CVS Health is a leading healthcare provider offering a range of services, including coronavirus (COVID-19) testing. The company's testing options include lab testing and rapid testing, catering to eligible individuals in select states. However, high demand may cause delays in lab test results. Customers generally praise the staff at CVS for their friendliness and willingness to address any issues that may arise. The staff is described as making efforts to correct any errors, such as addressing problems with prescription information, and being accommodating in resolving such matters. In one instance, a customer was particularly grateful for the assistance provided by a staff member who went out of her way to fix an issue with the customer's profile and provide a coupon code when the customer's insurance did not cover the purchase. However, the company's gift card sales process has faced some challenges. A customer encountered difficulties when attempting to purchase a Steam gift card, as the store had reached its daily limit on such sales, despite the customer only wanting to buy one card. This led to a refund being processed, though the customer noted the refund was still pending. Overall, CVS Health appears to provide a mixed customer experience, with positive feedback on the staff's helpfulness balanced by some operational challenges, particularly around gift card sales.
I feel a discount should be applied to my order if I have to ring myself out. Big corps make record profit due to not having staff. Not fair to consumers
May 2026
As far as CVS goes, this one is OK. I prefer the pharmacy here over Walgreens down the road, but I prefer shopping at Walgreens when needed. The drive through pharmacy line is almost always busy when I go.
April 2026
The current staff is the best its ever been. Give the nice lady at night a raise. They work hard and always get back to you
