Department Stores in Groton, CT

“I had ordered some ladies underwear online and it was shipped to Groton,where I found in the corner was an Amazon pickup location which the fellow working there was helpful ,I picked up my item with no issue, and I realized it wasn't exactly what I wanted,so I asked up at customer service ,if I could exchange it ,the lady said yes,and I went to look at the department, and a girl who was working there said she was new,but she'd try to help as best as she could and spent a considerable amount of time searching through items to find my exact size and style ,and literally went through hundreds of items, and I was very pleased she understood what I was looking for( I'm very particular, about the color ,style ,waistband, ect. So there was a lot of details to remember, but she showed great patience, and I really appreciate, it shows great customer service!).And the checkout went the extra mile also ,I had a coupon ,so after doing the return she gave me the coupon off the new ones I chose,then said if I signed up for a Kohls card I'd get another discount which I did,she made the process easy! I have rarely shopped at Kohls but I'm making it my new favorite store!”

“Spacious, nice & clean, great selection, freshly renovated store! The associates are friendly and very helpful❤
It's great to find hidden gems💎”

“I go with my mother going to the commissary. I help her shop. Carry her stuff. My father, who has since passed was retired coast guard after 26 years. My stepfather is retired navy after just about the same time. So I get to spend some quality time w mom shopping.”

“I love coming here but some of the employees out on the floor need to work on their customer service skills. I had to come in with my four kids. 2 of them unable to walk. Making sure your kids stay with you and make it into the store is a lot and I just wanted to get in and out. I didn't realize my oldest only had socks on. I appreciate having it mentioned that my child forgot her shoes but I don't appreciate being talked down to and get a whole condescending lecture being embarrassed because he was so loud and there were people everywhere. I clearly said I'm sorry I didn't realize until now. It could have been handled a lot better and The gentleman at the register was great and kindly reminded me, I told him why and he understood and I really appreciate it.”

“For the 8yrs me and my family lived in Groton,Connecticut, this mini mart & gas station has aka ways had wonderful customer service. They treat everyone with warm ness and respect.”

“Regular customer here,
- little dark
- not too many home audio items like av receivers, speakers, etc
- place could be bigger

+++ staff, staff, staff!! Nice and helpful people. But Harry is totally exeptional. If I have a bad day and hear him joking around with customers I forget about my problems immediately! Haven't ever seen anyone that's even close to his level of kindness, respect and comedian talent every day.”