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“Big shoutout to Rubin and his team! They were so helpful this morning for resolving the issue we’ve been having with customer service for the past month. They were very efficient and prompt with understanding the issue and resolving the problem the best way they can. We unfortunately could not get this resolved at another T Mobil location we originally visited closer to our home, but due to frustration and not being understood I’m so happy our family was able to come to this location to get the issue resolved very seamlessly.”
“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”
“I went to the Plainville Verizon store with my wife and granddaughter to ask about lowering my phone bill. Not only did we get a more affordable bill we also added a third line for our granddaughter and great promotional free phone. Come see Ethan also the District Manager is phenomenal and very hands on.”
“I had service today on our Samsung S90D and I must say that this was the best repair we have ever received. The technician was professional and though and cleaned up after himself. I am a very happy customer and would absolutely use them again.”
“Thomas was great! Helped me upgrade seamlessly while helping other customer at the same time. Rini and the female manager were also very helpful the second time I went in.”
“Absolutely fantastic service! The staff here went above and beyond to help me find the perfect plan for my needs. I'm so impressed with their knowledge and friendliness—definitely my go-to place for all things mobile!”
“I had an amazing experience at the T-Mobile store! The service was outstanding from start to finish. Chantel and Trinity were incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions and made sure everything was set up perfectly before I left.
It’s rare to receive customer service this good these days, and they truly went above and beyond to help me. I really appreciated how friendly and professional they were throughout the entire process.
If you visit this location, I highly recommend asking for Trinity or Chantel — they made the experience easy and stress-free. Thank you again for the amazing service! 🙌”
“Iris was very helpful, went in trying to get two new phones for my kids and got exactly what I wanted … she explained everything very clear made me feel comfortable , was funny , sweet highly recommend working with her”
“Spent 2 days getting my phone I paid for in full, went to the store to pick it up and verison had flagged it for fraud protection. Spent 3 hours on the phone resending the same confirmation info 4 separate times, and the person working with me was there the whol time until the store closed. I had to come back the next day and do the same thing again, 9am sharp jose went to bat for me with verisons fraud prevention, got the order to go through, helped me with my phone # transfer issue from my old servce and got me all set up and on the road. GIVE THESE PEOPLE RAISES AND BONUSES, THEY'VE EARNED IT!”
“Pedro and the other representatives at the Hartford store gave me amazing customer service when I was in the store today with questions about my phone and bill. I appreciate t mobile”
8:30AM - 5PM
8 N Main St, West Hartford
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“Every trip I’ve made to the store has been made better by the lovely employees, they’ve all been incredibly polite and helpful, wonderful sales people, and I will continue to choose this as my go to Verizon store in the future. I’d rather go to this location than any other in the state”
“Thanks to Rick we were able to get our iPhone reconnected. He helped us with apple customer service when they weren’t willing to help and talked to them directly himself. Ask for Rick if you need to go to this store!”
“I just had the best costumer service I've ever been through, Ever since i went through the door Rifa attended me and put a lot of time and respect while helping me with an account issue i had. Answered any questions i had and through the entire thing she was very well spoken and straight to the point. HUGE thanks I'll be coming to this T-Mobile from now on.”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Absolute amazing ladys in store and experience. Everything explained very clear. Happy with my purchase, look forward to recommending close family and friends!
Huge shoutout to the new manager Destiny so welcoming and warming. She handled a situation today very calmly and accordingly for the ignorant mom who refused to understand she wasn’t even listed as a person authorized to make a change to her friends account. Shame on her, she also made threats to the staff to report them because they couldn’t do anything without the account holder present in store with their id.
Definitely my go to location with a team who takes their time and genuinely cares for the elderly.”
Open 24 hours
142 Main St, Southington
Internet Service Providers
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“My daughter and I were shopping around to switch over our service. Ended up popping into this Verizon where we were immediately greeted by staff members. Abigail did it big with us. She made sure we were satisfied with not only her wonderful customer service but with our purchase as well. Finally new phones! LOL!!! There were a few customer that popped in while we were waiting for everything to situate itself and were also in and out with little wait time. Highly recommend for anyone to stop in and check it out! Thank you Abigail! We appreciate you! (Fenn Rd Location, Newington)”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“Dani the assistant store manager is beyond professional, knowledgeable and very thorough in getting my needs taken care of quickly and efficiently.
When you go there it is worth the wait to have her customer service”
“My experience was ok. I was greeted when I walked in. After explaining why I was there, I felt to associates attention was not focused on me. Upon near completion of the transaction, he walked away to greet a couple that entered. Finally after 5 minutes of waiting, he must of realized and came back to finish the transaction”
“After seeing all of the negative reviews about how horrible Cox customer service is on this website (and believe me I was part of that Cox-hating group for years (see my recent review of my Enfield CT experience!) this is going to seem like a hot take. But I gotta give Cox's Meriden store and especially Cox representative Manny 5 stars for helping me recently. After spending nearly 6 grueling hours over the course of a week trying to cancel a $188 monthly Cox internet charge I received after cancelling my subscription and returning my router when I moved - I was ready to give up and just wait to do battle with a collection agency. Cox online support just kept giving me the same answer - just verify my ID through the text sent to my mobile phone (even though I repeatedly told them I no longer had that phone or Cox number!) In desperation, I went to the Meriden store hoping they could verify my ID in person and cancel the bill. Enter Manny - who CALMLY, PROFESSIONALLY, COMPETENTLY - sorted out the online customer service mess, cleared out my account appropriately, and cancelled the errant bill within 15 minutes. Manny's professionalism and knowledge restored my faith that there are actually good customer service people out there and I gladly paid a $50 balance that we discovered was indeed due do to a partial month use of my Cox service prior to my move. Please Cox - clone as many Mannys as you can. Or at the very least promote that guy. He's that good!”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
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“The guy working there was amazing! He quickly identified and fixed the virus on my phone with great knowledge and efficiency. Plus, he was very friendly and made the whole experience smooth and stress-free. Highly recommend his help!”