Metro by T-Mobile offers prepaid plans and 5G phones with staff noted for excellent service and attention. Reviews describe employees as friendly, helpful, sweet, patient, polite, and welcoming, providing amazing support and great information. Staff are credited with walking customers through plans and solving problems. However, significant issues are reported with the residential internet signal, described as terrible with frequent loss of service. The location's parking lot is also noted as a problem, lacking enough spaces for the business it brings. The store provides unbeatable prepaid plans with unlimited talk, text, and data from brands like Apple, Samsung, and OnePlus.
Amazing customer service from Alma! She’s so helpful and acknowledged of all the services and questions I had! Thank you so much Alma you’re the best 🤍
July 2026
Only one associate working after lunch, waited almost 25 minutes and only two people were in front of me....
May 2026
Great experience at Metro by T-Mobile. Katherine was very helpful, friendly, and made the whole process easy. She answered all my questions and provided excellent customer service. Really appreciate the help!
