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11AM - 5PM
125 W 65th St, Loveland
Mobile Phones
“Kevin at Verizon deserves more than 5 stars for the incredible service he gave my dad and I.
I originally went in to upgrade my phone and reduce my monthly bill by removing add-ons I didn’t need. Kevin was extremely knowledgeable and transparent, and he was able to lower our bill to around price we were comfortable with including the cost of my new phone. He took the time to explain everything clearly and made sure we understood all the details before making any decisions.
We later decided to check out T-Mobile because their promotions seemed slightly cheaper. Unfortunately, that turned into a stressful situation. Before we had even agreed to the full terms or seen the final pricing with all fees included, our service was ported from Verizon to T-Mobile without us intending to finalize anything yet.
When we returned to Verizon, Kevin immediately noticed what had happened and calmly explained that our lines had already been transferred. Even though the situation wasn’t his fault and was completely out of his control, he went above and beyond to help us fix it.
Kevin spent over THREE HOURS calling different departments, supervisors, and management to recover and restore our account. Because we’ve been loyal Verizon customers for over 13 years, we had accumulated valuable perks and benefits, and Kevin worked tirelessly to make sure none of that was lost. There were multiple obstacles with PIN resets and account recovery issues due to the porting process, but he never gave up.
In the end, he successfully restored our account and all of our benefits.
His patience, professionalism, and dedication were honestly incredible. He stayed positive, calm, and determined the entire time. It’s rare to find someone who cares that much about helping their customers.
If you’re going to this Verizon location, ask for Kevin. You’ll definitely be taken care of.
Thank you again Kevin, we truly appreciate you!”
“The man was kind, knowledgeable and professional. The work was completed in a timely manner. And it was fixed so well that you can’t even tell it was ever broken.”
“Tristan is stellar!!!! His knowledge is incredible, he is patient and kind to an elderly customer that doesnt know the new tech! He deserves a high pay raise !!!”
“Whitney has been an excellent employee for AT&T. She was so helpful and patient and kind. I highly recommend her for excellent performance in her work!! Thanks so much!!! Well done.”
“I had a fantastic experience buying my new phone! The staff was knowledgeable, patient, and helped me find exactly what I needed without any pressure. The whole process was smooth from start to finish, and I appreciated how clearly everything was explained — from features to setup. I left feeling confident in my purchase and excited to use my new phone. Highly recommend!”
“Sondos was extremely kind, compassionate, and VERY thorough in helping me get everything I was trying to do. She helped me get discount on earbuds that I would not have been able to afford otherwise, and helped get my parents new phones activated with ease as they are unable to, so I took care of that for them. Absolutely went above and beyond to resolve pricing difficulties and system issues. Best customer service I have EVER received at a phone store hands down.”
“Woman and young man working both helped me out with issue I was having. Didn't catch there names but they helped out tremendously when customer service didn't help me. will be back hopefully they both are still there!!”
“I wanted to take a moment and give a big shout out to Taylor. I have been in the store a few times and she has assisted me. I added an app that made my entire phone system wonky. She calmed my nerves and reset my phone back to it's original condition.
She is so helpful and knowledgeable!
I don't usually write reviews but I wanted to let Taylor know how much I appreciate her and her service at TMobile. ?”
“WILLIAM helped me get my old phone files and aps uploaded and working on my new cellphone. He did a very good job getting me to where my new phone was totally usable. Thanks, William!”
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“Dom was absolutely amazing! He is very talented in his role! He explained features, billing, price points and all of the fun stuff with extensive knowledge. He is very kind and interesting to talk with. Two thumbs up for Dom! I will highly recommend him!”