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“Even after showing up only half an hour before closing time, Leslie was willing and ready to help me with setting up my motem. She was incredibly helpful and kind through the process, and made sure everything worked with the Xfinity Mobile setup before I left the store as well. She is such a star employee and I’m hoping she can get the recognition she deserves for being such a wonderful person. Thank you Leslie for your help today! You made everything so easy!”
“Aaliyah was absolutely amazing helping me upgrade my phone! She made the whole process easy, stress free, and honestly enjoyable. Super personable, patient, and incredibly kind from start to finish. The whole team was great, but Aaliyah was a total rockstar and really went above and beyond to make sure I got exactly what I needed. Outstanding customer service, thank you again!”
“I been here three times. Josh has been a fantastic help and is bilingual, too. Everyone is very friendly, welcoming and helpful. If u need help and a one to one help this is the spot for Tmobile. Yes it's hard to park but it worth every time.
Please avoid any of the stores down Alameda and Federal and wadsworth. They aren't friendly and will always get turned away.”
“Desi is awesome!! My second time back had a lil issue with my phone line and she cleared it right up no questions asked! Im in customer service so I personally know when someone goes above and beyond for a customer! T mobile is lucky to have an employee like her! Kudos to her!! Thank you Desi!”
“Yesterday I had the best experience at this TMobile store! I needed to get my mother-in-law a new phone, I needed a new phone and we had a couple of questions about my husband’s phone. We were helped by Mary, who was so knowledgeable, kind and very patient working through the new phone set up for my mother-in-law annd I and getting all of our other questions questions resolved. She even helped show my MiL some tips about how to use her new phone. She was multitasking like a champ getting us all set up! One of the best service experiences I’ve had!”
“My wife and I signed up for a new plan and we were told we were getting free phones. When my first bill came in, we only received partial credit towards the phones. Cherry looked up my plan and told me the plan only gives partial payment towards the phone. I am sure I was told they were going to be free. She said she would go get the manager from the back . Cherry asked if I’d like a bottle of water while I wait . Fortunately, the manager did remember me, and even though the plan I signed up for was only $900 towards the new phone the manager said she would put a credit towards my next bill . Cherry again asked if I wanted a bottle of water, it was so nice of her to show concern that it was hot out and I was on my bike.Thanks Cherry. I hope I see the credit in my next payment? The 5 stars goes to Cherry’s for showing some much empathy towards me and the manger- sorry I didn’t get your name or card for putting credit on my next bill.”
“Technician was on time, called me before he came and knew exactly what to do. He had all of the equipment and completed the indoor and outdoor portions of the job. He set up an ID and password that I can actually REMEMBER! Good job!”
“Hunter is who to ask for! He was great: knowledgeable without being condescending, helpful and made the process less of a headache and stressful purchasing and transferring my phone and account”
“Staff was absolutely amazing, helped out with my decrepit old mother-in-law who can’t figure out her phone. These guys had everything fixed in two minutes, fantastic. Go to them. They will take care of you.
Kamari, Jake and Samir. Nothing but class acts. They deserve a raise..”
“Cathy was great! She informed us of all our options ( unfortunately my option was a new phone) she did all my transfers, & explained how to start using my new phone. Thanks, Cathy”
“Steve was awesome when I went in for help. HE showed incredible patience. I feel bad because my phone was giving us all types of trouble and was giving him issues. He made the experience a really good one. He went above and beyond. Ask for him if you guys come to this store.”
“Chris was amazing he help me fix problems with my account like a pro!! Appreciate the patience and understanding as well as expertise. If you come to this location you are in more than capable hands!”
“Totally positive store experience following days of nonflulfillment following online payment which needed to be changed from personal check to CC. I took my mobility scooter up the Highline Canal after an emergency hip replacement. They were VERY forgiving and patient, fixed me up with a great modem that gets 300 mbps and a little tracker that I will hide in my scooter. From Zero to Hero, I am up and running after weeks of no Internet from Qwest, I am 78 y/o. Thanks!”
“Ellie was amazing.
The staff made sure I was completely taken care of here and well informed on my options. This store is an awesome T-Mobile location with attentive staff and they actually know what they're doing.”
“Quick and fast; the first retailer of WiFi and phone hardware that solves everything in one visit!!! Don't be afraid of trying their WiFi offer, if you're in the signal footprint, you will save $200 a month easily. (Retired Satellite Engineer, 20 yrs+)”
“We we're in this store on 6/9, The store was absolutely swamped and we were being assisted by the manager Matt, who did an amazing job navigating through a large queue assisting us and training new hires at the same time! Our problem was we had a SIM block on our account and had just received a new phone through the insurance company and the only way of activating it was calling through care and having them assist us! Matt did an exceptional job of getting our phone back up and running while also managing the store and training his new hires how to give exceptional customer service! Wait, time is a little long at this store.They definitely need more staff , but overall exceptional customer service at this location!”
9:30AM - 7:30PM
1035 South Federal Boulevard D, Denver
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“This is a great store! I usually dislike running errands, but I always feel good after leaving here. Everyone has always been cheerful and patient, as I lack the latest tech skills. Sometimes I ask dumb questions, but I always get a good explanation. Thanks, Danny! 🌞”
“I visited the Verizon store in Aspen Grove to upgrade my phone and purchase an I watch, My experience was seamless and accessories were available. I was treated with respect and patience.”
“Ana and Andrea we're very helpful in helping me with setting up my Google Pixel 10 Pro. They were able to set up my e-Sim quick and easy. When I came into the store they greeted me and told me that there was a small wait. Very attentive and very nice to work with both of them. I wish these two the best. I have been a T-Mobile customer for over 15 years. The other locations (Thornton and Northglenn) always tried to push sales that I was not interested in even when I say I am not interested in new plans or lines right off the bat when I go inside.”
“The employees at the store always try their hardest to help me out with my phone issues. They are always friendly and knowledgeable! And not to jinx them, but this store isn't extremely busy all the time. It can get busy, but there's usually someone able to help you.”
“I want to give a huge shoutout to the team at T-Mobile! Jackie and Alex provided some of the best customer service I’ve experienced. They went above and beyond to get my line fixed, stayed patient throughout the process, and made sure everything was working before I left.
It’s rare to find people who genuinely care about helping their customers, and they absolutely exceeded my expectations. Thank you, Jackie and Alex, for your professionalism, kindness, and dedication. T-Mobile is lucky to have you both!”
“Jo was a pleasure to deal with and helped us with a fast process in swapping phones. Very friendly, attentive, knowledgeable and professional. Would definitely come back to have her help us again!”
“I do not understand why anyone woukd give this Internet service anything less than a top rating. Im sorry glad it is available in my area. Had Century Link for a long time. Hated it! Ting is always very quick and I've never run into issues. Well, one minor issue I just called their Customer Service about that had to do with my connection between my modem and router, which was just a problem w my personal device. Their customer service is excellent. The tech I spoke with was helpful, knowledgeable, and patient/friendly. Try getting that from Comcast/Xfinity. I pay $95 after all taxes and fees, That's competitive w the other guys for 1GB per second, whi h is really fast. They're running a special now. Bundle your mobile for $20 per line. We have 3 lines w TMobile and are paying $250/mo. I've had Ting for a few years. I always recommend it friends and family when the issue comes up. I guess I'm doing the same w you now.”
“Dustin was super helpful to me over multiple visits to the store as I transferred my internet service to my new home, swapped out equipment, and then set up mobile service and got my new device! I really appreciated his patience and follow-through when we ran into some glitches with my accounts (duplicate data issues) - it was so nice to have one person I knew I could return to that had the context to help me with what I needed (though I am sure others at the store are also helpful - everyone was always nice and attentive when I walked in). Thanks Dustin!!”
“This is one of the best in store experiences I’ve ever had. Luis greeted me as I walked in & was very helpful during the entire process of upgrading my phone. Thank you again to Luis for making upgrading my phone easy & quick! 10/10”
“I love Faxage and am so grateful to find them. What a great solution for someone who requires faxing capability but doesn't need to actually use it that often. My customer service experience has been excellent. I highly recommend FAXAGE!”
“David went above and beyond to help me. I was having a hard time getting my government free phone account information from assurance wireless, neither of us could get it. With his willingness to try everything in his power, it was so much easier and hassle free to just get a whole new everything with Boost and David. The new phone and service is more than I ever thought I would get at a great deal. You've earned a customer for life! Thank you ?”
“Danny was awesome! I had a complicated issue while switching phones and he was able to resolve the issue. Danny was very professional and patient the entire time.”
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“I’ve been with T-Mobile for years and the retail experience has been hit or miss … Kara M was so patient and helpful. I’d drive across town to come to this location just to have her awesome helpfulness and customer service.”