Internet Service Providers in Centennial, CO

“Switched from Verizon because of their promotion at the time and 3 months after a lot of back and forth with customer service I am finding out that we do not qualify for the rebate to pay off our old phones even though we were informed that we would. The sales rep apparently signed us up for promotions that are not able to be combined and now we are being denied a rebate upwards of $600. I've contacted many reps in many different departments about this issue and none have been able to make this right.*******Updating my review to 5 stars due to the customer service I received from Meaghan, the GM,regarding my issue. She listened to me and resolved the issue in a short amount of time. I am very pleased with the attention to this matter.”

“Hello, I have had the service for almost a year and I cannot complain about it but the only thing I have had problems with is communicating with customer service in Spanish, there is no one to solve what I need”

“Grant advised me, he gave me comprehensive information and helped me solve the problem in the shortest possible time. This is the best specialist I have ever met. ???????”

“Amazing group of people who are willing to go above and behind to help their customer. Pricing and delivery of services were impeccable. Could not be more pleased with the support they provided out event. Would give a 10 star rating if I could!! Don Lee and his team are AMAZING!”

“I have had Xfinity since 1999 for cable and internet and home security. Customer service for my Xfinity services have been wonderful on the phone and I am a very strong advocate of Xfinity as a result. I recently just transferred from Verizon Wireless a couple months ago for my mobile service as using the same network as Verizon, Xfinity was a more economical choice.I was having an issue with my SIM card on cell phone. I was having issues with voicemail not coming through, text not being sent and or received. I had contacted customer service by phone and they sent me a new SIM card. Once I received the new SIM card however it did not work and I was not able to even call out except for emergency calls. I put the other one back in so that I could call back and while on the phone with the customer service rep, who was not listening to me and interrupting, decided to deactivate the SIM card that was in the phone, or do something else that messed it up. So then I could not make any calls out whatsoever except for emergency 911 calls only. I was home sick with COVID. Needed my phone for Dr calls and of course these days most of us do not have a landline. So I had to mask up and go out to the Xfinity store so that I can actually have a working phone.I was fortunate this Xfinity was less than a mile away. Rest assured I kept my distance and was wearing my KN95 mask. Hand sanitizer that works. I was not happy to have to be out myself.The store was very clean. I was greeted almost immediately and asked my issue and they put my name and issue in their tablet to put me in the queue. There was ample seating space to keep distance and it was very busy at that time.This was my first time here as I am new to the neighborhood. The employees working with others while I was waiting we're very customer oriented by the way they handle themselves with a customers and the fact that they did not appear to be in a rush to get that customer in and out to get onto the next one.When it was my turn I explained my frustration and was assured they would get it resolved for me. Jack did some checking and went to get a new SIM card. In no time at all he had my phone back up and going. He made sure to test it making a call to it and made sure I was able to call out. It took him under 10 minutes to resolve my issue. Needless to say I was elated to have my phone back and in working order. But once going into the store and having this pleasant experience and knowing that I do have a great local resource for if I encounter any issues in the future with my mobile service or any other issues with Xfinity services.Highly recommend this store and their Xfinity services.”

“I had such a great experience. Went in to get help setting up a replacement for my list phone, and Isaac took such good care of me. Thanks for the positive and pleasant experience!”