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“Yesterday I discovered the back of my phone was starting to bulge. I went straight to AT&T in Cromwell..I couldn't be more thankful for the guy that was working there at the time. His name is King he helped me as if he had known me forever.. I admittedly know nothing about technology and he could have taken advantage of that but he worked with me to get the best deal for me. I look forward to seeing him again if there's something I don't understand about my new phone. Thank you King and the Samsung man that just happened to be there while I was there. I really appreciate both of you helping me. King I know you haven't been at this job too long ,only one month but your kindness, knowledge and willingness to teach and explain to someone like me made my day. I wish you all the best in whatever you do. Thank you King.”
“I was reminded that my replacement glass protector would only be 12 dollars. Then, I was directed to some new phone cases and he recommended one that would be in your warranty program. He demonstrated the kickstand on the phone cases very helpful but not pushy. I’ll be back!”
9:30AM - 6:30PM
578 Main St, Middletown
Mobile Phones
“Display on my MacBook Pro broke on Monday. Brought it in to the shop around 5p. They fixed it and had it back to me by 2pm the next day. Great service and reasonable prices. Can’t recommend them enough.”
“I came because I need help with my bill and Abigail really took her time to explain my bills and apply a discount thank you so much cause I would of left this compnay”
10AM - 7PM
2450 Main St, Glastonbury
Mobile Phones
“Outstanding Service from Luis Colon and Karl at Verizon Glastonbury!
My husband and I had an absolutely phenomenal experience at the Verizon store located at 2450 Main Street in Glastonbury, CT yesterday. We arrived around 6:30 PM, just 30 minutes before closing, needing to upgrade our phones. Despite the late hour, Luis and Karl provided the best customer service we have ever received at a Verizon store, truly tag-teaming to ensure all our needs were met.
They efficiently worked on transferring our lines, all while engaging us in pleasant conversation that made the time fly by. What truly set them apart was their dedication to ensuring our account was perfectly set up. They took the time to review everything thoroughly and even advocated on our behalf, resulting in a decrease in our monthly payment!
We are so grateful for their expertise, kindness, and willingness to go the extra mile. We will definitely be making this our go-to Verizon location from now on. Thank you again, Luis and Karl, for such a positive and seamless experience!”
“Joe was awesome! Professional, knowledgeable, and very personable. Made sure we got the best deal that was available. Helped with other issues while we were doing our data transfer. Will definitely return here for all my Verizon needs.”
“I went in the store to switch from T-Mobile to AT&T and got matched with Dave. He attended to us immediately upon entering and he was very friendly, patient and helpful. He treated us like our business was appreciated and made the transition easy. I felt comfortable joining the AT&T family. Usually you have to ask companies to apply an employee discount but he asked ME about it first and applied it to my account. I was very very happy about that.”
“Absolutely thrilled with my experience! The staff was super friendly and went above and beyond to help me with my new phone. I walked out feeling like a valued customer and couldn't be happier with my service!”
9AM - 6:30PM
957 Silas Deane Hwy, Wethersfield
Mobile Phones
“I had a few months ago cracked the back glass on my iPhone 12 for the third time in 3 years. I brought it to this place and the gentleman behind the counter was very helpful and very knowledgeable. Looked at it, gave me a fair and reasonable price. Had him do the work and came back in an hour and he pointed out a couple things that the previous company had done wrong, fixed the issues and since then I have added a back glass protector to go with the front.
Fast forward to last week, my iPhone 12 battery was dying unexpectedly fast, brought it in, he looked at it, gave me a great price and it works flawlessly! Upon return to pick it up, he even showed me how bad the old battery was!
With phones being so expensive nowadays, this was the most logical and cost effective option. They did great work and I will recommend them to all of my friends for the knowledge and fair pricing! Thank you!”
“I always get the best service from Quimoni, I accidentally pressed 1 in the survey, I meant to push 5, I’m always very satisfied. Her professionalism, smile, and courtesy is want keeps me coming back to this location. Keep up the good service Quimoni, you ROCK!!!!
Happy Holidays
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“I originally came into the mall tonight to get quotes from other phone carriers to get a lower phone bill. I then decided to pop into T-mobile last minute to ask some questions regarding my account and to see what could be done. Will ended up being the one to help me and he was great from start to finish. He was kind, honest, and knowledgeable with the issues I presented to him regarding my account. Will even stood a little after his closing time to make sure neither of us left until the issues on my account were resolved, which I appreciated immensely because he didn’t have to do that. He cared and took the time out to explain everything and we ended up getting everything resolved, along with also changing my plan and lowering my plan to. Will is a great & very professional employee and I am so happy he was the one that was able to help me!!!”
10AM - 8PM
105 Main St, Middletown
Mobile Phones
“Manager Michael was great. He was the only one in the store but was able to successfully manage 3 customers with calm integrity and a kind disposition. I was in just before close the day after the 4th of July and was in a really desperate spot, my phone having been fried from water. He was a huge help and did everything to help me get a new phone and get it set up. He was great, the best!”
“I've been a T-Mobile costumer for 9 years. For the last few months it's been a nightmare to call costumer service until I went to this store. Matthew ( the representative) was awesome!!! He took the time to actually solve this issue that I've carried for 4 months unable to fix. He was knowledgeable, patient and great communicator. Great experience! If you are in the area or even a bit far it's worth the trip to this store. They have great costumer service spirit and can provide a very satisfactory experience!!! Shot out to Alfred also!.”
“So happy with these guys!! All my devices have been repaired beyond my expectations. They have reasonable prices and share alternative options to work with you. Highly, recommend!!”
“The guy working there was amazing! He quickly identified and fixed the virus on my phone with great knowledge and efficiency. Plus, he was very friendly and made the whole experience smooth and stress-free. Highly recommend his help!”
“My daughter and I were helped by Dre this week. He was outstanding! He was so helpful and knowledgeable. He knew the answer to every question I had. And he got my new phone all set up perfectly! Thank you! I’ll be back!”
“Came in to pick up my phone that I got from insurance and the young lady Isabela was super helpful and multitasking like crazy she was by herself and working on 3 different people at the same time while helping me and helping me transfer my information!! She was amazing”
“Went to have our phones switched from Verizon. The manager helped us and couldn't be more gracious, and helpful. It was a pleasure to see the courtesy he extended to incoming customers. T-mobile definitely #1 far exceeding Verizon. Thank you for your help, regards edith & richard”
“Savier was absolutely wonderful. Very knowledgeable, polite and professional. Help me transfer data from old damaged phone to new phone. Was most helpful and patient with me. Thank you so much for your help, Savier.”
“I had an amazing experience at the T-Mobile store! The service was outstanding from start to finish. Chantel and Trinity were incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions and made sure everything was set up perfectly before I left.
It’s rare to receive customer service this good these days, and they truly went above and beyond to help me. I really appreciated how friendly and professional they were throughout the entire process.
If you visit this location, I highly recommend asking for Trinity or Chantel — they made the experience easy and stress-free. Thank you again for the amazing service! 🙌”
“Every trip I’ve made to the store has been made better by the lovely employees, they’ve all been incredibly polite and helpful, wonderful sales people, and I will continue to choose this as my go to Verizon store in the future. I’d rather go to this location than any other in the state”
“KATIE C and the others have been very helpful to me. When it comes to buying a new phone or questions about your phone or making a payment they're very helpful especially the employee by the name of Katie C. She is smart and friendly and courteous”
“Thank you, Ash!!!! You, my friend -- are a Godsend!! Thank you so very much!! Amazing service!! I appreciate you!! You deserve more than 5/5 stars. You have my 100% recommendation!!! Thanks again!!
The 10 minute wait / $30 charge was greatly needed!!
My phone (and myself) can smile once again :)”
“After a week of no internet from another provider I contacted ATT about their 5G internet service. Cole at this store enlightened me on what was available to me. He was well informed about the product and I felt confident about going to the store to get more information and get the ball rolling. I saw Cole on Sunday. The store did not have the right modem but Cole’s manager checked nearby stores and found one. While I was willing to pick it up the manager said she would get it herself. An hour later we returned to the store and picked up the modem. An hour after that we were back up streaming and surfing the web. After the terrible service we had gotten from our 16 year provider our experience with Cole and his manager was refreshing. BTW we have been ATT wireless customer for over 20 years. They know how to retain. Thank you Cole! And please extend our appreciation to your manager as I did not get her name.”
“Spent 2 days getting my phone I paid for in full, went to the store to pick it up and verison had flagged it for fraud protection. Spent 3 hours on the phone resending the same confirmation info 4 separate times, and the person working with me was there the whol time until the store closed. I had to come back the next day and do the same thing again, 9am sharp jose went to bat for me with verisons fraud prevention, got the order to go through, helped me with my phone # transfer issue from my old servce and got me all set up and on the road. GIVE THESE PEOPLE RAISES AND BONUSES, THEY'VE EARNED IT!”
“I went into the store today and Joshua assisted me. Joshua exceeded my expectations. He went above and beyond to assist me. The customer service was absolutely incredible. I appreciate Josh for being patient and taking his time to assist me.”
10AM - 8PM
1022 New Britain Ave, West Hartford
Mobile Phones
“Great overall experience, the new store manager and rep are both fantastic. Store had great energy and they helped me switch from metro got me a free phone and saved me money on my monthly bill!!
Highly recommended especially over the other crickets in the areas this one stands out”
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“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”