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“Marlene was AMAZING. I had 4 service tickets into T-Mobile customer care call center for 3 days and they couldn’t resolve my problem. I walked into this store and walked out with all my problems solved. Marlene spent over 2 hours helping me upgrade my phone as the T-Life app wouldn’t work and T-Mobile customer care call center couldn’t process upgrades either - their sister was crashed for over 3 days and still was last night. Marlene had so much patience helping me and was so kind. She truly cared and valued her position. Highly recommend! It’ll be the only T-Mobile store we visit moving forward.”
“I am giving the Verizon store in Boulder a 5 STAR REVIEW! The moment I arrived I was greeted and it was positive! Brian was patient and very knowledgable about my questions and treated me with respect. The coolest thing he was HUMAN! I strongly believe that true service shines with human to human customer service! Thank you Brian and Verizon.”
“I had a great experience at the T-Mobile store in Flatirons. Martin R. was extremely professional and went well beyond what was required to help me. I originally came in because I was unable to receive text messages, and he quickly diagnosed and fixed the issue.
While helping me, he also noticed I was being double billed each month for device protection insurance and corrected that as well. On top of that, my screen was cracked and he walked me step by step through how to use my insurance to get it repaired.
Martin didn’t just fix the problem I came in with. He looked at the full picture and made sure everything on my account was right. That level of attention and care is rare. Highly recommend this location and ask for Martin if you can.”
“We have been into this store several times for an issue with a stand alone Apple Watch. Jason was so patient and helpful getting to the bottom of the problem. Once he had tried everything he could do, he waited on the line with us for tech support and helped communicate with them about the issues, what had been tried, and he advocated for the best service for us and a partial refund for some of the time that service to the watch had not been active. Five stars for Jason who provided one of the best customer service experiences I’ve ever had.”
“A young lady named Peyton helped me. She was wonderful! I am older and technology is not my thing! Peyton had soooo much patience and knowledge, and she never made me feel like my questions were foolish. I wish everyone provided service like her! Give this girl a raise! ??????”
“It is not an easy system to transfer phones, but Kevin was terrifically patient, transferred my data and helped me figure out the last steps in the process. Thank you, Kevin!!!”
“I had a great experience here. They were quick to get to me as a customer, and the guy that set everything up was professional and friendly. Wait time was probably 10-15 minutes. We were out in half an hour to set up new service. Highly recommend!”
“Best cell phone and device service I can ever recall. After having a a terrible experience elsewhere that caused many months of billing issues, Daniel (store manager) greeted me immediately upon arrival, listened patiently and empathetically, and then proceeded to fix my account issues immediately. No commission, no credit, no incentive - just a sincere interest in helping his Verizon customers. I wish I would have gone here originally and now know where I'll go for all my future cellular needs. Can't thank Daniel enough for his help and professionalism!”
“Had a very smooth & easy experience switching from Xfinity to T-Mobile at this store. Reydy was super helpful and dealt with the hassle with the utmost professionalism and I would be happy to see him any other time I need to go in!”
“The employees there are absolutely incredible! They are so helpful when you are just thrown around in circles by customer care. I absolutely cant stand Xfintiy as a service provider and Im thrilled we now have Tmobile internet in my area and will be switching to them, but these employees made getting my final bill corrected and service fixed when I was exhausted and absolutely done with calling customer service.”
“Great Customer Service! I was completely lost trying to unlock my phone and port my number from another carrier to set up Xfinity mobile cell service. Richard in the Boulder store was a total professional and got me transferred over in less than 30min! I really appreciate the expert help provided. Thanks Richard!”
“This Verizon store is the best in the area! Colton was super helpful and was able to lower my bill and get me new phones. Very informative and honest. Had to go back for an activation and Ian and Anthony were so helpful and got me in and out fast! Would give 10 stars if i could”
“I had the pleasure of working with Victor at Verizon, and he was absolutely fantastic! He took the time to really listen to what I needed, made sure I got the exact products I was looking for, and explained everything in a clear and knowledgeable way. Victor was not only professional but also very friendly, which made the whole experience stress-free and enjoyable.
It’s rare these days to find someone who is both patient and thorough, and Victor went above and beyond to make sure I left completely satisfied. I truly appreciate his dedication and excellent customer service!”
“I cannot recommend ALLO Fiber enough! I reached out after finally being fed up with the provider I had and that is when I met Jose, Jose walked me through the process of installation, showing every detail along the way! Very Much appreciated!! He cared about my home and my family's internet needs as much as I do! I have 2 pre-teens, if you know then you know!?I was so impressed with the service I had to call Jose's supervisor, Mike. Mike was just as amazing as Jose! I am beyond happy not only with the ALLO team but with the internet service! The quality of internet we're receiving is above my expectations!! 10/10!!”
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“You probably don’t hear this often, but I’m here to review the service of the member that helped me on Thursday, not my overall service with T-Mobile. Sean was so knowledgeable and helpful. If I had worked with him to begin with, I’ll still be with T-Mobile. Thank you Sean, good bye T-Mobile!”