June 2018 by John MacDonald
I hope you the consumer, find this poor review useful. I am a career logistics professional and I give my experience “0 Stars” with U-Haul Trailer Hitch Super Center of Golden 15498 W Colfax Ave, Golden, CO 80401
I completed online-scheduling with over a week’s notice for an early-morning trailer hitch installation. With such advance notice, pre-payment, and confirmed receipt it fit my professional schedule. At 4:50 p.m. the evening prior to appointment day I received a personal phone call from the location confirming an erroneous time later (much later) in the day. When I stated a delay wouldn’t work, I was offered an entirely different appointment day that exceeded my calendar schedule completely.
I understand backlog but I established over a week’s appointment notice using their own protocol and pre-paid, and I received a notice of appointment change 14 hours out. And I received it in an underwhelming and unprofessional phone call with blame shifting to other employees with statements such as “someone should have” …
Bottom line; if you have a schedule to work with you can't be confident that this service provider is going to keep their end of their business process. I can’t vouch for their labor and equipment quality, as my appointment wasn’t conducted. The process of a refund then had to be conducted and after being in a phone que with this same location for >10 minutes, the call transferred to a customer service representative who offered to do my refund. Pending that result.
You might consider Draw-Tite, The Hitch Corner, or other trailer (RV) locations for your hitch installation needs.