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“Coming to start the process of getting a new business account after countless poor interactions at another local bank. To say above and beyond is an understatement from the staff here. Tywan was amazing with so much information and Maite emailed me several times doing so much work on the back end for me. I haven’t had much more experience yet but, I feel very comfortable moving my business dealings to this office with how superb the customer service is.”
“Great customer service here. Anthony helped me out at the coin counting machine. Very friendly helpful and personable. Everyone at this branch was smiling and happy. I frequent many banks and this is rare site to see. The customer service team also seemed to know every single customer who walked in by name. Thanks for the 5* service.”
“Love the entire staff - Greet me like a friend when I walk in, take care of business quickly and professionally, always with a smile. 5 stars out of a possible 4. (4/23 - Since Google only allows 1 review per biz, I'll add-on) Stopped in yesterday - they treat me like I have a million $ in my account, and I don't.”
“Love, love, love I think this is the BEST branch of all the branches I have done my business with. Every single person will say hello as soon as you walk in the door. The tellers have personalities and really know their business. One day in particular I used the drive thru but the tube wasn't working. The teller came in the speaker and said " I'll be more than happy to come out and take your transaction". WHO DOES THAT????? I told her that wasn't necessary, I'll come in. Really? Talk about going out if your way for service!”
“I will recommend this bank and I am very grateful to Mr. Jonathan, thank you for his patience with me and my son, excellent service, if I could give a thousand stars I would. Thank you very much.”
“Santander Bank in SouthWindsor has amazing customer service, always very professional and polite, special shout out to Diana who is exceptional and always a treat to have her handle all of my banking needs!! Thankyou”
“Great branch of an absolutely amazing community bank. Steven Taylor, a representative I had the privilege of working with, is the kindest, most patient, and helpful bank representative that I have ever done business with. He and Berkshire helped me keep my small business alive through the hardest parts of the pandemic with great information and guidance towards government assistance. I can't say enough good things about this bank. They took me in as a new client when no other banks would. My international corporate bank at the time would not give me the time of day for a single response to my needs for help. Berkshire is a bank that is full of great people, trustworthy, and committed to helping the local community. Myself and my business will be a client of theirs forever. Thank you so much!”
“I’ve been a member at the South Windsor branch of Hartford Federal Credit Union for a while now, and I honestly can’t say enough good things about the staff there.
Every time I walk in, I’m greeted like a person they actually recognize not just another account number. The team is consistently friendly, patient, and genuinely willing to help, no matter how big or small the issue is. I’ve had everything from simple deposit questions to more complicated account stuff, and they always take the time to walk me through it without rushing or talking down to me.
What really stands out is how approachable everyone is. You never feel like you’re bothering them. They explain things clearly, make sure you understand what’s going on, and actually seem to care that you leave feeling confident about your finances.
The atmosphere in the branch is also just calm and welcoming, which makes banking there a lot less stressful than most places. It feels more like a community spot than a typical financial institution.
Overall, the South Windsor team really sets the standard for what great customer service should look like. They’ve earned my trust, and I genuinely wouldn’t consider going anywhere else.”
“Jen is awesome, all the staff are friendly and go above and beyond when you need something. I needed every debt and credit for the entire year printed out and totaled. They delivered it to me in less than 48hrs.”
8:30AM - 4PM
530 Buckland Rd, South Windsor
Banks
“I was having some trouble with my card and account. The guy I talked to was so nice. Here I am wearing a dirty sweatshirt and jeans. Mostly because I don't know how to wash clothes and I'm trying. This guy didn't care. Talked to me professionally. This guy was absolutely amazing”
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“Kevin, Matt are most welcoming employees/ Ms. Brooks too Tellers. They are helpful and understanding and provide excellent support when I ask. I love coming to this branch.”