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“You must ask alot of questions because they will trick you into 5 upgrades and 12 new phones if your not careful with these guys. On the upside great sales man!!”
“Came in today on my way back from a trip to Denver and decided to stop here to upgrade my phone. The previous T-Mobile rep in Fort Collins is saw told me that I could trade in my phone which had some damage. Luckily Brian V saved me from trading it in since it wouldn’t have been tradable anyway and I would’ve lost my old phone for no reason. So i decided to keep it and found a stellar deal on the phone upgrade I’ve wanted for some time and got to keep my old phone as a backup!
Kudos to Brian! You were awesome and made the upgrade process super quick. I was in and out of the store in 15 min!”
“Marlene was AMAZING. I had 4 service tickets into T-Mobile customer care call center for 3 days and they couldn’t resolve my problem. I walked into this store and walked out with all my problems solved. Marlene spent over 2 hours helping me upgrade my phone as the T-Life app wouldn’t work and T-Mobile customer care call center couldn’t process upgrades either - their sister was crashed for over 3 days and still was last night. Marlene had so much patience helping me and was so kind. She truly cared and valued her position. Highly recommend! It’ll be the only T-Mobile store we visit moving forward.”
“We've been a customer for over 5 years. Really appreciate the on-the-call service for help when it's needed in addition to a great value for all of the service we use.”
“We have been into this store several times for an issue with a stand alone Apple Watch. Jason was so patient and helpful getting to the bottom of the problem. Once he had tried everything he could do, he waited on the line with us for tech support and helped communicate with them about the issues, what had been tried, and he advocated for the best service for us and a partial refund for some of the time that service to the watch had not been active. Five stars for Jason who provided one of the best customer service experiences I’ve ever had.”
“Absolutely amazing customer service by: jake Lopez
We came in to get our oldest a new phone since it was time for a new one and desperately need one ? Jake was just the right person to get helped by, I mean he did such a great job even my husband decided to get two more upgrades! Jake was awesome ? he is very patient and friendly, he made sure we got what we needed”
“my wife and I spent 3-4 hours on the phone with overseas customer service. It was a horrible experience! So we went to this Verizon store. Pete was an absolute rock star. Did everything we needed and explained everything very well. We bought a lot more services as a result. Verizon, Close your overseas call center and higher more people like Pete!”
“A young lady named Peyton helped me. She was wonderful! I am older and technology is not my thing! Peyton had soooo much patience and knowledge, and she never made me feel like my questions were foolish. I wish everyone provided service like her! Give this girl a raise! ??????”
“It is not an easy system to transfer phones, but Kevin was terrifically patient, transferred my data and helped me figure out the last steps in the process. Thank you, Kevin!!!”
“By far the best experience I've ever had at any Verizon store. The representative Nazir was super helpful even going to the length of contacting us on his day off of work just to make sure our services were provided and to walk us through our services. On top of that, he was very knowledgeable and made our experience easy as well as had a great appearance and demeanor. I will never go to another Verizon store other than this one.”
“Had a very smooth & easy experience switching from Xfinity to T-Mobile at this store. Reydy was super helpful and dealt with the hassle with the utmost professionalism and I would be happy to see him any other time I need to go in!”
“Dan helped me and my daughter move our services to T-Mobile and he was very helpful and very supportive in our decisions thank you for all your help very helpful and knowledgeable glad we moved our services I recommend going to this store in Thornton they are very supportive and helpful thank you”
“Best cell phone and device service I can ever recall. After having a a terrible experience elsewhere that caused many months of billing issues, Daniel (store manager) greeted me immediately upon arrival, listened patiently and empathetically, and then proceeded to fix my account issues immediately. No commission, no credit, no incentive - just a sincere interest in helping his Verizon customers. I wish I would have gone here originally and now know where I'll go for all my future cellular needs. Can't thank Daniel enough for his help and professionalism!”
“Great staff. Helpful and professional. Worth the wait. UPDATE: Been coming here for almost ten years. Jamel is the Best! Verizon better take good care of him. Thank you so much”
“TDS in Arvada is outstanding as compared to their competitors in the area. I appreciate that I can lean across the counter, speak to a live person in the local office, or can actually reach/speak to a real person on the phone. Additionally, for the rare service issues we've had, a tech is here at the specified time within the day, generally. For the few area outages we've had, messaging to customers was present and most issues were resolved within a reasonable amount of time. With a couple of competitors running their fiber in our neighborhood, I intend to stay with TDS. A shout out to Chris, Consumer Sales Representative, in the local office, who went above and beyond today! Also, Andrew, one of their home/outside technicians, is the best in troubleshooting and responding to issues.”
“I had a great experience here. They were quick to get to me as a customer, and the guy that set everything up was professional and friendly. Wait time was probably 10-15 minutes. We were out in half an hour to set up new service. Highly recommend!”
“The employees there are absolutely incredible! They are so helpful when you are just thrown around in circles by customer care. I absolutely cant stand Xfintiy as a service provider and Im thrilled we now have Tmobile internet in my area and will be switching to them, but these employees made getting my final bill corrected and service fixed when I was exhausted and absolutely done with calling customer service.”
“I can't say enough good things about the entire team at the Arvada Xfinity store. We were victims of a complete security breach, Drew the manager did an incredible job helping us throughout the day. Support from Stewart, Robert, Star and Rose were unmatched. They truly took care of us from start to finish even though we had over 10 hours of work to get things resolved. Thank you from the bottom of our hearts for making such a nightmare as bearable as it could be.”
“This Verizon store is the best in the area! Colton was super helpful and was able to lower my bill and get me new phones. Very informative and honest. Had to go back for an activation and Ian and Anthony were so helpful and got me in and out fast! Would give 10 stars if i could”
“Even though they are renovating Andre Anderson was beyond helpful!! Got me a HUGE upgrade on my phone with my dream watch for such a small payment a month!! Hands down best worker there!! Thank you so much for helping to assist me!! I left beyond happy!! ?”
“I had the pleasure of working with Victor at Verizon, and he was absolutely fantastic! He took the time to really listen to what I needed, made sure I got the exact products I was looking for, and explained everything in a clear and knowledgeable way. Victor was not only professional but also very friendly, which made the whole experience stress-free and enjoyable.
It’s rare these days to find someone who is both patient and thorough, and Victor went above and beyond to make sure I left completely satisfied. I truly appreciate his dedication and excellent customer service!”
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“I had a great experience at the T-Mobile store in Flatirons. Martin R. was extremely professional and went well beyond what was required to help me. I originally came in because I was unable to receive text messages, and he quickly diagnosed and fixed the issue.
While helping me, he also noticed I was being double billed each month for device protection insurance and corrected that as well. On top of that, my screen was cracked and he walked me step by step through how to use my insurance to get it repaired.
Martin didn’t just fix the problem I came in with. He looked at the full picture and made sure everything on my account was right. That level of attention and care is rare. Highly recommend this location and ask for Martin if you can.”