Mobile Phone Accessories in Wheat Ridge, CO

“The service was good but, they still try to make you buy insurance, and accessories, saying your phone purchase comes with those things, when it doesn't. All of the extras cost more.”

“We arrived around 5:30pm and they had a short waiting list, and the staff acknowledged us and the wait as soon as we walked in. Kaylea was extremely helpful, professional, and knowledgeable! She ensured all of our questions were answered and that we felt good with the answers before moving on. My husband's name on our account still had his birth name (deadname) and she instantly made us feel at ease. She immediately changed his name on our account and never called him by the wrong name at any point in our interaction. She then helped us get exactly what we wanted and made sure we were aware of every promotion we had available on our account. At one point, she even called another employee to help answer my questions about the Verizon internet package. Mauricio was extremely knowledgeable and considerate! He answered every single question I had about the internet and didn't make me feel like I was bothering him. He wasn't condescending and ensured I felt comfortable and empowered to make the best decision for my remote work. Kaylea made sure our new phones were completely setup before we left (around 8:30pm, an hour and a half after closing) and let us know how we can contact her and her teammates with any questions or concerns. The customer service was a 10! I wish the store had a few more displays of devices available for purchase, along with a more robust inventory of accessories for said devices. They had plenty of stock of phone, tablets, and watches we were interested in, but not much in the way of displays or purchasable accessories. Overall, I'm giving this store a 5 star review due to the customer service being above and beyond what I typically see from non-corporate owned stores.”

“Ive been a Boost customer for a few years and no one has ever spent the time to help or has been as knowledgeable as Ramon at your wheat ridge store. Thank you for having an exceptional employee Ramon deserves an award or a raise. Hes awesome Thanks Ramon. GOOD JOB!!!!”

“Navigating the complexities of transferring billing responsibilities for a business line seemed nearly impossible until we met Jessica at the AT&T store in Arvada. After frustrating experiences at other locations and with various support lines, Jessica was a breath of fresh air. She took control of our situation with the expertise and dedication we desperately needed.

Jessica not only resolved our issues as quickly as the system can work, within about day, but also kept us informed every step of the way with updates via her work phone. Her proactive approach saved us time and further hassle, ensuring we had our FirstNet SIM ready as soon as our new number was activated. We didn’t need to wait around in the store or re-explain our situation – she had everything under control.

What truly set Jessica apart was her exceptional ability to manage her responsibilities and her team. Despite juggling multiple tasks, from addressing our needs to resolving an employee's inquiry and greeting new customers, she maintained a smooth and efficient workflow. Her care, compassion, and capability in handling both customer and subordinate interactions are exemplary.

Jessica’s professionalism, courtesy, deep knowledge, and multitasking prowess make her an indispensable leader at AT&T. She embodies the high standards of customer service that should be present in all stores. It’s evident that Jessica would be a tremendous asset in training and leading teams across other locations, including the one at 7201 Sheridan Boulevard #500, Westminster. Thank you, Jessica, for your outstanding service and leadership. You truly represent the best of AT&T!”