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7:30AM - 5:30PM
31245 La Baya Drive, Westlake Village
Auto Parts
“I am not exaggerating when I say this was one of the best customer service experiences I’ve ever had—anywhere.
Trish was an absolute pro from start to finish. From the initial inspection through the repair process and even taking care of my rental car return at the end, everything was seamless, thoughtful, and remarkably well organized. I never felt like I had to chase anyone down or wonder what was happening next.
And the work itself? Outstanding. My car looks brand new. I genuinely could not be more impressed with both the quality of the repair and the level of service surrounding it.
As a business school professor who teaches operations, I probably notice process and execution more than most—and this was a masterclass in how a customer experience should be run.
Smashingly well done. Huge kudos to Trish and the entire team!”
“Bumper2Bumper is top notch! High quality work and installations for any exterior or interior aesthetic car modifications ! Very fair and competitive pricing as well . Thank you Jamie and Bryce !!”
“Was worried about some careless damage I did to my car. Mike was so friendly, helped me take off minor scuffs and educated me a little about other minor damage on the car totally free of charge and probably saved me some dough in the process. Will definitely be back if I need work. Thanks!”
“True professionals. I had an issue created by another shop, and these guys stepped in and fixed it with zero hassle. They provide that rare, honest, non-corporate customer service where quality and integrity come first. If you want an independent shop that actually cares about doing quality work, this is the place to go.”
“I've had just an incredible experience with John Ives, Rusnak BMW service advisor. He was so courteous, knowledgeable, and professional, and full of energy. He spent an enormous amount of time explaining everything and ensuring that I had a perfect service appointment.”
“Lance, was super helpful with fixing some paint scratched on my car. Although a little hard to get in contact with, he was trustworthy and did great work on my car. I will definitely come back if needed!”
“I had a great experience here with no pressure and none of the usual games. The staff was honest, helpful, and made the entire process straightforward and stress-free. Highly recommend them if you want a transparent and respectful dealership.”
“Great buying experience overall and highly recommend. If you’re shopping at O’Gara Coach Westlake, make sure to work with Isaac. He was professional, responsive, and transparent throughout the entire process, and made everything feel easy from start to finish. Really appreciated the communication and attention to detail. Looking forward to working with him again in the future.”
“I recently had my Raptor in for a moonroof repair. My service advisor was Odalys. She was amazing. She always kept me up to date on everything and was very professional and courteous. Thank you Odalys.”
“I went to O'Gara to look at a Lamborghini Urus SUV. The vehicle was quite stunning, and the price was right for the vehicle. I was helped by Richard, who guided me throughout the whole process. One of my main concerns with the process was never owning a Lamborghini before, but he made everything simple. He handled everything so fast and quickly, and he even showed up to my house 1 1/2 hours away to sign the paperwork! Talk about great service! He got it approved through Lamborghini Financial at an excellent rate during these high interest rates. Thank you, Richard, for making the process simple and easy!”
“We had a nice experience. They helped us find the car we were looking for even when we showed up after work. We appreciated their effort and time they gave us. They were kind and respectful in explaining the process to us. It was nice to work with Geo, Israel, Miguel, and Josh. Thank you again.”
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“I left there with a light that goes twice as fast as it should, and a new noise in the car. Not good. No quality, nas experience here. I would NOT recommend!”