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“Store itself was clean and easy to get to. The staff was so helpful and friendly! Isaac was really kind in explaining things and helping me get the best deal. After weeks of frustration with IT and other companies, it was amazing to finally get support and resolution! Couldn't be happier with my experience here!”
“I came in to trade in my phone for a newer model phone. There was no wait and was helped immediately the guy helping me Justin was super helpful and knew what he was doing and set me up and no time. Along with being very helpful he was very personable and talked to us and engaged in some really funny and interesting topics while waiting for the data to transfer over. I was there for close to an hour and half which is typical when upgrading, in that time i had the most fun i have ever had inside of a T-mobile store. If the boss is reading this give that man a raise.”
“Ashley was amazing! She made everything easy & simple for us. We came in with a couple issues on transferring from another carrier & she did not give up, nor dim her bright attitude until we were fully taken cared of. Would highly recommend this location.”
“My husband and I visited this store today to upgrade phones and add a new line. Rosalia was AMAZING, took great care of us and had us out of there super fast. Thanks again!”
“Team! Phone problems are the worst! Sometimes it takes a team.
This store doesn't shy away from problems.
They will let you know the technical details.
Shout out to Brendan!
He stood by for what felt like a journey.
Glad he was on my team”
“We were 1200 mile' from home visiting when my wife's cell phone stopped working. Thank God for Google that got us to the store. The girl, very intelligent, very professional, new right away what problem was: the SIM card died. She replaced it, and it worked perfectly. And she wouldn't charge for it either, or her time. I wanted to tip her, but she refused that toooooo!! God bless this wonderful girl ( my wife and I told her how beautiful she looked because she really is). And God bless T-Mobile. Thank so much!”
“Alright, let me start calling Emily and Jose provided superior customer service.They are the only true gift T-Mobile store.To get your phone repaired and provide service kudos.It's to the south academy team”
“My brother's phone needed to be handicap accessible after we got his new phone that feature was not working. After the second time he brought it back to the T-Mobile store they told us it had a bug and we needed to order a new one. So we went through the hassle of ordering a new phone. Got the new one took it to the manager at the T-Mobile store and after a long time he said there's no way to get handicapped accessible on this new phone and we need to upgrade to a different model. The last store we went to was T-mobile on Voyager Parkway. The manager Brandon determined his phone didn't have the handicap accessible button, downloaded that from the Google play store and activated the feature. It is working perfectly! Brandon was very patient with my brother and very kind. The other employees were also very friendly. Highly recommend only going to this store T-mobile!”
“I had an outstanding experience with T-Mobile, and I couldn't be more impressed with their excellent customer service. From the moment I walked in, the staff was incredibly friendly, knowledgeable, and eager to help me find the best plan for my needs. They took the time to walk me through all the options T-Mobile offers, ensuring I understood the benefits of each and how they compared to my previous cellular carrier.
What really stood out to me was how quickly they were able to sign me up for service. Within no time, I had a brand new phone in hand, along with a much better plan that not only saved me money but also gave me more features and flexibility than I had before.
The entire process was seamless, efficient, and hassle-free. I walked out feeling confident about my decision to switch, knowing I was getting the best value and service. If you're looking for great customer service and a smoother transition to a new phone and plan, I highly recommend T-Mobile. They truly went above and beyond to make sure I was taken care of!”
“Came here to transfer my data from an old phone to a newly purchased phone. Ryan was an incredible help and spent the time necessary to move the data and give me a very good experience. On another note, I came here a week earlier and had a good experience with one of the other sales people and although I don't remember his name I do appreciate the good service.
This will be my new go to T-Mobile store.”
“I went in for some home internet return issues and was met immediately with kindness and respect. I’ve been to some locations that were a nightmare and no one even acknowledges your presence. This place was fantastic from the start. Super quick and went the extra mile to help make sure my product was returned and confirmed with the receiving end. Super great people. Thanks again.”
“I walked in there this morning regretting that I may have to part with my iphone mini. Instead, the sales associate shared my love of the small phone and gave me advice on how to keep it running. I walked away with a wireless charger and a recomendation for where to repair my battery. I am so pleased. Four stars only because I hate phone companies lol”
“When I went in it was two days before Christmas, and the place was really busy. But once it was my turn they took good care of me, patiently answering my questions and helping me choose a new phone.”
“Kyle was phenomenal. I attempted to make a change to my account over the phone which was a horrible experience. I came in and Kyle got me taking care of in like 10 minutes and was so warm welcoming and personable.”
“Luke was so helpful when I came in with a ton of questions about different phones and setting up a business line for me. The whole staff is great, but Luke went above and beyond and I really appreciate good customer service these days!!”
“Jared was very insightful, helpful and expeditious in his customer support and assistance. He is clearly tactful and handles customers with a quality. A night and day difference in customer support from some of the other Xfinity locations. Shop and stop here if you need something done.”
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“Several months in to using StratusIQ for service in the BLR area and can't recommend them enough. Speeds are great (symmetrical up/down), no data caps, no outages, and great prices. Unlike the other big provider out here who couldn't figure out how to get service to my house for a month, my service with StratusIQ was up and running within the same week that I called to inquire about the service. Additionally, the techs know what they're doing and each time I've called I immediately got a real person.”