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“AC & P Gave me a a cable I needed for my Segway to charge for 5 dollars while the other computer guy on Hawthorne and El Segundo wanted to charge me 2x as much for the same used cable...”
“Jordan was amazing, he helped me sign up for spectrum & got an upgrade for my phone ! He's very friendly & knowledgeable! Stop by and ask for jordan”
“My first visit here due to a problem activating my new phone. The employee was very helpful and kind. Some of his suggestions were a little confusing though. But after he spoke with his manager, things started to make more sense. After all was said and done, my issue was resolved amicably. I would definitely visit this location again.”
“Gabriella was the best! She helped
Me and my brother out with two new iPhones we wanted and changed our services with nothing but help and efficiency! I will definitely be recommending her and coming back in the future very happy with my change to boost :) thank you Gabriella!”
“This was hands down the BEST experience I’ve ever had at a phone store and I don’t say that lightly. The service here is absolutely top tier. Gio, the manager, went above and beyond in every way possible. He didn’t just answer my questions, he broke everything down clearly, gave me his honest opinion on the device I was considering, and made sure I truly understood my options.
What really stood out is that he wasn’t trying to sell me anything. His priority was genuinely helping me and my family get the absolute most value out of our plan. He strategized with me, showed me ways to maximize benefits, and made sure we walked out with the best setup possible, brand new devices and all, without feeling pressured for a second.
It’s rare to find someone who actually cares more about the customer than the commission, but that’s exactly the vibe Gio gives off. I normally don’t take the time to leave reviews, but exceptional service deserves recognition. If you’re coming to this location, ask for Gio. You won’t regret it.”
“My phone died and Carlos took the time and care to try and fix the phone. When the phone was a lost cause, Carlos then helped me get the new phone with everything transferred and had me back on track.”
“I arrived at the Paramount location stressed and ready to buy another phone....Brian helped me out got my phone working again.....this location is always clean....the entire staff is friendly and professional and are ALWAYS willing to help. Happy New Year to these amazing superstars!!! You guys rock and I will always be a loyal customer! Thanks again Paramount Town Center store!!!”
“Shirley and Nicole are the best! They have helped me out when I was having issues with my internet! I can’t thank them enough they went above and beyond for me, and I really appreciate it. I highly recommend this company!”
“Love this specific store. They have the cutest merchandise and if you’re a loyal customer they take care of you (if you know you know). Karen and her staff are sweethearts and knowledgeable (which means fast service).”
“I walked in to get some details on my bill and I was greeted with a huge, “WELCOME!” There were about 6 staff members in store and they all said it together on course. It was one of the best grand entrances filled with the warmest welcomes I have ever experienced at a T-Mobile or any cellphone store. I was assisted right away and when the next person walked in they all said, “Welcome!” And went back to what they were doing. But this is the customer service that’s been missing for years. Who ever is behind this type of energy KUDOS! I don’t know if it’s a corporate initiative, area/district manager initiative or store manager decision but keep it up and promote whoever is behind this! Even the lady who helped me I didn’t get her name I think she may have had reddish hair but she was so nice and answered all my questions. Fantastic job T-Mobile -Torrance (Crenshaw/Artesia), you guys are rocking the customer experience. More companies need this type of lead by example customer service culture. You guys delivered on first class service. Great work and well done.”
“I had such an outstanding experience with Robbie E at T-Mobile!
The first time I came in to buy a phone for my business, he made the entire process smooth and stress-free. Later, I returned for some technical advice. Even though the wait in the queue was long, Robbie helped me quickly and went above and beyond by showing me additional tips and features on my phone that I didn’t even know about.
At one point, I mentioned that if I couldn’t get something resolved, I might check with other stores. Well, I did — and honestly, none of the other agents were as knowledgeable or as helpful as Robbie. That’s when I realized how exceptional he really is.
So I went back to him for help unlocking my old used Verizon phone. Without hesitation, and with a genuinely welcoming attitude, he helped me far beyond my expectations. What impressed me most? He never once asked for a review like some others do. His service was simply authentic and professional.
I made sure to remember his name because I knew one day I’d want to publicly recognize his expertise and attitude in the T-Mobile industry.
Robbie E — you rock, man! Thank you so much!”
“Came by because I found somebody else's phone. Unfortunately they had already changed phones, but at least they have a backup now. The guy was really nice, and made sure to get the guy on the phone and tell him his phone was there while I was at the counter. Great service!”
“Walked in i was quickly greeted by Messiah I waited for no more then 5 minutes he was helping another customer finished up and immediately helped me out with the issue I wanted to resolve didn’t even take 10 minutes and I was out thank you
sir for your great customer service”
“I rarely write reviews, but I couldn't help myself given the expert customer service I received from Franklin and the entire team at FTS Broadband. Our office recently switched over to VOIP telephones. Our previous system was wrought with weekly headaches. When I complained about it to a neighbor in our building, they referred FTS Broadband. Within a week Franklin's team was able to set up our entire office. Since that time, we have had zero problems. And, whenever a question pops up, I am able to reach someone at their office every single time.Thank you Franklin and thank everyone else at the FTS Broadband team!”
“Jessica, Joe and Taylor are so amazing at this location! I prefer coming to this t mobile over any other one in Long Beach. Really great people, I recommend their customer service.”
“Excellent service ( IRVING ) Supervisor, Very Organized, well organized and professional and knowledgeable his Skills are very important and his Team has Lots of Respect, He makes Sure All Customers are Happy helped and accomplished what are needed, He treated Us like Family and Friends with Boundaries,
Very helpful
Very compassionate
Very kind enough
Very willing to Help with my financial situation and
Peace of mind ,
Simple Gratitude from me for many years I’m a Loyal Customer
Please give REWARDS, PROMOTING in Next Higher Level, if possible as my only Request,
Thank you for Everything, Very Satisfied
Team , T mobile”
“I always love stopping i to a Tmobile! Nice people even if there is a wait. I went in to actually cancel a service but I'm still their happiest customer! Tmobile has been good to me!!”
10:00 AM - 7:00 PM
5252 Lakewood Blvd, Lakewood
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“Ingrid, who helped me at the store was extremely professional and helpful. We have been with AT&T for 20 years and had several extra accounts and numbers that we no longer needed and she walked me through the entire procedure. She definitely deserves a promotion.”
“Great experience, ask for Luz and she will definitely help you in the best way that she can. She’s definitely been very helpful to me and made my experience easy & smooth! She’s the best.”
“Really good customer service here
Fernanda was amazing
She helped with transferring everything from my old phone to the new
I will suggest coming here for your cellphone needs”
“My father's phone was stolen. As such, he lost access to his text messages and email. We went in to activate an old iPhone. Nico provided EXCELLENT customer service. He was able to program and install a physical SIM card to activate the iPhone. This allowed me access to restore his email and reset his passwords. Shout out to Nico for taking the time to listen and provide a solution. My father and I greatly appreciate the customer service.”
“I don’t usually write reviews but I felt this one was necessary, not because everything worked out perfectly (I’m still waiting on the final outcome), but because of the way I was treated at TLC Repair.
Eric, the technician who helped me, was the kind of professional you rarely encounter anymore. He was kind, calm, measured, and genuinely concerned about how I was doing after bringing in my MacBook Pro with water damage. He didn’t just see a laptop, he saw a person who had just experienced a real loss and treated me with care and respect.
He and his colleague (whose name I didn’t catch) took the time to open the machine, explain everything they saw, and do what they could to get it working again. For the flat fee they charged, I felt the price was more than fair, especially considering how much time and attention they gave.
Unfortunately in my case, the damage was worse than expected, and Eric told me honestly that it needed to be sent out to someone he trusts as the best in the business. He didn’t waste time or push me to make a decision. He said he’d personally deliver the device the next morning.
Even though I don’t know the final result yet, I can say without hesitation that Eric left a lasting positive impression. If my MacBook ends up being saved, I’ll be deeply grateful. But even if it doesn’t, I still know I brought it to the right place.
Thank you Eric. You made a really stressful situation a lot easier to handle.”
“Shoutout to Julie , Messiah and Charlie for
Helping me and my family out ! They fixed a big problem we had on both mine and my Suegra’s account ! Thank you guys so much !”
“Came in to get a new phone and switch over from Verizon. This was complicated by Verizon due to it being a business plan, but Octavio was amazing and navigated the whole process to make sure I was taken care of with a fully functioning phone before leaving. Even though it took him a bunch of extra unanticipated time, he saw it through and I really appreciated it. Super solid customer service!”
“It's one of the better stores in the area , friendly they are knowledgeable and help you with all problems you may have, unlike the Wilmington California store which are unprofessional to say the least”
“I've been on a T-Mobile family plan ever since they bought out Sprint and I was warned that T-Mobile had terrible customer service. Luckily that wasn't my experience! I arrived about an hour before closing so it was busy and I had to wait, but the employees were still very helpful. I got a much needed upgrade from a messed up, cracked, almost non-functional phone. I really appreciated the employees' patience and problem-solving since my old phone was so bad that we couldn't go through the standard method of upgrading using the T-Mobile app. They helped me settle on what model I would buy. The main person helping me even let me play around on her personal phone to check it out and that ended up being the model I chose. I had a great experience and really appreciate the effort they put in to help me even so close to closing.”
“Ian is an outstanding resource for your tech needs! He and his team have the knowledge and skills to outsmart all your computer and network woes. I'm thankful to have Safe Harbor on my "team" of peripheral support. I recommend them without hesitation. If you are in business, and can't afford down time, these guys have great subscription and non-subscriptions services to suit your needs.”
“John, the owner is a very sharp and helpful man. After I spent many hours with boost trying to get my new phone SIM card transfer working. I went to John and he had a selection of SIM cards as well as he was able to look up the proper application. It was only $30 for the SIM card and professional service. When I called local boost mobile stores they wanted $75 to do the same.”
“Arrived about 5pm on weekday. No wait. Helped immediately by friendly knowledgeable employee. Fixed problem quickly and followed up to make sure all okay. Highly recommend.”
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“Carla sold me my phone and set it up for me, she transferred all my stuff and was absolutely the best! She really knows her stuff. She is bright and cheerful and so pleasant. She is definitely an asset”