Travis Credit Union is located on Harbison Drive in the same parking lot as Target. The parking lot is small and can be packed. The location is clean and spacious with outside ATMs. Reviews note that helpful, professional, friendly, and amazing representatives provide great service, answer all questions, and make customers feel their accounts are in good hands. Some customers report being helped quickly with great satisfaction. However, there are also consistent comments about long lines and not enough tellers, with the branch sometimes being slow despite other employees being present. The line is reported to move somewhat quickly at times.
The staff were very friendly and good customer service.
April 2023
Just wanted to say that Cherina Thornton is the best!!!!! She was very helpful when making my account there. She is professional and friendly. Cherina, if you are reading this, Thank you so much for going above and beyond. TCU is lucky to have you!!!!--Jerri S
December 2022
Needed to get a car loan so we set up an appointment and we were set up with the amazing representative, Cherina Thornton. Everything went smoothly, Cherina answered all our questions, and we were out of there within an hour. Couldn't ask for a better representative or service.
