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“Brandon was so helpful and patient with us when switched service providers. We encountered difficulty with our online order but Brandon was able to troubleshoot and get it figured out for us.”
“Absolutely enjoyed working with Kennedy, I came in with a broken phone, she built up a good affordable plan and got everything done in less than 30 minutes. Can’t ask for better service than that”
“I went into the Verizon on Wolcott St to get my phone upgraded. I was greeted by Kathy, the owner, she was very busy but made sure to greet and give attention to all the customers waiting. She went from person to person and tried to help everyone while customer's phones were updating or being transferred. She was so friendly and personable and I enjoyed chatting with her. There were two other employees working with other customers as well. From my observation, they were knowledgeable, patient, & friendly. Etan helped me and he made the transfer of my II Pro Max to 17 Pro Max so easy. He was friendly and made general conversation along with Kathy, that it made it feel more like a visit than a business transaction.
This is the kind of customer service that seems to be fleeting these days, but thankfully, it still exists at this Verizon store.
If you are in need of an upgrade or just want get started, go see Kathy and her staff. They are so knowledgeable of the product they are selling and they seem to genuinely care about the time that they spend with you. As busy as they were at no time did I feel rushed or dismissed.
Thank you Kathy & staff for a great experience!!!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Hector helped me purchase a new iPad Pro for my business im so happy with my purchase. He was very informative and answered all my questions. He made the process smooth and easy !”
“Nancy is a sweet heart. Very knowledgeable a real phone expert. She'll go above and beyond to help the customer. Very happy. Highly recommended. Metro by T-Mobile at the mall. 100 stars for Nancy”
“"The entire experience, from selecting my new number to activation, was hassle-free, and I appreciate AT&T’s excellent customer service and reliable network coverage”
“If I remember right, everybody was awesome treated me like a queen. I felt very comfortable asking a few questions and that’s about all I could say keep up the good work.”
“If your upgrading or adding a line I recommend you ask for Destinee! She made the upgrading process of my kids 2 phones smooth,easy and quick. Hands down my best experience dealing with a phone company! Thanks Destinee for your patience! I know who and where i will be using for any of my phone needs!”
“I had a scary issue with deleting a game which had pop-ups of ads and a warning about viruses. I was in panic mode. I visited the AT&T store on Broad St Meriden and Leonard fixed everything in about 5 minutes. I can't say how relieved I am with how professionally he dealt with this issue. Love this store!”
“All sales representatives were extremely patient, knowledgeable and helpful. I worked with James and Josh.
I would recommend the Verizon North Haven, Washington Ave.”
9AM - 7PM
785 Queen St, Southington
Mobile Phones
“We came to this Verizon and John was amazing all around. From greeting when you walk in to going above and beyond through the whole process. I would recommend this location every time. The store across the street didn’t feel like working I guess so they sent me to John and I’m so glad they did. A++++”
“Easy to deal with, fair prices, and very polite / professional. I used to work in all aspects of cell phones myself, and these people are great. Highly recommended.
I’m going to bring another phone there to sell tomorrow”
“I just want to say Ashley is the most amazing and helpful person I’ve ever came across dealing with a cellphone services and her perfectionism and dealing with conflict is paramount I will only ever being returning to her anytime I have anything to deal with”
“They are very nice and generous! I was having issues with my previous carrier and they helped me and treated me with so much respect ! This is the best metro pcs location in Waterbury to go to! The staff is amazing and very respectful!”
“My wife's car alarm was going off intermittently. We brought the car to Mobile Electronics. They troubleshoot the car alarm issue very quickly and did repairs at a reasonable price. Recommend.”
“Jose and Stacy were great professional and patient with me and got results
I’m not tech savvy at all and couldn’t get back on line they walked me thru the process and showed me how to get the apps I needed to communicate with my family thank you to Jose and Stacy much appreciated”
“I purchased a fire stick that did not work in my television took it back and the gentleman in the store started yelling at me raising his voice I had to tell him several times to stop yelling. Telling me he couldn’t take the product back nor could he refund my money all refunds are final and there was no sense of compromise. All of the stuff the in the store is all refurbished you’re gonna get a piece of garbage and we are you to realize that would you try to take it back he is going to try to make you look like you are insufficient it an incompetent of learning how technology works. Don’t shop here”
“Looking to fix my cell phone crack screen and must say this guys actually walk the Xtra mile to fix my brocken screen,good job guys..and thank you very much for taking the time..to help me..definitely recommend there service..”
10AM - 8PM
89 W Main St, Meriden
Mobile Phones
“Best service received!
I went there because my phone display broke when I am shoveling ice and reached out to them as soon as possible.
I forgot my password and email password and that lady over there with all the knowledge helped me get all the stuff and I'm more than happy that she went far and beyond to help me.
Would always recommend to anyone with any services they provide. Have to say that lady knows her stuff.very friendly atmosphere there.”
“If you are looking for retro games and other old school electronics, this is a great place. Any place on the internet. The staff is helpful and very friendly. And there is a 30-day store credit return policy. Would definitely recommend”
“The associates at wireless choice are examperlary their technical expertise is unsurpassed and unmatched they are valuable assets to this company kudos wireless choice!”
“Earlier tonight, we visited this Metro PCS location. We were waited on by the delightful Julie. What a terrific employee!!! She engaged my very shy son so sweetly and she helped us with EVERYTHING. After having first visited the location at the mall where they told us the charge to update our existing lines to new phones was over $100 per line, Julie explained that this location charges $30 per line. And she helped us pick out the perfect phone for each of us. I've been a Metro PCS customer for around 8 years now and I love the service and the price. I will always go back to Julie for anything else we need. Thank you, Julie!!!”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
10AM - 8PM
405 Queen St, Southington
Mobile Phones
“I was welcomed immediately, and all my questions were answered politely and professionally. Michael even set my new iPad up for me and explained what the next step would be when I got home. I am very happy”
10AM - 8PM
365 Queen St, Southington
Mobile Phones
“Joe was amazing. He looked for the best deals for me and my daughter to get the iPads. He was very knowledgeable and sufficient with or order . Very please with his service. And coming from over 30 years in customer service this is rare now a days. Keep up the great work Joe!!!!”
“I had an amazing experience at Total Wireless by Verizon in Waterbury! The girl at the front desk is super friendly, patient and knowledgeable. They helped me find the perfect phone and plan for my needs. You can tell they really care about their customers!
Side note: store is super clean, and organized! Even though they are fairly new, I am so thankful to have a physical local location for them!”
“Brandy does an amazing job! She has elevated the level of customer service at this location tremendously. Brandy is dedicated, extremely responsive and helpful, and very knowledgeable. Her level of service is exceptional. And, she has an excellent team in place as well. Every employee at this location strives to assist customers and problem solve in a professional manner with a friendly attitude. Don’t let this team go!”
“I love the way that sales representative treat customers. It was a really good experience. They took a great care of me as a customer. I will definitely recommend this place. Cristina helped me a lot.”
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“Mark was great. Friendly knowledgeable. Took his time ..looked up deals for me and I got a new phone because of his diligence in taking his time to help. I am a fan!!”