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8:30AM - 6:30PM
360-B Queen St, Southington
Shipping Centers
“This is my first time using this location UPS . Friendly , attentive and respectful . Clarified my questions and gave me the best options related to the package shipped . Sure would return for futures shipments .”
8:30AM - 6:30PM
285 Berlin Turnpike, Berlin
Shipping Centers
“Mailing return packages to Amazon, had the wrong location on one of them I don’t think it’s a hammock day. William was so kind to help me change the drop off location.
He was patient and efficient. So nice to have that kind of service”
“Great manager! Needed a charger in a pinch right before the store was closing and he was able to help me out even though they didn’t sell the charger there. Very classy!!”
“The loss of my mother recently brought me from Washington State to Avon, CT to clear out a home and organize a funeral. It was stressful and I had no idea how we were going to manage everything in such a short amount of time. Fortunately there are good businesses run and staffed by wonderful people who showed amazing compassion for my family and me. The team at Pak Mail in Avon really set the bar high with their outstanding service and follow through. Malton, Patty, Lyle and the rest of the team balanced their professional duties with a level of kindness and understanding that exceeded any expectations I could have had. They expertly packaged each item, prepared them for shipment to multiple destinations, and found the best transportation and prices possible. Items are arriving at their destinations now and they’re all in perfect condition. I hope anyone else needing a shipping company doesn’t have the same situation I had, but if you do need a reliable shipper who will earn your business and provide an excellent service I highly recommend Pak Mail in Avon, CT. 5 ?”
“Coordinating the shipment of family heirlooms from 2000 miles away can be daunting. The team at Pakmail made it easy and pretty danged painless. Despite shipping lots and lots (more than half a ton!) of stuff, much of which was very fragile, everything arrived safe and sound and intact. We couldn't be more pleased!”
“I used ship sticks for the first time and they were great, getting me the correct holder for the fedex tag and didn’t even charge me. The clubs actually arrived 2 days before I needed them.”
9:00 AM - 5:30 PM
137 S Colony St, Meriden
Shipping Centers
“What a blessing the manager was to me! On Christmas Eve I had missed the driver due to timing however, she was so nice that she called me the following afternoon to rearrange a meet up at DHL where I could retrieve my Christmas package. Again, thank you so much for being an answered prayer. Happy holidays.”
“I return every three years to get an updated family timeline banner reprinted and this year it was more than 10 feet long! The staff helped me get a new printout for my reunion, but this time I also requested aid in sending my file to another FedEx center so another relative could also print a copy. Gayle Ann went over and above to communicate with the NY office to assist in making a perfect duplicate. I had great help from two staff who got me started also. Thanks so much!!’”
“I created a 2x6 full color banner using artwork I designed and was able to pick it up the next day (about 12hrs later), with adhesive corner style hangers for leas than $40…you CAN NOT beat it!!!”
“I needed HP ink for my ancient HP8600 printer. The On-Line internet prices were $58. The Staples Store $66. I told the cashier of the prices on the internet. He verified what I said and he MATCHED the price. Satisfied Customer”
“Hector was wonderful and really saved my day! Without his dedication to making sure my package went out safe and in a timely manner I would have had toCome All the way back out here so thank you so much!”
“Visited the post office around 4pm on a Wednesday. The gentlemen working recognized that we were not super familiar with postage and kindly taped our package (while noting that it did need to be taped), helped us figure out the zip code to an address we were given the incorrect zip code to, and gave us the address of the nearest UPS for a return we needed to make through them. We were very thankful for his patience and assistance.”
1:30 - 3PM 9AM - 12:30PM
780 Worthington Ridge, Berlin
Shipping Centers
“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
“Great and fast service at this USPS location. Both ladies who typically operate the counter are friendly and competent. Rarely more than one other person in line, and good stock of supplies. I ship here regularly.”
“These guys at the post office are knowledgeable and professional and know how to do their job. They helped in recovering my lost parcel and I am so glad I found it. Thanks guys.”
“This is my favorite UPS Store! Ms. Leclair is one of the best notaries I’ve had the pleasure of encountering! Customer service, professionalism and all. The staff here are always very accommodating ??”
“I like this post office. It is much better than going to the New Britain post office (in my humble opinion). I am usually able to get in and out of here quickly.
The staff here is always helpful to me.
There are cheaper options for shipping larger items, but as far as the U.S. Postal Service goes, this place is top notch.”
“I originally ordered a new desk chair online for pickup at the Watertown location, but unfortunately they found it was damaged. I ordered again in West Simsbury, and found that in store they had the chair for $50 cheaper in-store than online. I mentioned that to associate Matt and he said he would handle it no problem! They reduced the price to the store price & I also mentioned I had a $15 online coupon that I used but it was fine because the in-store price was even cheaper than online with it. Matt mentioned it to the manager Mark and got approval to take another $15 off!! From being bummed out by the Watertown store to being happy I took the trip because of Matt & Mark! Thank you guys!!! I will be back!”
“Just a quick shout out to these guys… I see a lot of negative complaints and some are from people who don’t understand the duties of a driver delivering items and some are with higher expectations…Honestly, I have no problems with Estes. They make sure they contact me for delivery date that is acceptable for everyone. I have an easy access warehouse dock. Accommodates large or small truck and that makes delivery easy as well. Friendly drivers, friendly sales and office staff, accurate delivery times. The driver even helped take off the load. Was not asked and was not expected but graciously volunteered to did that. Came with their pallet jack. Other companies don’t always have a pallet jack on the back of their truck.”
2 - 4PM 9AM - 1PM
715 George Washington Turnpike, Burlington
Shipping Centers
“Went there with my daughter for a passport appointment. Quick, great service, and seamless! I went to the Avon USPS and they canceled my appointment without calling. At this location, their photo services were down but they called me to let me know with plenty of time for me to go to the CVS across the street beforehand. This is definitely my go to USPS from now on!”
“We kicked off a marketing campaign today for our family business. With only an old flyer to work off of, Raymond and the team in the print services department at Staples in Newington were 'clutch' in creating gorgeous poster boards and advertising materials for us. We appreciated Ray's knowledge, kind and attentive manner, and speedy turnaround. They will be our 'go-to' partners moving forward! Thank you, Ray and team!”
8:30AM - 6:30PM
123 Farmington Ave, Bristol
Shipping Centers
“I was the said “service agent” that was deemed rude and condescending by Linda on 4/13/2025. I’ve worked in this exact store for 10 years now and have been the pinnacle of customer service. Our store and myself in particular will stand for NO form of bullying. This women came into our store and used the self service machine we have in the front. This customer asked me whether she had to package the item as prompted on the screen, I responded with “I’ll do that part for you.” As soon as that nicety was extended unfortunately the rest of the process was ignored. Upon walking this women through the rest of steps and suffering the attitude that was unwarranted, I professionally said “you have a nice day.” About two minutes past and she comes back in to give me a peace of her mind. The four other customers that were in the store at the time as-well were just as confused by her behavior and apologized that I had to deal with that day to day. But of course we are not human beings.. we just scan your amazon packages. Respect is mirrored with respect. We don’t care how old you are, we don’t care what color you are, we don’t care how you identify, if you’re a bully, you will not be welcome here.”
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“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”