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“This is my first time using this location UPS . Friendly , attentive and respectful . Clarified my questions and gave me the best options related to the package shipped . Sure would return for futures shipments .”
“Mailing return packages to Amazon, had the wrong location on one of them I don’t think it’s a hammock day. William was so kind to help me change the drop off location.
He was patient and efficient. So nice to have that kind of service”
“Great manager! Needed a charger in a pinch right before the store was closing and he was able to help me out even though they didn’t sell the charger there. Very classy!!”
“Excellent staff and everything I've shipped from here made it safely to its destination. They do a great job packing items for customers. Can be pricy since it's just a UPS franchise store and they're not actual UPS employees, so it feels like they're just making up the prices sometimes, but again... Packages get where they're going. That's more than I can say for FedEx and sometimes the post office.”
“Coordinating the shipment of family heirlooms from 2000 miles away can be daunting. The team at Pakmail made it easy and pretty danged painless. Despite shipping lots and lots (more than half a ton!) of stuff, much of which was very fragile, everything arrived safe and sound and intact. We couldn't be more pleased!”
“We purchased a printer here last week in February 2025. The associate, a female, who helped us was very knowledgeable about every printer and helped us decide which would be best for our needs. We purchased an HP Envy 7900e for printing documents and photos. The printer has been excellent! I would recommend this Staples if you're in the market for a printer.”
“What a blessing the manager was to me! On Christmas Eve I had missed the driver due to timing however, she was so nice that she called me the following afternoon to rearrange a meet up at DHL where I could retrieve my Christmas package. Again, thank you so much for being an answered prayer. Happy holidays.”
“I’ve never ordered prints before but Rob made it so easy for me. He took his time to help me through the entire process and made sure I was completely satisfied before putting in the final order. My family was very happy with how the funeral program turned out for my Grandma’s services. Thank you Rob!”
“I had to return an Amazon order and this one needed a label. The young man printed it and took care of it for me Alwsys efficient at this UPS. I prefer this to any other”
“I return every three years to get an updated family timeline banner reprinted and this year it was more than 10 feet long! The staff helped me get a new printout for my reunion, but this time I also requested aid in sending my file to another FedEx center so another relative could also print a copy. Gayle Ann went over and above to communicate with the NY office to assist in making a perfect duplicate. I had great help from two staff who got me started also. Thanks so much!!’”
10AM - 6PM
672 Queen St, Southington
Shipping Centers
“I needed HP ink for my ancient HP8600 printer. The On-Line internet prices were $58. The Staples Store $66. I told the cashier of the prices on the internet. He verified what I said and he MATCHED the price. Satisfied Customer”
“Amani to the rescue! Staples was busy, so I decided to call the local FedEx which is only a couple of miles from my house. I thought they only did shipping, but gambled and called. I need two copies of my resume rather quickly for an interview. Amani told me to come on in and she would have the printer ready. She guided me through the process. She reviewed the print job before I did and wasn’t satisfied, so she reprinted and the quality was spectacular. Additionally, FedEx doesn’t charge the extra fees that Staples does when you go to the counter for a print. Staples is such a racket. Now knowing that I have FedEx close to home and have treasures like Amani working there, all of my printing will be done with FedEx!”
“Hector was wonderful and really saved my day! Without his dedication to making sure my package went out safe and in a timely manner I would have had toCome All the way back out here so thank you so much!”
“(Translated by Google) Personalized attention, shipments with absolute responsibility, confidentiality and honesty. I was very satisfied(Original)Atención personalizada, envíos con absoluta responsabilidad, confidencialidad y honestidad. Quedé muy satisfecha”
“I had an exceptional experience at the fedex on 544 farmington avenue 2 times in a week with a representative named Zaelon. He was professional, knowledgeable, patient and kind, not only to me but I observed other customers receiving the same impeccable service. Zaelon is a breath of fresh air and an asset to the fedex corporation. I would highly recommend this fedex to handle all of your business needs!”
“Visited the post office around 4pm on a Wednesday. The gentlemen working recognized that we were not super familiar with postage and kindly taped our package (while noting that it did need to be taped), helped us figure out the zip code to an address we were given the incorrect zip code to, and gave us the address of the nearest UPS for a return we needed to make through them. We were very thankful for his patience and assistance.”
“All the services that FedEx, Newington, CT have at the ready for customers are my weakest personal skills. So, when I entered this business this morning, I needed help from someone special.
Kelly, the store manager, was the perfect person to assist me. She took such care of me as I needed to overnight a check to a person I knew in Texas.
Thank you, Kelly, for assisting me every step of the way!
If the services at FedEx are not your strength, please stop here and ask Kelly to help you! You will leave taking a deep breath and feel great about your experience!”
“Great and fast service at this USPS location. Both ladies who typically operate the counter are friendly and competent. Rarely more than one other person in line, and good stock of supplies. I ship here regularly.”
“This is my favorite UPS Store! Ms. Leclair is one of the best notaries I’ve had the pleasure of encountering! Customer service, professionalism and all. The staff here are always very accommodating ??”
“Stephanie has been very helpful every time I come to send my packages. She answers my questions patiently with a smile on her face. Seems to know other regulars and calls them by name to greet them. Great customer service!!”
“Just a quick shout out to these guys… I see a lot of negative complaints and some are from people who don’t understand the duties of a driver delivering items and some are with higher expectations…Honestly, I have no problems with Estes. They make sure they contact me for delivery date that is acceptable for everyone. I have an easy access warehouse dock. Accommodates large or small truck and that makes delivery easy as well. Friendly drivers, friendly sales and office staff, accurate delivery times. The driver even helped take off the load. Was not asked and was not expected but graciously volunteered to did that. Came with their pallet jack. Other companies don’t always have a pallet jack on the back of their truck.”
“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
“We kicked off a marketing campaign today for our family business. With only an old flyer to work off of, Raymond and the team in the print services department at Staples in Newington were 'clutch' in creating gorgeous poster boards and advertising materials for us. We appreciated Ray's knowledge, kind and attentive manner, and speedy turnaround. They will be our 'go-to' partners moving forward! Thank you, Ray and team!”
“This post office is small but fast and efficient and the person at the counter is always the same and provides great customer service. Definitely the best post office in the area.”
“I like this post office. It is much better than going to the New Britain post office (in my humble opinion). I am usually able to get in and out of here quickly.
The staff here is always helpful to me.
There are cheaper options for shipping larger items, but as far as the U.S. Postal Service goes, this place is top notch.”
“Decent if you're using the self-service kiosk. There are times when it may be acting up, no physical receipt, trouble with the label scanner, but you can always have the digital copy sent to your email. Great for busy ebay and Amazon sellers.”
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“5 stars for Johnathan at the customer service desk. Jonathan stands out he’s fast and efficient. Two other employees went to the back to “look” for my package came back saying no package. Jonathan said let me take a look two minutes later hands me my package. Thank you Jonathan!”