“Incredible guys. Nothing mechanical done, but they patched my tire that had been leaking, 2 hours after I called. Extremely efficient with their work and I was outta there in no more than twenty minutes . Also, my buddy told me that if the distance is not too far, not sure what the exact radius is, they will give you a ride home after you drop off and pick you up for your pick up! Great business!”
“What an exceptionally good experience we had with Kia’s Old Saybrook Service Dept. Visiting the area, without an appt we stopped in to ask about an a/c issue. In particular, Jimmy Ford rates 10 stars! The technician did a diagnostic and discovered the need for a new compressor, which they ordered and completed the job in record time!! Wow, this is a well run service department!!! The staff were so professional and very helpful. Thank you.”
“This is my go to garage since I moved to the area back in 2017. They have always been honest and fairly priced which is hard to find. Recommend this garage to all my friends and family. They have always let me know of potential future issue they can see when they have my vehicle but never tried to sell me on “it needs to get done now” for a quick buck.
Recently when I thought there was a clunking in my suspension, three different mechanics including owner drove it, couldn’t replicate the sound I was hearing, but told me to call and they would drive with me to diagnose it if I heard it again. Turns out it was just loose material in my bed that wasn’t there when it went to garage. They could have sold me on suspension issues but they were honest as they always are.
Highly recommend this garage!”
“Excellent experience! Mark fixed my AC quickly and efficiently, and the service was professional from start to finish. It’s hard to find a garage that’s both reliable and efficient. But they exceeded my expectations. Highly recommend!”
“Had to have my car towed here, having never had service from them before and they were so kind and knowledgeable and excellent with communication. Even though it was an unscheduled service, I had my car back in 3 days, without zero bs charges, and my car runs great! Highly recommend!”
“Placed a parts order for pick-up as I was in CT visiting family. Prices were very competitive. Email communication was timely and concise. The staff had my order ready when I arrived and were very friendly.”
“Carrie Giuliano and the service team made my first experience with Grossman's a great experience. Not only did they take extremely great care of my truck, but I left knowing I made a friend. Thanks”
“After car shopping for months, Nissan of old Saybrook were the best of the best! Super helpful, kind, and knowledgeable! I was very confident and comfortable with my purchase of a 2026 Nissan Rogue platinum! Jason worked together with his team and got me in and out with the far of my dreams!”
“I purchased a 2012 BMW 528I and only knowing a bit of history on the car, I made an appointment with Brian (the owner) and Brandon. Brandon took my car in earlier than my initial appointment and went top to bottom, front to rear, side to side including the entire interior during his inspection with a Q-Tip. His inspection was so thorough, Brandon took pictures and emailed them to me including a call to explain the areas that were in immediate need of repairs. Brandon did not rush through our conversation. He took his time and answered all of my questions. As a BMW owner, Brian's rates are great! Brian and his crew are TOP NOTCH. The shop is clean, staff are friendly and there wasn't a fingerprint on the paint or a drop of oil in the engine compartment. Inline Autoworks definitely cares. Absolutely the BEST place to have your BMW serviced!! I'm so impressed that I added my wife's XM40I to be serviced there. You should too!!”
“The old gentleman in store is very nice. He helped me check the engine oil’s level and fill the oil up. He also reminded me to check the oil level one week later to make sure the car didn’t have leaking problems. I am a dummy for car and very appreciated his help. ?”
“Eddie, the technician at Reynolds Subaru who helped me sort out a problem with my Legacy, was so kind and knowledgeable. I learned something new about my car, and I also enjoyed their lovely sundeck while I waited for my car to be serviced. I cannot recommend this dealership highly enough. When it’s time for me to get my next Subaru, they will be my go-to dealership, even though I live 30+ miles away. Good, respectful service is worth driving the extra mile.”
“Pro Performance knocks it out of the park EVERY time I bring my car there! Any time I need a wheel/tire or alignment these guys nail it. Professional, attention to detail, everything. Highly recommend!”
“#1 in customer service and professionalism. Brought my car in last year for minor cosmetic repairs (paint touch up and getting out some dings) and results were fantastic. Just dropped in this week with a small issue and, once again, Lou’s of Old Saybrook went above and beyond.”
“Superior Auto was easy to contact and pleasant to deal with. I'd damaged my front bumper and right quarter panel on an ice pile post blizzard. They also buffed out some scratches on my hood from ice removal. Today you can't tell that there was any damage.This wasn't an insurance job. The price was reasonable and we discussed costs before work was done.”
“Mike and his team have fixed my car MANY times! They are incredible. Kind, reliable, and always my go to place when I'm having any vehicle issues.
I can't recommend them enough. Our whole family uses them. If you're in the area l highly suggest you give him a call.”
“Phenomenal shop. They diagnosed some issues with my truck when I suspected a dealer was charging an arm and a leg. sure enough, they performed the same service and saved me ALOT of money. Their front desk workers and techs were kind, and informative, and not pushy. thanks for your expertise!”
“This is my new favorite small business! Tony gave me a fair price and made my car pleasant to drive once again in about 24 hours. He came highly recommended from a friend and from the friendliness to the quality of work, I can see why!”
“I had an exceptional experience at this car repair facility. They fixed my car quickly and professionally on the first visit. They always make time to fit me in when I have a problem and need my car fixed. The staff is friendly, and their service is top-notch. I highly recommend these guys; they are great!
I used them for the first time when my favorite mechanic unexpectedly closed down and forced me to find someone new so I would not bring the cars anywhere else.”
“I worked with Sterling Andre at Westbrook Honda. Bought a new Ridgeline. My third. I had used a different dealership for my first two.
Excellent service. Quick transaction. I couldn’t be happier.
I recommend Sterling and Westbrook Honda very highly. 5 stars.”
“Super,super service!!One of the kindest honest Auto shop owners I have ever met & you do not find that at any Auto Repair Shops anymore that is sure.His sign said closed on shop door on & came out to help me with my truck anyways to help me with my emergency repair. That kind of of service is worth all the money is in the world if your stranded with out a moving vehicle!!I will be bring more of family's cars in for service with him.For sure!!!!!”
“Doug was great to work with...my car had 200k miles and the transmission went...I take good care of my cars and opted to go with a new transmission..Nissan wanted 7k...Smith Brothers charged 2k
less and my car is like new! I will have this car another 200k!”
“We have purchased approximately nine cars from Valenti VW, and it is a pleasure working with them every time. I have always gotten what I was looking for. Working this time with Matt was a pleasure he got me exactly what I wanted my car is gorgeous VW Atlis rides like a dream I highly recommend This SUV and Matt at Valenti Volkswagen.”
“Service Department was top-notch as always: took care of my vehicle in every way necessary to keep me safe on the roads. Very friendly and professional in all respects.”
“While I was moving to town and on the highway, my exhaust system blew a gasket. I knew no one, but searched for a local mechanic and called Rob. It was a long shot, but he thought he could fit me in the following day, I was so relieved! It was repaired as promised and at a fair price. Also, I just scheduled some maintenance for my wife's car I highly recommend Rob!”
“Fantastic Customer Service had a nail in our tire no questions asked just fixed it. What great customer service thank you to all you guys that are holding down the fort at the tire store.”
“My "go to" for any and all maintenance needed on my vehicle. I live clear across the country but have a vehicle back in my hometown of CT. Jim provides exceptional customer service and the shop is thorough.”
“Been taking our cars here for years! Renee is amazing, always walks me through what needs to be done (and what doesn't!) in a very clear and patient way. Amazing value and they always do great work!”
“Want to say the the sales person and all people at the dealership were very nice and friendly, fast service with the oil change and tire rotation. Had me on my way in no time at all. Great job guys”
“Class act! Bill went out of his way to help me in a difficult situation. Even though it was not a money maker for his business, he put forth old school values and a solid business ethic to help me resolve a problem. The world needs more people and business like this.
Thanks Bill I really appreciate your help!”
“I came in with a flat tire and NEVER expected such prompt, courteous and professional service! I was contacted by a technician within a couple hours with an explanation of the issue and what was done to correct it. I have never experienced such incredible and outstanding customer service, ever! I am forever impressed and will be a loyal client. I cannot thank them enough.”