9AM - 6PM
304 W Main St, Avon“I’ve used PakMail in Avon to ship large business parcels as well as small personal items, both FedEx and USPS. I value their personal attention and willingness to optimize my service at the best possible price.”
“The individuals in the printing dept deserve a raise. They are always so nice to work with, helpful, and i really appreciate having somewhere to go for my printing needs. Thanks again!”
“I rarely give reviews unless I am not happy. Today I was in the store waiting in a long line. One of the staff noticed me and went to get my mail. I didn’t not expect this. They always give outstanding service and call me by name.Service like this is rare. I want to thank the wonderful guys who work there. ?”
“First time at location. Had a prepaid Fex-Ex label, needed an envelope and to send documents Fed-Ex. The employee was helpful and friendly, I was in and out very quickly without any concerns regarding competency.”
8:30AM - 6:30PM
285 Berlin Turnpike, Berlin“Brenna was extremely helpful with my request. She took the time and was knowledgeable. We need more employees like Brenna! I will make it a point to come to the Berlin UPS Store again! Thank you Brenna...”
8:30AM - 6:30PM
360-B Queen St, Southington“The UPS store in Southington Ct on Queen ST goes above and beyond to make sure all your needs are met. As a business owner I have consistent interactions with them and I have always received 100% satisfaction.”
“Hector was wonderful and really saved my day! Without his dedication to making sure my package went out safe and in a timely manner I would have had toCome All the way back out here so thank you so much!”
8AM - 9PM
672 Queen St, Southington“I needed HP ink for my ancient HP8600 printer. The On-Line internet prices were $58. The Staples Store $66. I told the cashier of the prices on the internet. He verified what I said and he MATCHED the price. Satisfied Customer”
9AM - 5PM
2321 Meriden-Waterbury Turnpike, Marion9AM - 7PM
910 Wolcott Rd, Waterbury“day before thanksgiving, what was i thinking but ive gotta say, ANDRE @ checkout was super helpful and made me aware of how i could get coupons. ended up saving $20 on an ink cartridge. he knocked himself out helping. now that i think of it, last time i was in @ printing the gentleman at the counter was really great too! i was hesitating about going in but im glad i did. Andre slso told me about price matching for the dreaded ink cartridges if that particular kind is available at Walmart or other stores. Couldnt be happier!”
8:30AM - 6:30PM
123 Farmington Ave, Bristol“Customer service.
As banal as that sounds, every time I come to this store, the employees, despite looking like they're still in middle school, are utmost polite and attentive, never making me stand and wait.
Respectful, prompt, and efficient.
Always a pleasure!”
“After a very poor customer service experience at Glastonbury i decided to call the west Hartford location to see if i would get some help beyond "you have to have the design in your email" (for business cards). I called print & marketing (in west hartford) , shared the nightmare i had at Glastonbury with Alyssa. She was so awesome! very understanding and even invited me to their location to help my situation. When i arrived i was so impressed ! i met Mike the manager there and he shared his sympathy with me but then not only helped me get my order right. He also guided me through the mobile app and helped me save some rewards points for the next visit. Between Alyssa and Mike i'll absolutely take that 20 min drive from Glastonbury for my business supply needs. Thank u guys so much !”
“day before thanksgiving, what was i thinking but ive gotta say, ANDRE @ checkout was super helpful and made me aware of how i could get coupons. ended up saving $20 on an ink cartridge. he knocked himself out helping. now that i think of it, last time i was in @ printing the gentleman at the counter was really great too! i was hesitating about going in but im glad i did. Andre slso told me about price matching for the dreaded ink cartridges if that particular kind is available at Walmart or other stores. Couldnt be happier!”
8:45AM - 5PM
210 Main St, Farmington“My family visited on May 3,2024 for my baby son's passport appointment. Oksana was very helpful and friendly. I brought with me a filled out DS11, my son's birth certificate, a photocopy of the certificate which wasn't needed, parents' IDs, one photocopy of the front of the IDs together and and another for the back, and the check made out to US department of State which I had to add my son's first name and date of birth to the bottom. Oksana was able to take a really nice photo of my son. I paid the $35 execution fee and $15 photo fee by credit card.”
1:30 - 3PM 9AM - 12:30PM
780 Worthington Ridge, Berlin“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
9AM - 6:30PM
141 South St, West Hartford“DHL West Hartford - exemplary service. My second time shipping overseas was today (1st time everything arrived so quickly and in excellent condition). The personable, helpful and customer centered approach by Brandy at West Hartford, on both occasions, made the experience stress-free. I was shipping inherited goods overseas; during a very difficult time, Brandy was reassuring and really invoked trust in the company. She made certain the shipment was wrapped securely which kept everything protected. I was so impressed with her attention to detail and I'm so grateful I chose this DHL office to ship the items.Hence the fact that I've returned to DHL to send more treasured belongings for a second time. Again, above and beyond effort by Brandy.Thank you so much for all your assistance. Really couldn't have managed without you!And very happy promotions were on offer both times. That really helps.”
“I’ve come here twice for a multi-step service (notary, witness signing, scanning, copying, and mailing - all for one set of documents!), and Alec and the team could not have been more patient, kind, and helpful. That place gets slammed sometimes, but they never act stressed or overwhelmed. They just focus on giving every customer the help they need as efficiently as possible. They’re the best!”
9AM - 8PM
3174 Berlin Tpke, Newington“We kicked off a marketing campaign today for our family business. With only an old flyer to work off of, Raymond and the team in the print services department at Staples in Newington were 'clutch' in creating gorgeous poster boards and advertising materials for us. We appreciated Ray's knowledge, kind and attentive manner, and speedy turnaround. They will be our 'go-to' partners moving forward! Thank you, Ray and team!”
“I originally ordered a new desk chair online for pickup at the Watertown location, but unfortunately they found it was damaged. I ordered again in West Simsbury, and found that in store they had the chair for $50 cheaper in-store than online. I mentioned that to associate Matt and he said he would handle it no problem! They reduced the price to the store price & I also mentioned I had a $15 online coupon that I used but it was fine because the in-store price was even cheaper than online with it. Matt mentioned it to the manager Mark and got approval to take another $15 off!! From being bummed out by the Watertown store to being happy I took the trip because of Matt & Mark! Thank you guys!!! I will be back!”
“Today, I received a call regarding a low quality print for a program I'm having this weekend. The person who called me expressed his concern that the result was likely not intended and offered an easy solution. I quickly sent over a higher quality image of what we were attempting to print and at no additional cost got the product we wanted in a high quality print. Suffice it to say, we are sending all future prints to this location. Thank you.”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”