Russell Cellular, a local Verizon Authorized Retailer located at 1716 W. US Hwy 50 in Pueblo, CO, is highly praised for its helpful and knowledgeable staff. Customers appreciate the courteous service and patience shown by team members like Lisa, Aaron, and Elianna, who make navigating phone and account issues much easier, especially for those who are not tech-savvy. Several reviews mention that Aaron provides swift assistance, answers questions thoroughly, and goes above and beyond to resolve problems, including fixing issues caused by corporate stores. Customers note that the store is a much better experience compared to corporate Verizon locations, with shorter wait times and more personalized help. Overall, the staff's reliability and friendly attitude have helped many customers feel confident and satisfied with their Verizon services and devices.
Vince is a very kind and considerate sales rep. He was extremely helpful, he help me with new plans and took the time to be understanding. Will make this my main store!
November 2024
This store, and Lisa who works there, is the absolute BEST. They are courteous, knowledgeable, reliable. For someone like me who’s not smart with the working of my phone, they are heaven on earth.
August 2024
The employee Aaron was extremely helpful and swift, answered every question I ever had as well as providing an enjoyable and engaging chat
