This Verizon store in West Covina is a large, corporate-owned location noted for being clean, well-stocked, and conveniently situated. Customers report a positive experience with in-store services, including help with phone upgrades, data transfers, and technical support. The agents and workers are consistently described as kind, understanding, polite, respectful, and knowledgeable, with several reviews highlighting staff who are eager to help, patient, and work with no drama. The store offers solutions for mobile, 5G home internet, and business needs. Services include smooth registration, in-store pickups for online orders, and easy-to-use express lockers, with options for free two-day or same-day delivery. Many customers express gratitude for the effective help received after unsatisfactory visits to other locations.
Eric really helped me out with multiple issues. First, he helped me reset my wife's phones and helped me re-download her info. Secondly, he helped me to log into the teacher verification system (this was especially difficult). Lastly, he helped me adjust my bill to get a better outcome. Great work!
May 2024
This was the fifth store I'd visited. Weeks of run around and excuses. These kind people actually helped me. And they did it with no drama. Thank you for helping me and my mom. The other four stores didn't. So grateful.
March 2024
Great and clean store! The agents and workers are so kind and understanding I’ve bought two items from there and they’re quick and fast for pickups and their security lockers are easy to use
