Scranton Cadillac of Vernon is a dealership committed to making the car buying and service experience easy and stress-free for customers. They prioritize transparency and simplicity, aiming to satisfy each customer with their straightforward approach. Customers appreciate the professional and friendly staff, highlighting sales representatives who are helpful and efficient. One reviewer noted that their vehicle was so new that the dealership didn't even have the title, but with the help of the management team, they left the same day with a new XT5. Service staff, including Billy and Jonathan, are praised for their excellent customer service, quick responses, and reliability. They handle small issues promptly and without hassle, often on the same day, and frequently go above and beyond, such as washing and vacuuming vehicles at no charge. The dealership's impressive vehicle stock and attentive follow-up are also appreciated. Customers have noted that even unscheduled visits, like checking for oil leaks, are handled promptly and without additional cost, reflecting their commitment to taking care of customers. Overall, Scranton Cadillac stands out for its professional staff, quality service, and dedication to providing an easy, positive experience for everyone who visits.
I enjoyed working with Michael Vargas. He was very quick and thorough when responding to my questions. I would recommend him and the dealership to anyone. That's saying a lot because I have bought many vehicles over the years and this was one of the better experiences.
October 2025
Working with Rich Noble was great! The process was easy. I was able to test drive and leave with the car the same day. Love my Cadillac.
July 2025
A gentleman name James working at parts was very knowledgeable and helpful when I was purchasing some items for my Cadillac.
