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8AM - 5:30PM
31117 Via Colinas Ste 403, Westlake Village
Auto Repair
7AM - 5:30PM
31290 La Baya Drive Unit 1, Westlake Village
Auto Repair
“Highly recommend Westlake Independent Automotive! I brought my car in for an A/C repair right before a big road trip, and Aaron was fantastic to work with — informative, quick to respond, and got my car in right away. They finished the repair in time for my trip and kept me updated throughout the whole process. Fair pricing and great service. Will definitely be back for future work!”
7:30AM - 5:30PM
31245 La Baya Drive, Westlake Village
Auto Repair
“I am not exaggerating when I say this was one of the best customer service experiences I’ve ever had—anywhere.
Trish was an absolute pro from start to finish. From the initial inspection through the repair process and even taking care of my rental car return at the end, everything was seamless, thoughtful, and remarkably well organized. I never felt like I had to chase anyone down or wonder what was happening next.
And the work itself? Outstanding. My car looks brand new. I genuinely could not be more impressed with both the quality of the repair and the level of service surrounding it.
As a business school professor who teaches operations, I probably notice process and execution more than most—and this was a masterclass in how a customer experience should be run.
Smashingly well done. Huge kudos to Trish and the entire team!”
“Ok, proof there are still good people in the world! I went here for a coolant leak issue on my car with fairly low mileage. They checked and diagnosed the whole thing (they believe it’s a radiator issue). Not only did they not make up nonsense issues, they gave me some great advice. If you are looking for honest and professional people to trust with your vehicles, this is the place! Thank you!”
“True professionals. I had an issue created by another shop, and these guys stepped in and fixed it with zero hassle. They provide that rare, honest, non-corporate customer service where quality and integrity come first. If you want an independent shop that actually cares about doing quality work, this is the place to go.”
“I started coming here with my first car when I was 16 years old. It has been 25 years since my first visit and I am still pleased every time I visit. I always call ahead to make an appointment and I don’t think I have ever waited more than 10 or 15 minutes to get my cars done. It’s very impressive to see the speed and efficiency at Payless. I can’t wrap my head around how he is able to juggle servicing multiple cars and customers so quickly. Thanks for the great service.”
“I've had just an incredible experience with John Ives, Rusnak BMW service advisor. He was so courteous, knowledgeable, and professional, and full of energy. He spent an enormous amount of time explaining everything and ensuring that I had a perfect service appointment.”
“I just purchased a new Ram 1500 truck. I installed running boards myself and I had 2 nuts that I couldn’t get tight. I asked Sean if he could help and he asked me what size and grabbed a cordless drill and socket and crawled under my truck and tightened every nut on the brackets and didn’t charge me a penny! I insisted on giving him some cash. Really good guy and great service. He made a new customer!”
“So happy to have found Kory and Village Kar Kare! He has been such a big help getting my 2003 Tundra back into great running condition. I went to so many different mechanics over the years in the Conejo Valley area and he was able to fix a few things that even the Toyota mechanics and these other mechanics were having a hard time with. I highly recommend Kory and Village Kar Kare. And it’s a family business! I’m a customer for life.”
“I had a great experience here with no pressure and none of the usual games. The staff was honest, helpful, and made the entire process straightforward and stress-free. Highly recommend them if you want a transparent and respectful dealership.”
“I called ST Performance after I bought my 4runner. It needed a few repairs including valve cover gaskets, front differential replacement and general maintenance. Adam (the boss) is a great man. I told him I needed it by a certain date and Sam and Adam worked day and night to make sure they got me on the road with a safe 4runner days before the due date. This was on just a few days notice and they made time for me even though they have other clientele to attend to.These are some of the hardworking and honest mechanics I have dealt with. That is why I will for sure be using them for all my cars and recommend anyone in the LA county or Ventura county to check out ST Performance.”
“Great buying experience overall and highly recommend. If you’re shopping at O’Gara Coach Westlake, make sure to work with Isaac. He was professional, responsive, and transparent throughout the entire process, and made everything feel easy from start to finish. Really appreciated the communication and attention to detail. Looking forward to working with him again in the future.”
“Great experience here! Our tire alert was on, while getting gas I checked tires. Jimmy, one of the employees, came out checked my tires for me, added air explained what might be wrong, checked the oil, added coolant. Good man, Jimmy! He earned a return customer!”
“I went to O'Gara to look at a Lamborghini Urus SUV. The vehicle was quite stunning, and the price was right for the vehicle. I was helped by Richard, who guided me throughout the whole process. One of my main concerns with the process was never owning a Lamborghini before, but he made everything simple. He handled everything so fast and quickly, and he even showed up to my house 1 1/2 hours away to sign the paperwork! Talk about great service! He got it approved through Lamborghini Financial at an excellent rate during these high interest rates. Thank you, Richard, for making the process simple and easy!”
“We had a nice experience. They helped us find the car we were looking for even when we showed up after work. We appreciated their effort and time they gave us. They were kind and respectful in explaining the process to us. It was nice to work with Geo, Israel, Miguel, and Josh. Thank you again.”
“I wanted to leave a positive review for Jasmin Lawson at DCH Subaru of Thousand Oaks. She was very professional, patient, and helpful throughout the entire service process. She helped me with my multimedia system warranty replacement and always took the time to clearly explain everything about my vehicle without any pressure. Communication was great, and I truly felt like she cared about helping her customers. Thank you for the excellent service and positive experience.”
“As far as dealerships go, for the most part, the hard sell wasn’t quite as prevalent as other places. If DCH Ford could just take the next step, and borrow a few pages from Tesla’s approach to selling playbook, the DCH experience would be a 5/5. I came very close to purchasing a Tesla. However, when all is said and done, I found a sales person at DCH who seemed to finally get that I truly wanted the Mach E. Was it perfect? Heck no. But, compared to Hyundai (downright dismissive), Kia (downright deceitful), Toyota (wayyyy overpriced), DCH Ford was a pleasure. Got a great car for a decent price, and the experience was surprisingly smooth.”
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“First time here.
Clean, professional, friendly and efficient.
I couldn’t be more satisfied.
I will be a repeat customer.”