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“A HUGE shoutout for Cody! Talk about exceptional service, guidance and expertise in all things e-bike. And a wonderful human being!
Our bikes were ready on time, labeled. He adjusted the seats, helmets, gave us precise directions to bike safely to Aspen and back.
We had a 4 hour rental but our daughter got injured 10 mins into the ride and we had to return her bike. He not only felt deeply sorry for this, but instantly did her refund, without us asking.
People like him, make this world a better place.
The rental place is clean, the bikes were very new and still held half the charge after the 4 hour ride. Best ebikes we have experienced.”
“Best pro tune and suspension setup I’ve ever had. The boys over there know exactly what they’re doing and my almost 4 year old bike is running better than new! They are upfront with pricing so no surprises upon pickup. Cute shop dog doesn’t hurt either!! Thanks fellas!!!”
“Tim is the best. He did an amazing job fixing up my bike that had not been maintained, did it with speed and skill and at a super-reasonable price. I can't say enough good about Hub of Aspen”
“Really great shop and super chill staff. PJ's advice and help adjusting an s-works ebike that we borrowed for our visit was super. We basically showed up unannounced and he took 30 mins to make sure the bike was going to work for my wife, all the while dealing with other customers, talking about Specialized as a manufacturer, and life in Aspen generally. A lot of fun and insight.
I stopped in three more times after that, for minor adjustments, advice on ride destinations, and to see Rio, the Great Dane. Who is so sweet.
Stopped in another shop while out on a ride. Staff were too busy to help. Underlined the quality of the experience at Ute City”
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“Jake was very helpful and assisted us with all of our needs and more! He exemplifies quality customer service and managerial skills! Pleasant experience, however the lady that cashed us out did not activate our tubing and coaster cards and it created somewhat of a frustration the following day when we tried to access the mountain.”