These reviews highlight a positive experience at the Verizon store in Glastonbury, where customer service and knowledgeable staff stand out. Customers appreciate the helpfulness of employees like John and Karon, who quickly addressed issues with signal strength and replaced a malfunctioning Verizon extender, resulting in improved service. The staff’s genuine care and multitasking ability make visitors feel valued and well-supported. The store's manager, Angel, received praise for his friendly and immediate assistance with activating a new eSIM, exceeding expectations compared to other locations. Additionally, Ilya was recognized for his expertise and willingness to go above and beyond, especially for customers who are not tech-savvy, aiding with phone upgrades and explanations. Overall, the staff is described as courteous, knowledgeable, and committed to customer satisfaction. The store also offers convenient online options for scheduling appointments, placing orders, and choosing various pickup or delivery methods, including free shipping and same-day options where available. Whether visiting in person or online, customers feel confident that their mobile, 5G home internet, or business needs will be met with professional care and support at this Verizon location.
