Victra is a Verizon Authorized Retailer in Broomfield, CO, striving to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, and accessories. Reviews highlight that service quality can vary significantly between staff. Some store consultants are described as exceptional, knowledgeable, dedicated, professional, patient, kind, and helpful, providing "above and beyond" support that makes customers feel valued. These consultants can correct errors, resolve complex account issues, and provide excellent service even close to closing time. However, other experiences note representatives who were clearly not trained, unable to fix phones or correct accounts, leading to lengthy ordeals. Some customers reported frustrations with store logistics, such as not having a direct store phone number, requiring inconvenient return visits. Verizon Support was also criticized for being unable to adequately fix problems. Overall, the store has consultants who can deliver amazing and highly recommended service, but experiences depend heavily on the individual staff member encountered.
Jacob was unbelievably helpful. Have never had a better experience upgrading a phone / dealing with this kind of stuff.
July 2026
Jacob was exceptional! He thoroughly explained all my phone options, worked with the store manager for the best purchase price for me and very patiently got my phone all set up and systems transferred. I would highly recommend Jason and Verizon!!
July 2026
Jacob is an excellent Customer service representative. His attention to detail and ability to solve the problem made this experience excellent. My problems were taken care of.
