Banks in Van Nuys, CA

“Having been a customer for at least 4 decades with LAPFCU in Van Nuys CA, I have yet to take the time to thank their exceptional employees; this particular recognition is for Eileen. Eileen has been supporting us for a considerable amount of time; every encounter has been a 5-Star experience. She is always knowledgeable, personal, and professional. Thank you so much, Eileen.”

“Los Angeles Federal Credit Union employees' are the best, especially Credit Union Representative Benjamin Hinton's overall services during the years I've been with LAFCU. Benjamin Hinton has been ?% compliant concerning my American With Disabilities Act(ADA) Reasonable Accommodations.First and Foremost it's obvious that Benjamin Hinton treats all LAFCU customers with his utmost sincere attention and assistance. This commendation notice is long overdue concerning this employee, "Benjamin Hinton, a man of dignity and unbending principles"Thank you sincerely Benjamin HintonRespectfully Edward L. Gonzales ???”

“We met Andy Luu for the very first time yesterday to help us with setting up New Accounts. he is so kind and thorough, even willing to cut short his break and tirelessly explaining all aspects to an Elderly Lady, impressed me the most is that he offered us coffee, tea, cold or warm water!”

“December 2023 Van Nuys Branch. Five stars highest rating out of five stars no problem. Jessica and her Branch Manager and co-workers always treat me kindly and are always super helpful and courteous as well as being super efficient. The employees at this branch create good will for your company which is a tangible asset. Happy Holidays to all and Thank you for the great service. From long time customer Walter Tribe in Sylmar CA USA .”

“Thank Arda Thomas for AMAZING customer service. I needed some Financial advice and needed to open account for my Family. Arda took the time to listen and gave me the best Advice . Arda is AMAZING very polite , knowledgeable, Smart and Genius. Thank you Arda .. you deserve 1000 stars . Cheers . If anyone is looking for financial advice I highly recommend Arda … do not trust anyone but Arda … she is Amazing”

“Local in-store branch US Bank with ATM just passed the Lottery, Coinstar and animal plush crane drop machines.Open 6 days a week, including Saturdays until 4pm... Pre-pandemic in-store branches were open on Sundays as well, but with mobile banking and even atm features improving every year there's definitely not as much of an urgency for in-person bank services, however this branch is definitely there to help.Some of my favorite tellers in Los Angeles, very personable, efficient and friendly and willing to help.This location is inside the Ralph's on Van Nuys & Burbank Blvd just before the pharmacy. The line, if any usually forms along the isle land for either a tell or the ATM.”

“Bryan the manager runs a very friendly and service oriented branch. It was a pleasure to visit. I will definitely come to this branch for all my BofA banking needs.”

“I don't normally do reviews or even go into detail when I do. But I have to highlight a delightful interaction I had today.1st let me start by saying I only use this location for thier ATM. I had previously really negative experiences with the employees here. Today was different when I pulled up I saw a young man cleaning the stairs an atm area. Like literally he had a bucket and a broom cleaning the stairs. I asked him was he trying to kiss up to his boss and he laughed saying his boss wasn't in the office today. So I asked him why do it ?.... his response was he has pride where he works. This blew my mind! I spoke a bit about my bad experiences at this branch and he told me that's why he was hired to change the perspective. He gave me his business card and told me to fill free to reach out whenever I have questions. There was no pressure at all, it felt like i was talking to a old friend. Delbert I will be coming to see you soon an open an account you rock! I hope this reaches his ceo because I did try to recruit him lol. Priority 1 I like the shift from all my other bad experiences”

“(Translated by Google) In this place you can send money to Guatemala and to many parts of the world... I have always found parking and the people who attend have been very kind... good decoration... fast...????(Original)En este lugar se puede envie dinero a Guatemala y a muchas partes del mundo...siempre he encontrado parqueo y las personas que atienden han sido muy amables...buena decoracion...rapido...????”

“Bank of America6551 Van Nuys Blvd. Pros:- Cashiers, Financial Runner-Guy, and Account Managers are all accommodating, upbeat, professional, and helpful.- 6551 Van Nuys Blvd. is conveniently located in VN - with easy access to quite a few businesses (mini USPS, So Cal Gas/Dept of W&P, Courthouses, Government Buildings, 7-11, El Pollo Loco, Yoshinoya, that Smoothie place, etc.).- They have reopened post-Covid (since August 2022).- Hand Sanitizer dispensers in multiple places w/easy access.- New pouf/ottomans beside teller windows.- Building is spacious and groovey, late 1960's-style.Cons:- No A.C. and that building has zero airflow. It's stifling. We've had cool temps lately 50°'s + 60°'s, but it's hot in there. When it's 105° in Van Nuys, it's sweltering. The very least they could do would be to add a couple of fans so customers don't pass out while in line.- No music. No sound at all. Just a hot, silent huge room.- 1 teller when they opened at 10am today (pretty common, in my experience). The other 2 or 3 tellers are around but doing something else? Wouldn't it make more sense to have a couple/few tellers at busy times? Approximately 20+ customers in line, waiting for a teller. - Shorter hours M-F 10 - 4 and closed on Saturdays.Summary:Overall I like this BofA. It's one of the businesses that is still here in Van Nuys (I was worried there for a while when they closed for so long) but they're back! They just need to make a few improvements, that's all.”

“My experience with Chase Bank has always a very good one! I've found the staff to excellent in being able to explain the details, and will help set and reach financial goals. Van Nuys, Jose S. is excellent! Great job Chase!”

“I've been to many BoA locations, and you won't find a better manager than the one who's located at Woodman Avenue and Sherman Way in Van Nuys. Joni goes out of her way be helpful, she's warm and approachable, and she truly understands what it means to be committed to providing exceptional customer service. This particular location has a very professional atmosphere whenever she is in charge, which is a clear testament to the leadership she provides. I've been a BoA customer - both personally and professionally - for many years, and I've never written a review about any other Manager, but I'm doing so today not because I was asked, but rather because I believe in acknowledging someone's efforts when they warrant it. If more Managers, including the other Manager at this location, followed her example, I suspect the bank would have a much higher star rating.”

“I read the reviews lately about the slow service and lines. I have to say, not the case on my visit- inside was a bit 1980's but great service! I am actually a Chase Client but have a credit card with Citi (Costco). I was helped immediately and the young man at the teller line was not able to take my cash (i forgot they sent me a notice a few months back that I cannot pay with cash at a branch anymore). The manager was helping someone at the atm and the teller took me to atm to try to help me make the payment. I didn't remember my PIN so I could not., and he introduced me to the manager (Jose I think) who recommended a few options for me. In the end- they were eager to help.... Not the same at my bank- Chase--- thinking i'll be switching to Citi. My wife was upset though-they asked her 3 times in the lobby if she needed help with anything... Um honey- they are being polite and helpful! I own a carpet cleaning business- we know customer service!”

“I originally needed to upgrade my regular checking account to preferred checking but customer service over the phone couldn't get it done. They had this odd reason that I'm not able to upgrade at the time. So I went to this branch to complete a transaction and spoke to a banker about it. The gentleman is Jose and he gladly assisted me to upgrade accounts. He was friendly, fast, and efficient. I recommend going to this branch for such assistance.”

“Bank of America6551 Van Nuys Blvd. Pros:- Cashiers, Financial Runner-Guy, and Account Managers are all accommodating, upbeat, professional, and helpful.- 6551 Van Nuys Blvd. is conveniently located in VN - with easy access to quite a few businesses (mini USPS, So Cal Gas/Dept of W&P, Courthouses, Government Buildings, 7-11, El Pollo Loco, Yoshinoya, that Smoothie place, etc.).- They have reopened post-Covid (since August 2022).- Hand Sanitizer dispensers in multiple places w/easy access.- New pouf/ottomans beside teller windows.- Building is spacious and groovey, late 1960's-style.Cons:- No A.C. and that building has zero airflow. It's stifling. We've had cool temps lately 50°'s + 60°'s, but it's hot in there. When it's 105° in Van Nuys, it's sweltering. The very least they could do would be to add a couple of fans so customers don't pass out while in line.- No music. No sound at all. Just a hot, silent huge room.- 1 teller when they opened at 10am today (pretty common, in my experience). The other 2 or 3 tellers are around but doing something else? Wouldn't it make more sense to have a couple/few tellers at busy times? Approximately 20+ customers in line, waiting for a teller. - Shorter hours M-F 10 - 4 and closed on Saturdays.Summary:Overall I like this BofA. It's one of the businesses that is still here in Van Nuys (I was worried there for a while when they closed for so long) but they're back! They just need to make a few improvements, that's all.”

“I read the reviews lately about the slow service and lines. I have to say, not the case on my visit- inside was a bit 1980's but great service! I am actually a Chase Client but have a credit card with Citi (Costco). I was helped immediately and the young man at the teller line was not able to take my cash (i forgot they sent me a notice a few months back that I cannot pay with cash at a branch anymore). The manager was helping someone at the atm and the teller took me to atm to try to help me make the payment. I didn't remember my PIN so I could not., and he introduced me to the manager (Jose I think) who recommended a few options for me. In the end- they were eager to help.... Not the same at my bank- Chase--- thinking i'll be switching to Citi. My wife was upset though-they asked her 3 times in the lobby if she needed help with anything... Um honey- they are being polite and helpful! I own a carpet cleaning business- we know customer service!”

“Went in to open a joint bank account had to set up an appointment about 1 week in advance as these times are busy. Came in and we were greeted by Erik, the gentleman that we had our appointment with. He was very attentive, friendly, and most of all helpful. He answered all of our questions and streamlined the process for opening the account and explaining each step as needed. I’m glad to have Chase in my corner for all of my banking needs.”

“Had an awesome experience with an opening an account. Jose Arellano answered all my questions and was very professional explaining my new account. Thank you Jose!”

“Well I'm glad to announce that the smile under the masks have returned here at the Best staffed B of A in town. This place is such a warm and friendly staff. By far the nicest person has got to be the one lady that works behind the counter. You know the one, (ALL OF THEM). Patrick is super helpful and was instrumental in helping me open my account there. Such a patient gentleman. I leave happy after every interaction I have in that building, to be honest when they closed for a few weeks a month ago, I ran into one of the employees at a different branch and felt like I was visiting a friend. (In jail maybe because of the glass separating us, J/K on the jail thing). Come to this branch, and enjoy your experience. But try not to come between 3-4pm since that's when I like to go.”

“I loved my experience here. Regina is the best of the best. I've been to many banks and she is one of a kind. Her personality and expertise makes me actually want to go to the bank. The entire staff including security welcomes clients and makes the experience memorable. Thank you Regina!!”

“The location could be better, but overall it was a good experience. I've banked with Chase for years now, and love when they give me quick and friendly service. This location doesn't seem to fall behind. Don't be fooled by its' exterior, the inside is pretty appealing.”

“The location could be better, but overall it was a good experience. I've banked with Chase for years now, and love when they give me quick and friendly service. This location doesn't seem to fall behind. Don't be fooled by its' exterior, the inside is pretty appealing.”

“Well I'm glad to announce that the smile under the masks have returned here at the Best staffed B of A in town. This place is such a warm and friendly staff. By far the nicest person has got to be the one lady that works behind the counter. You know the one, (ALL OF THEM). Patrick is super helpful and was instrumental in helping me open my account there. Such a patient gentleman. I leave happy after every interaction I have in that building, to be honest when they closed for a few weeks a month ago, I ran into one of the employees at a different branch and felt like I was visiting a friend. (In jail maybe because of the glass separating us, J/K on the jail thing). Come to this branch, and enjoy your experience. But try not to come between 3-4pm since that's when I like to go.”

“Busy location, short staffed. Not sure what corporate is doing. They are driving their customers away. No one has time nowadays to stand in line for an hour to get a cashiers check. You can't do everything online or at the atm sometimes you have to come in. Everyone works so hard but it's nearly impossible to run such a huge branch with very little staff. Roy is the manager here and does a great job running the place considering the challenges of being short staffed. I have been a Wells Fargo customer since 1998 and never seen such a mess.”

“My husband and I opened a Joint Bank Account this passed week. An appointment head of time should be made We made an appointment by speaking with the branch manager that was on duty Claudia Gonzales is a great personal banker, I highly recommend her knowing she will deliver the underlining key details as far as fees, price range, and credit score growth for young bank on goers like my husband and myself The entire process was fair, easy, quick and informative. All questions were answered, easy flow of conversation, a natural relationship was created.”

“Busy location, short staffed. Not sure what corporate is doing. They are driving their customers away. No one has time nowadays to stand in line for an hour to get a cashiers check. You can't do everything online or at the atm sometimes you have to come in. Everyone works so hard but it's nearly impossible to run such a huge branch with very little staff. Roy is the manager here and does a great job running the place considering the challenges of being short staffed. I have been a Wells Fargo customer since 1998 and never seen such a mess.”