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“Austen was wonderful in trouble-shooting and solving a SIM card issue. He took the time to get my mom’s phone updated and on the digital sim! We are so grateful!!! Quick, easy, friendly service!”
“I do not understand why anyone woukd give this Internet service anything less than a top rating. Im sorry glad it is available in my area. Had Century Link for a long time. Hated it! Ting is always very quick and I've never run into issues. Well, one minor issue I just called their Customer Service about that had to do with my connection between my modem and router, which was just a problem w my personal device. Their customer service is excellent. The tech I spoke with was helpful, knowledgeable, and patient/friendly. Try getting that from Comcast/Xfinity. I pay $95 after all taxes and fees, That's competitive w the other guys for 1GB per second, whi h is really fast. They're running a special now. Bundle your mobile for $20 per line. We have 3 lines w TMobile and are paying $250/mo. I've had Ting for a few years. I always recommend it friends and family when the issue comes up. I guess I'm doing the same w you now.”
“We were attempting to upgrade some equipment and had terrible difficulty with telephone and online support. All they could do is identify problems without explanation and offer no solutions. Came into the store and while they Encountered similar mystery, problems, and persisted, and in a short while, actually identified and fix the problem and got our device working. We were helped by Diana and she was great!”
“I recommend that account holders visit the store rather than interacting with the online or phone features because at least at this store they are actual corporate representatives and not third parties.
Find a service rep and ask your questions. Mine were all answered suitably. Of course they did try to sell cellular service, politely.”
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“My wife and I signed up for a new plan and we were told we were getting free phones. When my first bill came in, we only received partial credit towards the phones. Cherry looked up my plan and told me the plan only gives partial payment towards the phone. I am sure I was told they were going to be free. She said she would go get the manager from the back . Cherry asked if I’d like a bottle of water while I wait . Fortunately, the manager did remember me, and even though the plan I signed up for was only $900 towards the new phone the manager said she would put a credit towards my next bill . Cherry again asked if I wanted a bottle of water, it was so nice of her to show concern that it was hot out and I was on my bike.Thanks Cherry. I hope I see the credit in my next payment? The 5 stars goes to Cherry’s for showing some much empathy towards me and the manger- sorry I didn’t get your name or card for putting credit on my next bill.”