“I was done dealing with Spectrum and all the rate hikes, I paid them a visit at the West Covina location to turn in my equipment. A young lady by the name of Leslie was helping me to cancel my account and she took the time to see the value of a long-term customer and make me a great offer to give them an additional opportunity to keep my Business. If there were more employees like her that see the value of a customer, we as customers would appreciate that organization a lot more. She is a true asset to your organization and should be recognized for her commitment to take the time to take care of customers like me thank you, Leslie”
“Manny helped big time. Long story short make sure you have insurance or you’ll have to go into great detail with whatever options are available to you and there’s not many. Thankfully Manny was super patient and helped me replace my phone explained all options available in detail. He even showed
me the accessories I would use daily with my new phone. Thanks a bunch Manny.”
“I was so very reluctant to get a new phone because I knew there would be a transition period when I would need to remember a bunch of passwords. My sister dragged me there, and thank God she did. Justin took me through the process of purchase, getting me the best plan he could, and transition, helping me find passwords and getting around roadblocks. The phone was free, which is great. Now if we could upgrade my brain, life would be sweet.
Many thanks to Justin for his time and attention.”
“Christian Lopez and his manager were more than helpful, answered all my questions, and got me out the door with an amazing deal. I live about an hour away, and next time I need a new phone, I will be coming back to him. Nothing but great service!!! This is how getting a new phone should feel like.”