Always a long line and 1 or 2 tellers helping while the rest of the staff stands around. Expect to wait about 20 minutes, that's if you can find parking. There are plenty of banks around, go to one that cares about their client' time.
I was surprised at the few stars given by others . I went in to discuss my portfolio with their Merrill lynch adviser Veronica and was super happy with her patience and knowledge . The branch itself was quiet for a midday Friday work day which also added to the pleasant experience.
Hours online (verified as recent as 2 weeks ago by the branch) and on their front door say open till 4pm. Drove all the way across town and got here at 3:30 on a Saturday and doors are locked. Pretty annoyed.