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“Sales team was excellent, with no pressure. They kept us informed throughout the purchase process and didn’t try to upsell or convince us to purchase something we didn’t want/need.Installation teams were prompt and efficient. Our household is not easy to get into, with steep steps on the front patio and narrow pathways throughout the home. The teams managed to remove the old appliances, and install the new ones, with little issue. Much different experience than what I received from another companies delivery team, that refused to bring in a refrigerator through a narrow doorway, and then left it on the front patio and drove away.Overall I am very satisfied with my experience.”
“Great experience. Jordan was great and knew his stuff about dishwashers. We walked away the same day extremely satisfied. He was friendly and great to work with.”
“I have received an update for an order I placed but had not received and update. The matter have been corrected and all information for the order has been verified. Thanks for your timely response in correcting this matter.”
“I am very pleased with the customer service I received from Appliance Factor. Raisel, the customer service rep, should be recognized for making me a satisfied customer.”
“I can’t recommend this appliance store enough! They recently fixed my washer quickly and professionally, and the experience was so great that I ended up purchasing a washer/dryer unit and a double oven from them as well that they gave me such a great deal on and they look so amazing. Not only did I get an incredible deal, but the customer service was absolutely top-notch from start to finish.
Brad truly went above and beyond to make sure everything was handled perfectly. He took the time to answer all my questions, made the process easy, and treated us like valued customers. His entire staff is friendly, knowledgeable, and genuinely cares about helping you find the right solution.
Brad is an amazing person and an honest hardworking family man. This family owned business is a rare gem in this day and age - they truly care about you and I consider them my friends! Time and time again Brad has come in for me clutching and even bent iver backwards when I made a big mistake on one of my appliances. I’ve never met a more generous man!
If you’re looking for honest pricing, amazing service, and a team that stands behind what they sell, this is the place to go. I’ll definitely be sending all my friends and family their way!”
“Offer a variety of vacuums. More importantly if your vacuum has a problem take it there. Someone is available to check it out and can give a knowledgeable reasonable estimate to repair. Friendly and helpful!”
“I went to Colorado Blvd & 28st appliance factory store they had amazing customer service. I bought a stove at a great price Even the delivery team they are very helpful thank you you guys keep it up this great job we keep Buying appliances from you guys, five stars ?”
“We purchased an excellent refrigerator freezer. The store was very helpful with selection, payment, delivery, and set up. We look forward to working with them again on future purchases.”
“I had an amazing experience at this used appliances store! Ben, the manager at the Thornton location, was absolutely fantastic. He went above and beyond, patiently explaining every detail and making sure I felt confident in my purchase. I can’t recommend them enough!”
“I've worked with this company for several years and in my time It's been a great experience with a strong team and culture! I've seen nothing but respect and support for employees and customers while having a great time! Any descriptions otherwise are inaccurate and false.”
“The Master Plumber, Ray, at this Arvada location is a wealth of helpful knowledge and a true expert. This is the best plumbing store in the state and I highly recommend coming here to solve any plumbing issue that pops up.”
7:30AM - 4:30PM
5005 Lima St, Denver
Appliances
“Recently our oven had stopped heating evenly and we had to call a Viking appliance repair.The technician was punctual and was able to find out the problem very fast, telling me what exactly had to be repaired.It was repaired efficiently using authentic components and the oven is now functioning like a new one, heating well and functioning perfectly. When your Viking appliance is not running, it is certainly worth it to have it serviced by a professional.”
“We always come here when we need a part to repair a washer or dryer. They always have the part we need. Eli was outstanding today. He was kind and helpful and got me the part I needed in just a few minutes. Thank you!”
“I needed to buy a new unlocked phone and I worked with Rian. He was friendly, fast, and knowledgeable. He said he usually works Computer Sales, but if you see him and need help, he’s your guy!”
“I work for a company that has competed for work with CCSI. But that hasn't stopped us from developing a professional working relationship helping each other out when the work is a better fit. CCSI is the best place for custom sinks, hands down. Thanks guys!”
6:00 AM - 9:00 PM
5405 Wadsworth Bypass, Arvada
Appliances
“Deliver! Deliver! DELIVER! That's all they do!Kylie - Thank You! You've instilled faith again in what customer service should be! My project might be in Longmont, but I'm bringing my business to Arvada.Ron/ Gris - I'll see y'all soon”
“These people are amazing. Never saw so much passion in their jobs. We had to pick that up from them. Nice people very informative and knowledgeable. Very friendly and works the extra mile for you. Thank you rent a center. Family place for sure.”
“One of the best experiences I have ever had with a commercial refrigeration repair. They were quick to respond to my request, came out the same day, fixed the problem we called about and fixed a repair done by another company, all while providing great customer service. Thank you so much for a job well done. We will definitely be using this company for any of our repairs in our coffee shop from now on.”
“Today my fiancé and I stopped in to grab some molding for our garage door project and ran into the best helper. Super knowledgeable, very enthusiastic, and reminded me so much of my 19-month-old son from the looks to the knowledge ?
(Jokingggg he’s mines.. but he’s ready for a job whenever Home Depot is ready to accept applications from toddlers)”
“Linda, in the tool rental center, went above and beyond to help fix a rental issue. I had issues with a dump trailer and a tractor that was rented together and she was able to make it right. Top notch customer service and very knowledgeable. It turned a challenging experience into a positive one. Thank you Linda!”
“Monday 9:45pm 08-10-26
Andrew the manager was legit! Handled business like a true boss. I was extremely satisfied with my experience needing to return an item. The smaller Hispanic lady at the customer service was absolutely delightful. Thank you team!”
“Service at this store is exceptional. We went to buy a dishwasher and Jordan was incredibly helpful. Mackenzie also helped us. Both associates were kind, thoughtful, and helpful. This Lowes is not my usual or closest to my house but we will definitely be back because of their service.”
“Miss Vic helped me and my friend navigate a project we knew nothing about with professionalism and patience.. it was a pleasure to come and be helped and not be lost in a hardware store”
10AM - 9PM
104 W 104th Ave, Denver
Appliances
“Me and my daughter were recently assisted by Esther. Very helpful, patient, and friendly young man. He went the extra mile to find us what we needed. Thank you Esther!”
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“The manager Carrie was very helpful so I could get some relief my apartment is 80 plus degrees due to the heat outside. Thank you so much Carrie I really do appreciate everything you did.”