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“Crystal is a sweetheart she help me get all my stuff transferred and got me a goid deal I love this store I will come back to her because she help me so much thank you crystal”
“Josh the manager has been a God Send!! He has been more helpful than the 4 other stores we have been to in the last 4 days trying to fix a problem with our account. We have a new favorite store!!!”
“Dylan was a great help from the moment I walked in the door! Having not purchased a new phone since 2017, Dylan made the whole process a breeze and I’m very happy with my purchase.”
“I love this store! They are in my neighborhood and always willing and able to fix anything that I need, even when they “can’t “ they figure out a way to do it. Super helpful!”
“Carlos Loera provided exceptional assistance! He exhibited a thorough understanding of the various plans and patiently explained each in full detail. I truly appreciated his kindness when I was undecided about selecting the best plan and phone. Thank you for the outstanding service during my visit yesterday. I will certainly recommend my friends and family to seek assistance from you!”
“Mike helped me with all of my concerns and needs. The system was giving us problems which caused us to have to start over a couple of times, but Mike remained patient and kind. We were able to get everything situated, was much appreciated.”
“The service was good but, they still try to make you buy insurance, and accessories, saying your phone purchase comes with those things, when it doesn't. All of the extras cost more.”
“I typically do not like going to the phone store but not only was Jesus helpful he made our time so much more enjoyable. Jesus was so informative and broke everything down for us so we knew what we were getting. He welcomed us when we walked in and got us set up with new phone. Despite it being busy he went above and beyond for us and got us the best deal for what we were looking for.”
“Came in today with a phone being stolen last night and needing a new one. Trey C. Was absolutely incredible to deal with. We were in a pretty doom and gloom mood and he 100% turned it around for us. Very professional and down to earth but most of all just treated us with empathy, kindness. Fixed our problem soo efficiently and absolutely made our day.
Can’t find a better representative for your business.
Thank you soo much!”
“Eme was awesome and made sure we left with everything we needed at the best price. Thanks to her customer service this will be the only location we use from now on”
“Habib and Ms Martinez were nothing less than amazing. My phone's screen went black and I was told to take it to best buy and they would be able to transfer my contacts.wrong, they said they could not!! I took my phone to cricket and Ms. Martinez spent thirty min transferring my contacts. She did not have to do this. Much respect to this woman. Thanks so much!! More pay keeps exceptional employees around.”
“Anna is so patient and proficient with multitasking. She helped my mom get her a new phone and was able to retrieve pictures and everything else. Made my mom a happy lady. The line got 5 deep and she handled it quite well getting everybody in and out in a professional manner. Thank you Anna appreciate you so much!!”
“I visited this location to get help with my service and the gentleman was more than helpful. He helped me reinstate my service with a brand new phone and number. The customer service was impeccable.”
“I like this particular cricket because they're honest and they're very quick. They know their business and they get you in and out without a lot of overselling and pushiness.”
“Good customer service, the girl and the guy made sure I can run all apps on my phone. The girl was kind enough to set up my Facebook and WhatsApp along with a New Google account for my business”
“I went to this location to upgrade my phone to an A15. Online, it gave me a price of $ 155 with the activation fee and taxes. Since I wanted to pay cash. I went to this location, and she quoted a price of $210. I asked why she said the phones are cheaper online. Also, earlier this week, I got an A15 for my daughter. Her phone was destroyed by some people she used to hang out with. We got her phone for $179.00 with the case, activation fee, and taxes. I don't understand why the price for an existing customer who has been with Cricket for almost 20 years. It might be necessary to go to a new carrier. ?”
“Ana is AMAZING. I can't recommend her highly enough. Quick, knowledgeable and very helpful. Got me into a great phone at a great price. Friendly and patient!
☺️”
“Had a very old phone and decided for upgrade. Karen came to us immediately , showed all options (I.e. trade in’s & price of new phones. After we made decision she sat with us & transferred data from old to new phone. The charger connection is only thing that wasn’t discussed. Seems a very minor thing and did not change our opinion of excellent customer service.”
“Olabambo was absolutely fantastic and VERY helpful and great with explaining everything in detail. This was the 2nd ATT store I went to as the first one was not helpful but Olabambo made up for that while he was helping me yesterday.”
“There was a big computer glitch that created an issue when setting up our service. The staff at this store spent hours working on solving the problem and making things right. I appreciate all of there hard work and service.”
“Karla is very helpful and very knowledgeable! She was a pleasure to work with. She didn't rush us and took the time to answer all of our questions. Great customer experience!!”
“By far the best experience I've ever had at any Verizon store. The representative Nazir was super helpful even going to the length of contacting us on his day off of work just to make sure our services were provided and to walk us through our services. On top of that, he was very knowledgeable and made our experience easy as well as had a great appearance and demeanor. I will never go to another Verizon store other than this one.”
“Stopped in with my client who is handicapped and has a speech impediment. She wanted to buy a new phone. We were helped by Ricardo. He was very patient and helpful. Thank you Ricardo for making her experience quick and painless.”
“I went to the store and this guy Gerardo helped me with everything I need what a great customer service would recommend going to this store and talk to him he will help you with everything you need ??”
“Ive been a Boost customer for a few years and no one has ever spent the time to help or has been as knowledgeable as Ramon at your wheat ridge store. Thank you for having an exceptional employee Ramon deserves an award or a raise. Hes awesome Thanks Ramon. GOOD JOB!!!!”
“We arrived around 5:30pm and they had a short waiting list, and the staff acknowledged us and the wait as soon as we walked in. Kaylea was extremely helpful, professional, and knowledgeable! She ensured all of our questions were answered and that we felt good with the answers before moving on. My husband's name on our account still had his birth name (deadname) and she instantly made us feel at ease. She immediately changed his name on our account and never called him by the wrong name at any point in our interaction. She then helped us get exactly what we wanted and made sure we were aware of every promotion we had available on our account. At one point, she even called another employee to help answer my questions about the Verizon internet package. Mauricio was extremely knowledgeable and considerate! He answered every single question I had about the internet and didn't make me feel like I was bothering him. He wasn't condescending and ensured I felt comfortable and empowered to make the best decision for my remote work. Kaylea made sure our new phones were completely setup before we left (around 8:30pm, an hour and a half after closing) and let us know how we can contact her and her teammates with any questions or concerns. The customer service was a 10! I wish the store had a few more displays of devices available for purchase, along with a more robust inventory of accessories for said devices. They had plenty of stock of phone, tablets, and watches we were interested in, but not much in the way of displays or purchasable accessories. Overall, I'm giving this store a 5 star review due to the customer service being above and beyond what I typically see from non-corporate owned stores.”
“I had a great experience with Leslie. She was extremely knowledgeable about the products and didn't pressure me to buy anything I didn't need. She made an annoying situation a great one. I'll refer people to her personally.”
“Navigating the complexities of transferring billing responsibilities for a business line seemed nearly impossible until we met Jessica at the AT&T store in Arvada. After frustrating experiences at other locations and with various support lines, Jessica was a breath of fresh air. She took control of our situation with the expertise and dedication we desperately needed.
Jessica not only resolved our issues as quickly as the system can work, within about day, but also kept us informed every step of the way with updates via her work phone. Her proactive approach saved us time and further hassle, ensuring we had our FirstNet SIM ready as soon as our new number was activated. We didn’t need to wait around in the store or re-explain our situation – she had everything under control.
What truly set Jessica apart was her exceptional ability to manage her responsibilities and her team. Despite juggling multiple tasks, from addressing our needs to resolving an employee's inquiry and greeting new customers, she maintained a smooth and efficient workflow. Her care, compassion, and capability in handling both customer and subordinate interactions are exemplary.
Jessica’s professionalism, courtesy, deep knowledge, and multitasking prowess make her an indispensable leader at AT&T. She embodies the high standards of customer service that should be present in all stores. It’s evident that Jessica would be a tremendous asset in training and leading teams across other locations, including the one at 7201 Sheridan Boulevard #500, Westminster. Thank you, Jessica, for your outstanding service and leadership. You truly represent the best of AT&T!”
“Huge shoutout to Flor! She’s an outstanding multitasker, incredibly helpful, and so pleasant to work with. She made the whole process easy and enjoyable. Highly recommend working with her”
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“I’ve been to this store about 3 times and each time was always pleasant. Chris does a good job and is easy to talk to. And Simon who visits the store to help out during the week was absolutely amazing. Will be back for the iPhone16.”