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“Walking into the store immediately greeted and tended to. Ruben and Kristopher went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
“Bought two new iPhones in March. Feel we were taken to the cleaners. BUT the phones are great and the service was prompt and helpful. Always willing to help and insure resolution brought to issue.”
“I had trouble with a new phone i gotten at boost mobile with drop calls I was very frustrated but I received great help with a boost mobile representative named chris n he really made me feel better with his patience n understanding to my circumstances basically he made me feel good about switching over !!to boost n helped me resolve my problem”
“Just closed my AT&T account after 15 years as they decided to reduce the existing company discount. Searched around and found an excellent plan at T-Mobile. Went to the Monroe store and was initially helped by Jay and once I decided on a plan Lexi the manager did the plan initiation and porting. I cannot lavish enough praise on her for her professionalism, knowledge, and thoroughness. She also possesses a keen sense of humor and the ability to recall the password I selected a week before..... I have also discovered that I am getting 5G service in areas where I didn't before. At my home which has always been barely one bar is now three bar service. These, along with the great savings make this the perfect move.”
“I was having problems with connecting my Apple Watch to my iPhone . I was Greeted by a young lady by the name of Lameka who helped me connect my watch to my phone . She even explained to me what went wrong and helped me fix my problem very fast ! I was surprised how fast she did it. She was very professional, knowledgeable, and super kind . I recommend anyone who having an issue to go to T-Mobile and ask for her . She even gave me her personal number if I run Into anymore problems.”
“I accidentally cracked my phone screen and found myself at this store after work. The staff was extremely accommodating, thank you Sabrina for offering some entertainment for my daughter, while the manager pushed my sale through. GEvery customer that came after me felt the same (grateful)expressed in laughs and conversation.”
“The associates at this store were knowledgeable and they helped my mother and I through the process of turning on 2 lines with T-Mobile and 2 watches, they helped with making the price more affordable. Overall the experience was excellent, above average for most places that I have been.”
9:30AM - 7:30PM
2418 E Main St, Bridgeport
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“Great and timely customer service. If you need your device repaired, I highly recommend going here. They also have a huge selection of phone cases and tablets/phones.”
“I had a very pleasant experience working with Ryan today! He was so kind and provided honest answers to all of my questions. He took his time placing my new screen protector on as well and I cannot thank him enough. If you’re ever in the area and in need of fast customer service, go to this location. You won’t regret it!”
“It was my first time going to this store since Sprint was bought out by T- Mobile. Upon arrival everyone on staff greeted me with such kindness and understanding in regards to getting a new phone. Joey along with the rest of the staff went above and beyond. Joey is hands down one of the best employees. He made me feel like apart of the team and I don't even work there lol. He took that extra step that alot of ppl don't take working Sales, which consisted of not only helping me but making me feel like I wasn't wasting his time. He helped me find a good phone to replace my dead galaxy s8 and acquire all of my contacts, which I thought were lost. The galaxy s20 is by far my favorite phone from the series which he suggested. Once again Joey alongside the rest of the employees are beyond good at what they do and I more than enjoyed my time there.”
“Tamara was a wonderful help help to me when choosing and purchasing my Android phone. She is personable, knowledgeable , patient and a pleasure to deal with. You are lucky to have her.”
Open 24 hours
74 High St, Milford
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10:30AM - 9PM
1527 E Main St, Bridgeport
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“Frontier needs to train their customer service representatives with alot more knowledge of issues that occur with their services, I've called and have gotten someone that has no idea what am talking about so c'mon Frontier do something about this issue....other than that the service itself is pretty reliable!!!”
“JohannaGood evening.. I went to Bridgeport store today and Johanna is your #1 employee in my book. She explained everything about my new phone to the fullest. She's the best she deserves a raise for a job well done.”
“The manager Mitchel helped us today. He was friendly and professional, gave us a discount on the activation fee, and included an iWatch (Black Friday deal) which was a very nice extra. There is a wait when you first enter the store, simply because the manager was helping several people at once. The store is very busy, but he never made us feel rushed or ignored. Excellent service.”
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“Even though on that particular day, the deal I was looking for was not available But the staff was very supportive. They patiently answered all of my questions. I would go to this store for all of my mobile needs.”