“I’ve never ordered prints before but Rob made it so easy for me. He took his time to help me through the entire process and made sure I was completely satisfied before putting in the final order. My family was very happy with how the funeral program turned out for my Grandma’s services. Thank you Rob!”
“I cannot say enough good words about Estes and the Middletown team. Celeste and David went out of their way to help me with a delivery that was late due to the company of purchase not sending it on time (snow blower, right before an impending storm). Absolutely wonderful communication and wonderful people. The tracking website was accurate also. Thank you so much!!!”
“So Julie at Cromwell post office was rude and unhelpful- the manager at Cromwell agreed and got us into Middletown post office for our passport
We were met with 2 individuals Sue and Bree who were helpful, service friendly and knew who Julie was bc they had dealt with several others that had bad experiences at Cromwell
Therefore this is a shout out to those individuals- Julie and Bree- who went out of the way to help us- when the rest of the postal service let us down- and were kind humans
Middletown post office- Bree and Sue- thank you- to your manager that helped us and runs a kind service friendly office”
“I visit the Staples in Middletown, CT quite frequently, so much so that I have come to recognize many of the staff members. Overall, I am consistently greeted warmly, and the majority of the team provides excellent customer service.
Jamey in the print center is always exceptionally helpful and reliable. Jackie is also wonderful—she does everything she can to assist and is quick to seek out additional help when needed. The store manager, Mike, takes the time to help customers with even the smallest questions, which truly shows his commitment to customer care. Shawn in the tech department was especially helpful when assisting me with repairing my grandmother’s computer after it was infected with a virus.
The only negative experience I have had was with an employee named James, whom I do not see often. On that occasion, I asked for assistance and was told—quite abruptly—that he could not help me and was “TSA,” and I was told to go away.
Despite that isolated incident, I highly recommend this Staples location to friends, family, and business associates due to the consistently friendly and knowledgeable staff.”