Underground By Journeys is a retail store known for its friendly and helpful staff, providing a positive shopping experience for customers. Visitors often mention the welcoming presence of employees like AJ, who greets customers with a smile and offers assistance promptly. The staff’s patience and attentiveness stand out, making shoppers feel valued and cared for. For example, AJ not only helped find shoes but also offered to order items that were unavailable in-store, ensuring customer satisfaction. Another employee, Samario, received praise for his excellent service, earning loyalty from customers who appreciated his helpful attitude. The store’s team is also committed to resolving issues efficiently, as shown by a manager named Tabby who went above and beyond to correct a shoe order mix-up. She coordinated with another store to have the correct shoes sent for easy exchange, demonstrating genuine care and dedication. Customers also highlight employees like Austin, who put in extra effort to find specific shoes and assist with choices, making the shopping experience smooth and enjoyable. Overall, Underground By Journeys is recognized for its caring staff, quick service, and commitment to customer satisfaction.
A few days ago, I came here to get some shoes with a family member. The staff was so sweet and patient and we were able to get in and out pretty quick. Overall a great customer experience!
April 2022
Austin is such a wonderful person. He went through hell to find a shoe that I wanted in my size. He us just so nice and kind and very helpful. He even helped me pick those shoes out because I wasn't 100% sure what I was looking for. Just A GREAT DUDE.
October 2021
Tearsa made our shopping experience great! She was so kind helpful and not pushy but was also motivating to make the correct purchase! I recommend checking out some of the awesome sale options they have. Will return!
