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“Kathy is amazing she has been my representative for over 9 years she even help me raise my children over having iPhone how to manage the phones with my children she very passionate professional and will handle any problems and issues you may have she’s amazing”
“Cristal gave me some of the best care while here, she was patient and kind and helped me work through phone problems i’ve been having for months! she truly went above and beyond”
“Tatiana is absolutely awesome. My wife lost her phone and she needs it for work with all her contacts and photos. Tatiana helped us with choosing a nice phone and getting all her contacts and photos on the new phone with no issues.”
“They are very nice and generous! I was having issues with my previous carrier and they helped me and treated me with so much respect ! This is the best metro pcs location in Waterbury to go to! The staff is amazing and very respectful!”
“I was very satisfied with my results and service at store 459 in Waterbury Ct. The sales associate Beatriz was a god send. Very professional and knowledgeable about all my devices purchased.”
“I purchased a fire stick that did not work in my television took it back and the gentleman in the store started yelling at me raising his voice I had to tell him several times to stop yelling. Telling me he couldn’t take the product back nor could he refund my money all refunds are final and there was no sense of compromise. All of the stuff the in the store is all refurbished you’re gonna get a piece of garbage and we are you to realize that would you try to take it back he is going to try to make you look like you are insufficient it an incompetent of learning how technology works. Don’t shop here”
“Easy to deal with, fair prices, and very polite / professional. I used to work in all aspects of cell phones myself, and these people are great. Highly recommended.
I’m going to bring another phone there to sell tomorrow”
“The woman in charge of this store and her co worker were both great with me and they as well did everything they could to fix a problem that was not there’s to fix. Great customer service! And i wasn’t pushed away grateful thank you”
“If you are looking for retro games and other old school electronics, this is a great place. Any place on the internet. The staff is helpful and very friendly. And there is a 30-day store credit return policy. Would definitely recommend”
“This is best service ever ok.They will make you run around in circles to different stores wasting gas. Never help get upgrade for a new phone. They keep telling me to call the online service, then the online service tells to go to the store. Never again then store clerk tells me it will be $498 to upgrade the iPhone 11. That’s the upgrade and if the online representative said something different they do not do what they can do call them back. So I did then the online representative said go back to the store only the store can do upgrades to phone plan and I have been a customer for 5 years. This is craziness. So I ask for a supervisor politely no attitude at all. Then they tell they only can give me an android upgrade to stay when I got a iPhone and can go to boost mobile for a better upgrade for a iPhone. I even told them I like thier service is their anything can do even if I pay more for the upgrade they said no only the store do upgrades. Then they have promotions online for iPhones they won’t give online im very confused on why should I stay with them ever again. This company will make run around waste gas almost $4.00 a gallon to do nothing then tell go back a different location store this is craziness. Help please”
“The associates at wireless choice are examperlary their technical expertise is unsurpassed and unmatched they are valuable assets to this company kudos wireless choice!”
“Had an amazing experience at this location. Soti went above and beyond to make sure all my needs were meet . I highly recommend you go to this location and speak to Soti she knows her stuff & has GREAT deals .”
“I love this store so much. Jordan really helped me out with everything I needed. He was able to set up my new phone and watch without any problems and made my time at T-Mobile worth while. I recommend coming here , a great store and great team.!”
“Clean and Staff that help you and know the store but avoid weekends or busy times. Love the prices and wait for stuff, Black Friday and Holidays. Everything you Want and Might Need for everyone.”
“I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!”
“Associate keisha explained everything , with patience , i love my new apple watch , she helped me set it up. Made sure i was good to go before closing the store. Amazing customer service .”
“I had a wonderful experience shopping for my new phone. Jordan provided excellent customer and answered all my questions without making me feel dumb.The only negative was the store itself. I guess the ac was broken because it was extremely hot and I felt like I was going to pass out if I had to stay any longer.”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Mobile Phones
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
“I have the pleasure of handling my business at boost Mobile with Kevin, who is always at the store whenever I go. He is a very friendly and knowledgeable person. He makes my transaction time smooth and easy and he also remembers me every time I come in. I have got each one of the boost mobile services Thanks to Kevin for explaining everything to me. I also switch my services from cricket to boost mobile great store great experience always.”
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“Super happy to have joined the metro family with the best of the best Victor. Excellent customer service and great deals. Recommend 100% Visit the store you will not regret it. ?”