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“Christian Lopez and his manager were more than helpful, answered all my questions, and got me out the door with an amazing deal. I live about an hour away, and next time I need a new phone, I will be coming back to him. Nothing but great service!!! This is how getting a new phone should feel like.”
“This shopping experience was, without a doubt, the best interaction I have ever had with a Best Buy associate. While I have always received good service, I was fortunate enough to work with Toni from the West Covina store when purchasing a new slide-in stove, and she truly exceeded all expectations.
Toni was exceptionally patient, highly knowledgeable, and genuinely committed to ensuring that we were completely satisfied with our purchase. Rather than simply making a sale, she took the time to understand our needs and helped us find the product that was the perfect fit for our home.
What impressed me most was her willingness to thoroughly explain features and capabilities that I was not even aware existed. Her expertise and attention to detail made the entire process both informative and enjoyable.
Thanks to Toni's outstanding customer service, we felt confident in our decision and left knowing we had purchased exactly what we needed. We are incredibly grateful for her assistance and believe she is a tremendous asset to the Best Buy team.”
“I ordered online for pickup at the West Covina store. I parked put in my parking spot number and within minutes this very nice young lady was at my window. I couldn’t believe how fast it was. She was very sweet as well. Great experience”
“Derick is the best employee at Target, I lost my parents and was so scared, was stranded there for days till Derick came to the rescue, I felt so safe give this man a raise!”
“Clean establishment with pretty much all your needs from munchies, drinks hot dogs , pizzas , many to go items such as fresh donuts, fruits , salads and variety of coffees , household items also ,, very friendly staff and service..”
“My wife and I went in today to get kid watches to keep track of our boys and stay in contact with them, and Alexis is the one who helped us. He was so nice, patient, and helpful throughout the whole process!
I also noticed that all the staff were professional and friendly toward other customers while we were there. We actually came from another T-Mobile store in Rowland Heights first, and the staff at this location were much more knowledgeable and helpful by comparison.
My wife and I left feeling really good about both our purchases and the service we received. Highly recommend!”
Open 24 hours
711 N Azusa Ave, West Covina
Electronics
“I had low blood sugar and dizziness. Fortunately, an attentive employee saw me and helped me. She was a nurse before and I was a student. She personally went to school with me immediately to ensure that I was safe and well.”
“While, there’s an army of individuals who come and in on the daily out of this place, it’s difficult to see women pandhandling, especially desamparados, but ready to ask for a pen, cigarettes…West Covina, CA is a safe place to retire calmly and collectively :)”
“Exceptional Customer Service! I want to give a huge shoutout to the store manager and the entire team at this T-Mobile location. I came in as a very upset and, admittedly, difficult customer because of ongoing issues that were completely corporate related and had nothing to do with the retail store.
Despite that, the manager was incredibly patient, professional, understanding, and went above and beyond to help me. The other associates were just as helpful and supportive throughout the entire experience. Instead of brushing me off or telling me to contact corporate, they genuinely took the time to listen, troubleshoot, and do everything they could to assist me.
Customer service like this deserves to be recognized. Thank you to the manager and the entire staff for handling a frustrated customer with kindness and professionalism and for going far beyond what was expected. You turned a very frustrating situation into a positive experience.”
Open 24 hours
150 South Citrus Street, West Covina
Electronics
“I owe a great debt of gratitude for the store manager Frank, who went so far above and beyond in not only customer service excellence, but in compassion and grace. After purchasing coffee and using the atm, I exited the store and inadvertently left my phone on the hood of my truck while loading up and keeping my two small dogs inside the cab. I drove away forgetting the phone. Unbeknown to me, it flew off the truck on the onramp to the 10. Phones are expensive, but most important to me were the photos and text messages of my late girlfriend Chelsea and I. I realized the phone was gone. I made it back to San Diego and was able to ping its location to the side of the onramp' a couple blocks from 7 eleven. I called 7-eleven and spoke with Frank, telling him about the phone and about Chelsea, and explaining that I was back in San Diego. Frank gave me his personal cell number and went to the onramp. He found the phone and kept it safe for me. I offered him a reward and he declined. Oh thank heaven, for 7-Eleven takes on a different meaning now. Thank you Frank, from the bottom of my heart.”
“Slurpees and chicken rollers yummmm. No complaints here. Staff are friendly. There's no one hanging out in the front. I live nearby so it's a great spot to swing by for snacks and drinks.”
“Finally a store that knows what they are doing and have Great customer service. I have been having the hardest time transferring over my account. I have been to three stores and couldn’t help me but as soon as I came here they was able to help me and it was quick didn’t have to spend all day in the store.”
Open 24 hours
100 N Grand Ave, West Covina
Electronics
“Decent cheap iced coffee, surprisingly good hot tea, good selection of snacks, participates in the Free Slurpee Day in July. The staff are very friendly and accommodating of my bizarre cash back requests for coins for parking elsewhere. Also, the location is easy to get in and out of because of the layout of the streets.”
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“The service from Ivy was excellent. It was very convenient coming here and doing a warranty replacement. So much easier than doing it through the website and waiting for the glass to arrive. They made the process easy, convenient and the service was great.”