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“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”
“I went to the Plainville Verizon store with my wife and granddaughter to ask about lowering my phone bill. Not only did we get a more affordable bill we also added a third line for our granddaughter and great promotional free phone. Come see Ethan also the District Manager is phenomenal and very hands on.”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“I want to give a shout out to the Canton CT store - mainly Gabe and Thalia ~ both were AMAZING to work with! Very kind, knowledgeable, professional and overall incredible to work with.”
“Outstanding service from Mingo and Chase! They stayed late to ensure my carrier switch was successful and handled everything professionally and efficiently. Really appreciated them going the extra mile to help me - even staying 30 minutes past closing. This level of customer service is exactly why I chose T-Mobile and left my old provider. Highly recommend this location! Thank you!”
“My experience here was very smooth and the owner was very professional also off street parking is always a plus! Purchased 2 phones for my kids he made the transaction very smooth appreciate your service Thank You!!!”
“Joe was amazing. He looked for the best deals for me and my daughter to get the iPads. He was very knowledgeable and sufficient with or order . Very please with his service. And coming from over 30 years in customer service this is rare now a days. Keep up the great work Joe!!!!”
“After a other store gave me wrong information I came here and Iris was amazing was very nice and respectful explained everything to me and made me feel comfortable the manager cj was there reassuring all my questions .. got the phone I wanted definitely happy …definitely would be coming back to this store for now on”
“Austin...at the Bristol ct location store on Farmington Ave. WAS EXCELLANT...He fixed a problem i had in under 5 minutes..pop up..bad messages, the works
.GIVE THIS GUY A RAISE”
“After spending several days, sometimes 6hrs in one sitting, with online support and traveling to Plainville CT office(which was terrible), we came here. How vastly different the service was here! We were greeted right away by Oswald who immediately worked hard to fix all the problems that online employees created(Both our lines were ported to the same phone and after 6hrs, they couldnt fix it online). While waiting in store for him to do that, I witnessed the other employees working to help one another as well as the other customers coming in. They were kind, knowledgeable and prompt to help people. One even thanked a customer, who was a police officer, for his service♡ Like any place, there are waves of people that walk in at any given time and you can only do the best you can but at least in this store, everyones working and treating people with respect and thats a HUGE difference from the other store Ive been in. I really feel there is nothing like human interaction when rectifying a problem. Thats something AI and outsourcing can NEVER DO and it where companies are failing miserably. If thats the future, than the future isnt good.
Sidebar: I read a derogatory review below regarding an older gentleman. I will say that while I was there, an older gentleman walked into the store, past everyone else waiting and disturbed the guy working with us. He rudely expected the employee helping us to drop everything to process his check payment. He refused to wait his turn and made rude comments about how they should hire more than 3 people so he could process his check payment. I cant help but wonder if this was the same man in the review below because its noted that the employee said he does this all the time. If it is, this mans entitlement is the problem, not the employees.”
“I just had the best costumer service I've ever been through, Ever since i went through the door Rifa attended me and put a lot of time and respect while helping me with an account issue i had. Answered any questions i had and through the entire thing she was very well spoken and straight to the point. HUGE thanks I'll be coming to this T-Mobile from now on.”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
Open 24 hours
142 Main St, Southington
Internet Service Providers
“Absolute amazing ladys in store and experience. Everything explained very clear. Happy with my purchase, look forward to recommending close family and friends!
Huge shoutout to the new manager Destiny so welcoming and warming. She handled a situation today very calmly and accordingly for the ignorant mom who refused to understand she wasn’t even listed as a person authorized to make a change to her friends account. Shame on her, she also made threats to the staff to report them because they couldn’t do anything without the account holder present in store with their id.
Definitely my go to location with a team who takes their time and genuinely cares for the elderly.”
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”
“Here's a draft for a positive review of a T-Mobile store:
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I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
“My daughter and I were shopping around to switch over our service. Ended up popping into this Verizon where we were immediately greeted by staff members. Abigail did it big with us. She made sure we were satisfied with not only her wonderful customer service but with our purchase as well. Finally new phones! LOL!!! There were a few customer that popped in while we were waiting for everything to situate itself and were also in and out with little wait time. Highly recommend for anyone to stop in and check it out! Thank you Abigail! We appreciate you! (Fenn Rd Location, Newington)”
“Dani the assistant store manager is beyond professional, knowledgeable and very thorough in getting my needs taken care of quickly and efficiently.
When you go there it is worth the wait to have her customer service”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“The staff here is amazing! Huge shout out to Chris R for being the best and so patient / helpful. I got everything I was looking for and more. Recommend this location 100%.”
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“Thanks to Rick we were able to get our iPhone reconnected. He helped us with apple customer service when they weren’t willing to help and talked to them directly himself. Ask for Rick if you need to go to this store!”