AmeriGas Propane

Propane
Hours: AmeriGas Propane provides propane service to the Colorado Springs area. Customer experiences are mixed, highlighting a significant contrast between field personnel and office systems. Many customers report that the field people and technicians are great, fantastic, very reliable, and easy to work with, providing very quick service. However, the computer and office system is described as terrible. A major issue involves unreliable emergency and automatic delivery services. Multiple reviews detail a pattern where customers on automatic delivery run out of propane. Requests for emergent refills result in repeated missed appointments, with service representatives providing conflicting information and false promises about delivery times over several days, leaving homes without heat. Customers report that call center representatives apologize and placate but often fail to resolve the problem or schedule deliveries, leading to frustration. While some individual customer service representatives and technicians are noted as very effective and great in finally resolving issues, the overall coordination and scheduling system is portrayed as unreliable and disappointing. The company offers digital tools for online orders and bill pay, but core service delivery can be inconsistent.

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1. Colorado Springs, Colorado