Apple Greenwich Avenue is a big store with a lot of products and displays for consumers to see and buy. The staff are wonderful, smiling, helpful, and very nice people. They are outstanding sales advisors who are super professional, kind, and clear, providing accurate answers beyond the regular sales pitch. Customers report wonderful and outstanding experiences, feeling assured that problems will be fixed. Repairs, such as for a broken cell phone, can be completed the same day, with items returned as good as new. The staff take their time to explain situations and improve product selections with key questions. Their professional and kind manner provides moments of peace for customers. While one issue required dealing with a phone carrier, the store remains a definitive shop for all Apple needs, with many customers planning to return.
I had a lovely experience, dropping my MacBook Air under Apple Care off for repair at the Greenwich Apple Store today. Very friendly helpful staff including the tech, genius consultant and I left the store confident that my laptop will be repaired and ready for pick up in a few days.
June 2026
Jen could use some customer service improvement, very nasty attitude
May 2026
Outstanding, very professional staff. They change the device under warranty without question asked, with a smile on their faces , thank you .
