Extra Space Storage, located at 405 New Britain Ave in Plainville, CT, offers a variety of storage solutions to meet diverse needs. Customers appreciate the large selection of storage units, including drive-up and climate-controlled options, as well as the convenience of drive-up access. The facility is known for its exceptional cleanliness, helpful staff, and strong security measures. Many reviews highlight the professionalism and knowledge of the employees, with specific mentions of staff members who provide thorough assistance and make the rental process easy and efficient. One customer noted the convenience of handling contracts over the phone, which alleviated stress during their busy work schedule. The location is praised for its accessibility and competitive pricing, with options for discounts available. Customers have also had positive experiences with the management, who are responsive and courteous, often resolving issues quickly and efficiently. Overall, Extra Space Storage stands out for its commitment to customer service and maintaining a clean, secure environment for storing belongings.
April was great when I needed to get my key replaced ! Fast friendly and understanding.
July 2026
I was very pleased with my visit to the storage facility. April is. very knowledgeable and provided a ton of information to help guide me through this process all in all it was very pleasant experience. Thank you! Joanne S.
June 2026
My experience here was super easy and smooth, April walked me through everything I needed to know about renting a storage unit and even provided me with an insurance plan so i didn’t have to go and search for one! Excellent customer service and definitely will be a long time customer.
