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“Joyslyn was an absolute gem! I went in today to get a new phone, and she was warm, welcoming, and incredibly helpful. I appreciate how easy she made the process and would happily return to this location - especially if I knew she would be the one helping me.”
“Josh the manager has been a God Send!! He has been more helpful than the 4 other stores we have been to in the last 4 days trying to fix a problem with our account. We have a new favorite store!!!”
“Michael G was amazing at assisting us today with three phone transfers!!! He answered all the questions and put our needs first and help with all 800 of our questions!!!
Thank you!!!!”
“Carlos Loera provided exceptional assistance! He exhibited a thorough understanding of the various plans and patiently explained each in full detail. I truly appreciated his kindness when I was undecided about selecting the best plan and phone. Thank you for the outstanding service during my visit yesterday. I will certainly recommend my friends and family to seek assistance from you!”
“I love this store! They are in my neighborhood and always willing and able to fix anything that I need, even when they “can’t “ they figure out a way to do it. Super helpful!”
“Had a wonderful experience today with Kennyann she introduced me to my first iPhone was very helpful and very knowledgeable with all the phones as well with getting everything transferred and set up incredible customer service”
“Christian Collins and Martine have been very helpful in working with me with a difficult and time consuming return. He has been able to answer question and advocate for excellent customer service. Thank you !!!”
“I typically do not like going to the phone store but not only was Jesus helpful he made our time so much more enjoyable. Jesus was so informative and broke everything down for us so we knew what we were getting. He welcomed us when we walked in and got us set up with new phone. Despite it being busy he went above and beyond for us and got us the best deal for what we were looking for.”
“On a beautiful evening my husband and I went to pay our bill and the lovely sales rep I believe her name was Yoselin she was very nice and helpful we even came out with the new iPhone 17 pro thank you so much Yoselin for all your help! 5/5”
“I was at this location Sunday 19th October 2025. We upgraded 3 phones, I watch and got 2 tablets!! Our first agent Sam was fantastic!! He was extremely knowledgeable regarding our new phones and other things!! He was very nice and respectful! Unfortunately I forgot to ask about my upgrade to my watch. The SE didn't come with ECG or fall section which is required for me to feel safe outside my house! Today 22 October 2025 we went back at talked to Sergio to exchange my watch! He was also fantastic!!! Friendly and knowledgeable!! He exchanged my watch with no prob. He also gave me a great deal on a case-charger-screen protector combo!! Thank you both for fabulous customer service!!”
“Eme was awesome and made sure we left with everything we needed at the best price. Thanks to her customer service this will be the only location we use from now on”
“Kylee I believe that's her name who sat an helped me for 3 hours trying to get my new phone up an running ! She's truly been amazing help! I can't thank her enough. !(:”
“Anna is so patient and proficient with multitasking. She helped my mom get her a new phone and was able to retrieve pictures and everything else. Made my mom a happy lady. The line got 5 deep and she handled it quite well getting everybody in and out in a professional manner. Thank you Anna appreciate you so much!!”
“I visited this location to get help with my service and the gentleman was more than helpful. He helped me reinstate my service with a brand new phone and number. The customer service was impeccable.”
“This store has saved me three times. Helped me when my phone was lost and also when I had to replace it without access to any of my bank or email info. Very good at trouble shooting and finding a way to help despite difficulty! Would recommend!!!”
“Came in to pay my bill here because the store at 120th were really rude and did not want to take my payment! But the girls here Leslie and Kimberly were super nice and notified me that I qualify for discounts! This will be my go to store!”
“I like this particular cricket because they're honest and they're very quick. They know their business and they get you in and out without a lot of overselling and pushiness.”
“Gisela had an amazing demeanor and was very helpful throughout our entire meeting. We left feeling that our issue will be resolved. Gisela is as good as it gets! ☮️”
“Ana is AMAZING. I can't recommend her highly enough. Quick, knowledgeable and very helpful. Got me into a great phone at a great price. Friendly and patient!
☺️”
“I went to this location to upgrade my phone to an A15. Online, it gave me a price of $ 155 with the activation fee and taxes. Since I wanted to pay cash. I went to this location, and she quoted a price of $210. I asked why she said the phones are cheaper online. Also, earlier this week, I got an A15 for my daughter. Her phone was destroyed by some people she used to hang out with. We got her phone for $179.00 with the case, activation fee, and taxes. I don't understand why the price for an existing customer who has been with Cricket for almost 20 years. It might be necessary to go to a new carrier. ?”
“I just wanted to say that the customer service I got here was great!
I had an issue where I had to factory reset my phone and I was having trouble with Google and 2 step verification when I reset it.
I went to the Cricket near my house first, which is on 72nd and Sheridan. The woman there was no help at all.
(I wouldn't recommend going there.)
I decided to try the other Cricket store a little further away on federal, and I was so happy that the guy here was friendly and helpful and also fixed the phone in about 5 minutes.
If you go to Cricket, go here!”
“There was a big computer glitch that created an issue when setting up our service. The staff at this store spent hours working on solving the problem and making things right. I appreciate all of there hard work and service.”
“By far the best experience I've ever had at any Verizon store. The representative Nazir was super helpful even going to the length of contacting us on his day off of work just to make sure our services were provided and to walk us through our services. On top of that, he was very knowledgeable and made our experience easy as well as had a great appearance and demeanor. I will never go to another Verizon store other than this one.”
“Stopped in with my client who is handicapped and has a speech impediment. She wanted to buy a new phone. We were helped by Ricardo. He was very patient and helpful. Thank you Ricardo for making her experience quick and painless.”
“I left boost mobile to bundle through another carrier, but had no complaints about Boost. I needed quite a bit of help getting the transfer # pin, and their customer service was excellent (and that was for someone leaving them!!!). I wouldn't hesitate to go back to Boost (or recommend them) because of that experience.”
“I had a great experience with Leslie. She was extremely knowledgeable about the products and didn't pressure me to buy anything I didn't need. She made an annoying situation a great one. I'll refer people to her personally.”
“We arrived around 5:30pm and they had a short waiting list, and the staff acknowledged us and the wait as soon as we walked in. Kaylea was extremely helpful, professional, and knowledgeable! She ensured all of our questions were answered and that we felt good with the answers before moving on. My husband's name on our account still had his birth name (deadname) and she instantly made us feel at ease. She immediately changed his name on our account and never called him by the wrong name at any point in our interaction. She then helped us get exactly what we wanted and made sure we were aware of every promotion we had available on our account. At one point, she even called another employee to help answer my questions about the Verizon internet package. Mauricio was extremely knowledgeable and considerate! He answered every single question I had about the internet and didn't make me feel like I was bothering him. He wasn't condescending and ensured I felt comfortable and empowered to make the best decision for my remote work. Kaylea made sure our new phones were completely setup before we left (around 8:30pm, an hour and a half after closing) and let us know how we can contact her and her teammates with any questions or concerns. The customer service was a 10! I wish the store had a few more displays of devices available for purchase, along with a more robust inventory of accessories for said devices. They had plenty of stock of phone, tablets, and watches we were interested in, but not much in the way of displays or purchasable accessories. Overall, I'm giving this store a 5 star review due to the customer service being above and beyond what I typically see from non-corporate owned stores.”
“Karla on 120th & Washington in Thornton, CO was ABSOLUTELY THE BRST SERVICE I’ve ever had at AT&T! She was fantastic and helped us out! Gayle & John on the phone at customer service. But this review is really for Karla! I can’t say enough awesome things about her! Will hunt her down next time I need any help with AT&T”
“Huge shoutout to Flor! She’s an outstanding multitasker, incredibly helpful, and so pleasant to work with. She made the whole process easy and enjoyable. Highly recommend working with her”
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“I’ve been to this store about 3 times and each time was always pleasant. Chris does a good job and is easy to talk to. And Simon who visits the store to help out during the week was absolutely amazing. Will be back for the iPhone16.”