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“Big shoutout to Rubin and his team! They were so helpful this morning for resolving the issue we’ve been having with customer service for the past month. They were very efficient and prompt with understanding the issue and resolving the problem the best way they can. We unfortunately could not get this resolved at another T Mobil location we originally visited closer to our home, but due to frustration and not being understood I’m so happy our family was able to come to this location to get the issue resolved very seamlessly.”
“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”
“I went to the Plainville Verizon store with my wife and granddaughter to ask about lowering my phone bill. Not only did we get a more affordable bill we also added a third line for our granddaughter and great promotional free phone. Come see Ethan also the District Manager is phenomenal and very hands on.”
“I had service today on our Samsung S90D and I must say that this was the best repair we have ever received. The technician was professional and though and cleaned up after himself. I am a very happy customer and would absolutely use them again.”
“Absolutely fantastic service! The staff here went above and beyond to help me find the perfect plan for my needs. I'm so impressed with their knowledge and friendliness—definitely my go-to place for all things mobile!”
“Joe was amazing. He looked for the best deals for me and my daughter to get the iPads. He was very knowledgeable and sufficient with or order . Very please with his service. And coming from over 30 years in customer service this is rare now a days. Keep up the great work Joe!!!!”
“Noah and Osiah gave me the best service ever. Very professional, knowledgeable, polite, cheerful, and best of all, efficient. They know what they're doing which gives them time to be really good with people. Switching my service from Verizon to T•Mobile was real easy on their end of it. Thanks guys!”
“Tae was extremely helpful and explained the process from start to finish. Not only did she fix my issue but she also reviewed my bill and helped me consolidate some of my streaming services. Great job Tae and team!”
“After a other store gave me wrong information I came here and Iris was amazing was very nice and respectful explained everything to me and made me feel comfortable the manager cj was there reassuring all my questions .. got the phone I wanted definitely happy …definitely would be coming back to this store for now on”
“Every trip I’ve made to the store has been made better by the lovely employees, they’ve all been incredibly polite and helpful, wonderful sales people, and I will continue to choose this as my go to Verizon store in the future. I’d rather go to this location than any other in the state”
“Thanks to Rick we were able to get our iPhone reconnected. He helped us with apple customer service when they weren’t willing to help and talked to them directly himself. Ask for Rick if you need to go to this store!”
“I just had the best costumer service I've ever been through, Ever since i went through the door Rifa attended me and put a lot of time and respect while helping me with an account issue i had. Answered any questions i had and through the entire thing she was very well spoken and straight to the point. HUGE thanks I'll be coming to this T-Mobile from now on.”
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“Absolute amazing ladys in store and experience. Everything explained very clear. Happy with my purchase, look forward to recommending close family and friends!
Huge shoutout to the new manager Destiny so welcoming and warming. She handled a situation today very calmly and accordingly for the ignorant mom who refused to understand she wasn’t even listed as a person authorized to make a change to her friends account. Shame on her, she also made threats to the staff to report them because they couldn’t do anything without the account holder present in store with their id.
Definitely my go to location with a team who takes their time and genuinely cares for the elderly.”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Here's a draft for a positive review of a T-Mobile store:
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I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
Open 24 hours
142 Main St, Southington
Internet Service Providers
“My daughter and I were shopping around to switch over our service. Ended up popping into this Verizon where we were immediately greeted by staff members. Abigail did it big with us. She made sure we were satisfied with not only her wonderful customer service but with our purchase as well. Finally new phones! LOL!!! There were a few customer that popped in while we were waiting for everything to situate itself and were also in and out with little wait time. Highly recommend for anyone to stop in and check it out! Thank you Abigail! We appreciate you! (Fenn Rd Location, Newington)”
“Dani the assistant store manager is beyond professional, knowledgeable and very thorough in getting my needs taken care of quickly and efficiently.
When you go there it is worth the wait to have her customer service”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“My experience was ok. I was greeted when I walked in. After explaining why I was there, I felt to associates attention was not focused on me. Upon near completion of the transaction, he walked away to greet a couple that entered. Finally after 5 minutes of waiting, he must of realized and came back to finish the transaction”
“Woke up this morning to a tv display that could not be changed, and then proceeded to try and fix things myself, which wasted 45 minutes, of course. Called Cox product support and got Eric on the line and 10-15 minutes later we were up and running normally. Eric was obviously well trained ( with a decade of working for Cox ) and expert in fixing things remotely. Great advertisement for Cox Communications and their Product Support team.
Thanks,
John Dixson”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
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“My experience here was very smooth and the owner was very professional also off street parking is always a plus! Purchased 2 phones for my kids he made the transaction very smooth appreciate your service Thank You!!!”