Credit Unions in Vacaville, CA

“I joined this bank because of the reward program that they offered for new customers.

I followed all the regulations for deposits and minimums kept in my account but when I did not receive the bonus I was told there was an E statement setting that I didn’t do.

It was very easy to do and I was able to do it on the app in the bank no problem, the manager was kind of rude when I explained that if I put all that effort in keeping my funds correct for 3 months but missed this aspect maybe it wasn’t explained very well.

There was also no follow up on which setting to have checked in the app so that the e-statements were subscribed to.

As a customer who worked hard to meet all the requirements but to not receive the bonus based on what seems to be the least important aspect felt like a bait and switch.

They seem unwilling to consider any bonus and sent it off to their Corporate office, the whole experience makes me feel like they don’t really care about their customers. It’s just about getting people in the door.

We will see how this ends but as of now I would recommend staying away from this bank. What an awful feeling after looking forward to this for 3 months.

I treat my customers honestly and understand a lifelong loyal customer is worth a lot more than a bonus. They don’t seem to share the same sentiment and I may just close my account.

Review Edit: I was debating on deleting this or editing it and I thought that an edit would be better.

Bridget Johnson called me back and took the time to listen to my circumstance and thoughts on the whole matter.

She was very professional and valued my input, after looking into my account there were a few things that I wasn’t aware of about the bonus program that may have affected the decision to not deposit the bonus into my account.

Even with this new information to light she decided to put the customer first and settle on a lesser tier bonus. She truly showed that she cared and won my loyalty. Good job Bridget and Valley Strong for helping sort this out!

She turned a very unpleasant experience into one that makes me feel good and want to keep doing business with them.”

“Befit fcu Staff have always been friendly, knowledgeable and professional. I use the app for practically everything I need to do! I like that alot. I've never had less than perfect experiences with BFFCU. I highly recommend!”

“I had an excellent experience at Travis Credit Union thanks to Fernanda Chavez. She was extremely professional, patient, and knowledgeable, and she took the time to explain everything clearly so I felt confident and comfortable throughout the process. She was very kind, attentive, and truly went above and beyond to help me with my needs. Her customer service was outstanding, and she made the whole experience smooth and stress-free. I highly recommend working with Fernanda if you’re visiting Travis Credit Union!”

“I had forgotten the PIN to my bank card so I went inside the branch to reset that PIN. Trevor, I believe, saw me right away. He took the time to look at my recent transactions to see if my card had been frozen. There was a transaction I didn't recognize so he cancelled my card and issued a new one. So friendly, so efficient, such a credit to one of the best financial entities in town.”

“I have been with golden 1 for 30+ years and have always been very pleased with this bank & with this new current update to the online banking we had to come in we went to the Vacaville location understandably very busy long line but we were taken care of professionally and thoroughly we were told the staff would be working all through the weekend all day Saturday & Sunday • GREAT BIG THANKS to the Vacaville staff!! Job well done!”

“i've been with travis for over 10 years and i am happy as heck! i have purchased two cars with loans from travis and pay them online at their website .. not sure what ll the complaints about that are? it's simple ... i'm 70 and hve no trouble using their site. the people at travis have always been helpful ... weird negative comments!”

“My first time today at this location. It was very clean and spacious. There were only 2 tellers working and a long line. The line moved somewhat quickly. I was able to withdrawal my birthday funds without fuss or issue. The teller was polite. This Travis Location is located on Harbison Dr, in the same parking lot as Target. Parking lot is small and was packed when I arrived. There are ATMs outside. I never used them and can't speak on my experience with them.”

“Navy Federal Credit Union is a great bank. They have a friendly staff and offer a lot of things to help you with your finances. I also like being recognized by my rank when I call customer service. They always greet me by Sgt.”