“Austen was wonderful in trouble-shooting and solving a SIM card issue. He took the time to get my mom’s phone updated and on the digital sim! We are so grateful!!! Quick, easy, friendly service!”
“We were attempting to upgrade some equipment and had terrible difficulty with telephone and online support. All they could do is identify problems without explanation and offer no solutions. Came into the store and while they Encountered similar mystery, problems, and persisted, and in a short while, actually identified and fix the problem and got our device working. We were helped by Diana and she was great!”
“My wife and I signed up for a new plan and we were told we were getting free phones. When my first bill came in, we only received partial credit towards the phones. Cherry looked up my plan and told me the plan only gives partial payment towards the phone. I am sure I was told they were going to be free. She said she would go get the manager from the back . Cherry asked if I’d like a bottle of water while I wait . Fortunately, the manager did remember me, and even though the plan I signed up for was only $900 towards the new phone the manager said she would put a credit towards my next bill . Cherry again asked if I wanted a bottle of water, it was so nice of her to show concern that it was hot out and I was on my bike.Thanks Cherry. I hope I see the credit in my next payment? The 5 stars goes to Cherry’s for showing some much empathy towards me and the manger- sorry I didn’t get your name or card for putting credit on my next bill.”