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“Exceptional Customer Service! I went online and booked a trailer. When I showed up, Zach let me know the trailer I booked would not work for the job I needed it for. He switched out my reserved trailer for the correct trailer with no extra charge. Then he came out to get me setup. Once he saw that my son and I had the trailer under control he returned to the office. As my son and I were inspecting and loading the trailer, we noticed a strap was frayed beyond use. I went inside the office and let Zach know. He finished helping the folks that were at the counter and came outside and swiftly replaced the frayed strap. He apologized profusely even though it was not his fault. Hours later when we returned the trailer Zach was still there. The great Customer Service continued by Zach. We dropped the trailer and were promptly on our way. I’ve rented a trailer before at U-Haul but Zach’s Customer Service solidified my future return visits.”
“Everything from ordering my pods to arrival and removing them at my new address went very smoothly, I was notified of what was going on, and of the charges, etc. The employees were all very efficient and polite! Thanks”
“Everyone I dealt with was very friendly and knowledgeable. The Uhaul was in great condition, pickup and drop off was seamless! This was a last minute rental after another company could not fulfill my reservation, I'll definitely use this location in the future .”
“I had a great experience with these guys. Knowledgeable and kind, friendly staff. A great Labrador on the floor of the office the beautiful smile that made my day. My vehicle and trailer we're ready to go and the price was exactly what it was supposed to be. Couldn't have asked for anything to be better than it was.”
“I see nothing negative, the staff was very helpful and vehicle operated without any issues and was very clean and well maintained when we picked it up. Only issue was we could not get the u haul app to work for checking the truck back in.”
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“I highly recommend Park Street Storage. In a tough moment, their top notch employee Brittany was able to help me address some concerns outside of her normal scope of duties and fixed the issue at hand with focus on me and family's situation. I will continue to do business with them and cannot speak highly enough of the help Brittany provided.
Thank you!!!”