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“Went in looking to switch cell service and get a new phone after my husband's phone broke. It was close to closing so we weren’t expecting to walk out with phones that night.
Jeffery was awesome. He walked us through every step of the process. Helped us find the right phone for our needs, pick a great plan, and get the accessories that we needed (which he installed for us). He was very knowledgeable and professional. He made sure our numbers transferred before we left and made sure we had the customer service number in case anything went wrong. I don’t think I’ve ever had an easier or more enjoyable time buying a new phone. I wasn't planning on upgrading my phone that day but I'm glad I did.
We are about an hour away from this store and I’d absolutely go there again for that level of service. 10/10”
“Big thank you to the T-Mobile crew at this location and a big thank you for Damian he provided great customer service explained everything I needed answered and got me set up with a new phone. Thank you so much for your hospitality and great service thank you Damian!”
“Had a great experience with Chris today at Verizon! He helped transfer a phone to my account but more importantly spent time to figure out how to trim my bill down. Very friendly and so helpful! Highly recommend.”
“My husband and I went to North Haven Tmobile to get a new phone for my husband. Julius G. and Joshua C. We’re very helpful to us today. They went above and beyond to help my husband get a new phone today. They provided excellent customer service. They explained all of the options and helped him get a new phone and a galaxy watch. They are knowledgeable about Tmobile products and they were very friendly and helpful today. We will come back to this location for any further assistance and encourage others to come see them as well for all of your needs!!!”
“Spent 2 days getting my phone I paid for in full, went to the store to pick it up and verison had flagged it for fraud protection. Spent 3 hours on the phone resending the same confirmation info 4 separate times, and the person working with me was there the whol time until the store closed. I had to come back the next day and do the same thing again, 9am sharp jose went to bat for me with verisons fraud prevention, got the order to go through, helped me with my phone # transfer issue from my old servce and got me all set up and on the road. GIVE THESE PEOPLE RAISES AND BONUSES, THEY'VE EARNED IT!”
“Every trip I’ve made to the store has been made better by the lovely employees, they’ve all been incredibly polite and helpful, wonderful sales people, and I will continue to choose this as my go to Verizon store in the future. I’d rather go to this location than any other in the state”
“Walking into the store immediately greeted and tended to . leylanie went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
Open 24 hours
142 Main St, Southington
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“I was extremely impressed with Natasha who helped my daughter and I. The store was very busy, and she was essentially handling everything on her own while other employees were either in the back or not helping customers. Despite this, she remained calm, professional, friendly, and incredibly efficient. She helped multiple customers while assisting me, quickly explained the different plans and costs, and never made anyone feel rushed or overlooked. She truly went above and beyond and deserves recognition for her excellent customer service!”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“My experience was ok. I was greeted when I walked in. After explaining why I was there, I felt to associates attention was not focused on me. Upon near completion of the transaction, he walked away to greet a couple that entered. Finally after 5 minutes of waiting, he must of realized and came back to finish the transaction”
“After seeing all of the negative reviews about how horrible Cox customer service is on this website (and believe me I was part of that Cox-hating group for years (see my recent review of my Enfield CT experience!) this is going to seem like a hot take. But I gotta give Cox's Meriden store and especially Cox representative Manny 5 stars for helping me recently. After spending nearly 6 grueling hours over the course of a week trying to cancel a $188 monthly Cox internet charge I received after cancelling my subscription and returning my router when I moved - I was ready to give up and just wait to do battle with a collection agency. Cox online support just kept giving me the same answer - just verify my ID through the text sent to my mobile phone (even though I repeatedly told them I no longer had that phone or Cox number!) In desperation, I went to the Meriden store hoping they could verify my ID in person and cancel the bill. Enter Manny - who CALMLY, PROFESSIONALLY, COMPETENTLY - sorted out the online customer service mess, cleared out my account appropriately, and cancelled the errant bill within 15 minutes. Manny's professionalism and knowledge restored my faith that there are actually good customer service people out there and I gladly paid a $50 balance that we discovered was indeed due do to a partial month use of my Cox service prior to my move. Please Cox - clone as many Mannys as you can. Or at the very least promote that guy. He's that good!”
“David Britto spent over TWO HOURS helping my wife and I get our new iPhones set up, getting our old iPhones traded in, and pairing them with our Apple Watches. He was friendly and very patient. In a world of AI and chatbots, the human touch is still best!”
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“Everyone was fantastic at this location, in particular Anthony and Nick! I got a new phone through them and everyone was very patient and helpful in showing me how to navigate my new device.”