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“The Verizon employee Johnnie Teague was unbelievably helpful, very curtious and a joy to be with, he did a great job helping me set everything up from the new phone to the netflix and HBO accounts all the way to my apple i.d.....Johnnie needs a rasie”
“Tech Team/Khary exceeded expectations for me.I brought a smashed non-working screen/digitizer( think that’s the term?) IPhone 14 to Khary at about 5:30 Monday 9/11. He ordered and received the part and had phone working by 1pm Tuesday 9/12.I’m tapping this review on that phone.”
“I cant say enough about the extraordinary service I received today at the Trumbull Verizon store on White Plains Road. Everyone was so friendly and accommodating. Josh went above and beyond to help me move my phone and apple watch over to Verizon. He also moved my existing account into a better package that will save me some money every month. I usually dread having to make changes to my cell phone. Josh made the whole process very easy.”
9AM - 7:30PM
206-A Whalley Ave, New Haven
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“I must say that Elm City Wireless is a life saver. My son was visiting and dropped his iPhone 11. I literally called at 6:45 pm they close at 7:30. I asked if it was to late for the repair the gentleman said you get here I fix it in 20 minutes. I arrived at 7:00 pm and true to his word by 7:20 pm I had my son’s iPhone in hand with a new screen. This is my go to cell store AWESOME CUSTOMER SERVICE ????Thank you”
“Had a great experience at this derby Verizon store. The store manager was very knowledgeable, personal and very professional. I will only do business with this store. I could not have asked for such great service that I received from this store.”
“I can’t say enough good things about the staff here, Joe the manager is absolute excellent, got me to switch from AT&T and the customer service he gave me was excellent, I recommend this store 100x over!”
“Tim was very kind, patient, and knowledgeable. He made the experience and transition to a new phone as smooth as can be. I am grateful and blessed to have had Tim as my sales representative.”
“Quite frankly, this may be one of the most valuable services around for persons dependent on their tech-mostly, everyone.At the gym, an errant workout machine accident changing a pin. The bar dropped suddenly and cracked the screen of my ancient iPhone 8. For reasons too ling to list, I needed to fix it rather than replace it with the most recent iteration.Sam took my call over the weekend (Saturday. He kindly explained my options-OEM or after market. The price was reasonable, and for 30$ more they put in a screen protector.I could not make it that day, and came in on Monday (the store was closed on Sunday). The doors open at 10 and I was there at 10:15-arrived to a line three people deep.He said he could fix my phone and even gave me a cheaper option of a used screen. I needed to think about some more options and decided to come back.Upon my return, Shevaughn kindly gave me just as friendly service as Sam. He also noted the screen protector option (but forgot to add it-could be because we were chatting). Pick up was less than two hours later, and it looked great. Nicely done.Here are the only things I might change about my experience:1. The screen border was changed from black to white without anyone telling me that this might happen. I don't really care, to be honest, but someone who really cared about how it looked might. This should have been noted up front.2. The price seemed to go up by 10$ when I got back. Not sure why that would be. It might be my "old man" memory, but I swear it was ten bucks less.3. Opening at 10 feels like something that could change. All in all, a great experience. Professional, kind, and they saved the phone.Highly recommended.”
“Their staff are incredibly welcoming and knowledgeable, offering quick and clear explanations on the repair process and costs. My phone was fixed faster than expected, using high-quality parts that made it feel brand new. What impressed me most was their follow-up call to check on the repair’s success, showcasing their exceptional customer service. Highly recommend for anyone needing fast, reliable phone repair!”
“Ask for Giovanni Mendez. He is very helpful and knows what he’s doing. It’s hard to have a good phone store experience these days but Giovanni will provide it.”
“Vinny helped me out right away, my appt was for 11 but he greeted me as soon as I walked in and took me early. We upgraded my phone and even discussed tv and WiFi options which I'm very interested in and can't wait until it's available in my area. Vinny was very personable and we talked about where I worked to our families. Thank you Vinny for helping me upgrade to something in my budget and giving me more options to save on WiFi and tv! Top 10 service”
“I had the Best Customer Experience with Ronnie in this store , He’s very Professional, Knowledgeable and always takes his time and never rushes me , I like that ♥️, He always solves my situations now matter how Big or small with his Amazing Customer Service , He definitely goes over and beyond and is a Great asset to the AT&T Company ?Ty Ronnie …. Rebecca Burns”
“Visited a Derby Ct store 7/5/2023@11:15 am. The representative was so tentative, knowledgeable professional and patient. I had an excellent customer service experience. She did d resolved my issues.”
“Julie Mappa was awesome she went above and beyond for me and I've recommend her to anyone looking to switch to AT&T and I work in a large industry with so many people”
“Jacob (Jake) is great asset to your company. He has a grasp on everything AT&T has to offer. He helped me last month with purchasing 3 phones and even helped me find the phone he didn't have instock. Jake is really good at what he does and very efficient. Again the other day Jake was quickly able to get me through the process for turning in the old phones. I travel to Jakes store rather than going the one in my own town. Thanks Jake”
“Excellent customer service by Thomas Cervi and Denzel McGraw. They help me with an account issue in a manner that can only be described as outstanding. Excellent communication and follow through. Appreciate your help and I definitely recommend you both for anyone looking to address their cell phone needs.”
“Someone recommended that I go see Tyler at the AT&T store in the Southbury plaza. It was a great experience. The transition from Verizon was very simple and Tyler was very helpful and knowledgeable.”
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“Awesome place, great service I must say young girl there is so hardworking and so nice, help you without an attitude too much better than other metro in main street, very well mannered and when it comes to helping there customers definitely make your way there I promise you won't regret it. 😊 walk out happy 10 star”