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“First time using cricket after quite a few years of prepaid service, I decided to switch my number and take part in a free phone when switching deal. The ladies that work there are absolutely fabulous. It took us nearly two hours to figure out my account information from my old carrier and she did a wonderful job explaining the reason/reasons for the delay, deals and every other question I had. Wonderful staff wonderful service. I couldn’t be happier switching for the first time. They also have a surprisingly good selection of accessories like Bluetooth speakers, chargers, glass screen protectors and phone cases.”
“Josh the manager has been a God Send!! He has been more helpful than the 4 other stores we have been to in the last 4 days trying to fix a problem with our account. We have a new favorite store!!!”
“I was treated with so much respect today. I didn’t feel rushed in making the decisions to make my phone look great. The staff was very warm and friendly and I felt very comfortable with them fixing my phone and making it look so cool.”
“Noel Francis was phenomenal we came in on valentines night and he helped my husband and I add my phone to his account an he did amazing and was patient!! 5 stars for him”
“Christian Collins and Martine have been very helpful in working with me with a difficult and time consuming return. He has been able to answer question and advocate for excellent customer service. Thank you !!!”
“Serjio might be th3 customer service / sales guy I've ever met. He was honest and personal with us about what choice to make and prioritized our customer experience instead of his own commission. He gave us a multitude of different options to take and he was incredibly personable and fun to talk to. Give this man a raise AT&T, only coming to this store from now on.”
“Eme was awesome and made sure we left with everything we needed at the best price. Thanks to her customer service this will be the only location we use from now on”
“I’ve been to this store about 3 times and each time was always pleasant. Chris does a good job and is easy to talk to. And Simon who visits the store to help out during the week was absolutely amazing. Will be back for the iPhone16.”
“Came in to pay my bill here because the store at 120th were really rude and did not want to take my payment! But the girls here Leslie and Kimberly were super nice and notified me that I qualify for discounts! This will be my go to store!”
“I went to this location to upgrade my phone to an A15. Online, it gave me a price of $ 155 with the activation fee and taxes. Since I wanted to pay cash. I went to this location, and she quoted a price of $210. I asked why she said the phones are cheaper online. Also, earlier this week, I got an A15 for my daughter. Her phone was destroyed by some people she used to hang out with. We got her phone for $179.00 with the case, activation fee, and taxes. I don't understand why the price for an existing customer who has been with Cricket for almost 20 years. It might be necessary to go to a new carrier. ?”
“Gisela had an amazing demeanor and was very helpful throughout our entire meeting. We left feeling that our issue will be resolved. Gisela is as good as it gets! ☮️”
“There was a big computer glitch that created an issue when setting up our service. The staff at this store spent hours working on solving the problem and making things right. I appreciate all of there hard work and service.”
“We had the pleasure of picking out a new phone with Luke. He was extremely professional and knowledgeable and did a great job helping us understand prices and the general process. He even gave us his personal number to call with any issues that came up with the new phone and helped us when we weren't even in the store. He went above and beyond of what was expected and made our experience as perfect as can be!”
“Karla on 120th & Washington in Thornton, CO was ABSOLUTELY THE BRST SERVICE I’ve ever had at AT&T! She was fantastic and helped us out! Gayle & John on the phone at customer service. But this review is really for Karla! I can’t say enough awesome things about her! Will hunt her down next time I need any help with AT&T”
“Huge shoutout to Flor! She’s an outstanding multitasker, incredibly helpful, and so pleasant to work with. She made the whole process easy and enjoyable. Highly recommend working with her”
“The Hispanic lady that helped me was really awesome. Rare to find decent customer service with Metro these days. I’ll definitely be switching service providers but shout out to that lady.”
“Oh this att is the best most of the time the people who come into store are not there to even purchase anything mostly problems they just have no clue how to deal with I sat and waited while they helped another customer who was just being absolutely terrible and I couldn’t believe how much they were able to deal with the rude person but they were so professional and I would definitely recommend you go and do your business here because they are BEYOND PROFESSIONAL !!!!!!”
“Crystal is a sweetheart she help me get all my stuff transferred and got me a goid deal I love this store I will come back to her because she help me so much thank you crystal”
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“Dylan was a great help from the moment I walked in the door! Having not purchased a new phone since 2017, Dylan made the whole process a breeze and I’m very happy with my purchase.”